B2CHAT
We are building the most intuitive and powerful means for businesses to connect with their customers using a combination of live agents and artificial intelligence-enabled interfaces. We achieve this through a multi-chat, multi-agent platform that allows businesses to consolidate messages from their customers from platforms including web chat, SMS, social media or their preferred IM. We also offer a series of prebuilt chatbots that integrate seamlessly into the client’s own IM channel to prov... ide a self-service experience for applications such as answering frequently asked questions, creating support tickets or taking customer surveys. By capturing the most direct point of contact between our clients and their customers, we are likewise building the infrastructure and capturing the data that can then be deployed for advanced features including customer discovery and satisfaction assessment, better understanding of the customer journey, fraud detection and user experience. We will become the most complete and sophisticated means by which companies communicate with and come to understand their current and potential customers.
B2CHAT
Industry:
Artificial Intelligence (AI) CRM Customer Service E-Commerce Platforms Information Technology Messaging SaaS Software
Founded:
2017-11-01
Address:
Medellín, Antioquia, Colombia
Country:
Colombia
Website Url:
http://www.b2chat.io
Total Employee:
11+
Status:
Active
Contact:
+57 3146567290
Email Addresses:
[email protected]
Total Funding:
1.03 M USD
Technology used in webpage:
Domain Not Resolving Amazon HSTS IPv6 JsDelivr Person Schema Gravatar Profiles YouTube Cloudflare CDN Cloudflare Network Error Logging
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Current Employees Featured
Founder
Investors List
Globant
Globant investment in Seed Round - B2Chat
Globant Ventures
Globant Ventures investment in Seed Round - B2Chat
Taurus Capital
Taurus Capital investment in Seed Round - B2Chat
Official Site Inspections
http://www.b2chat.io Semrush global rank: 273.73 K Semrush visits lastest month: 146.87 K
- Host name: ec2-34-192-72-33.compute-1.amazonaws.com
- IP address: 34.192.72.33
- Location: Ashburn United States
- Latitude: 39.0481
- Longitude: -77.4728
- Metro Code: 511
- Timezone: America/New_York
- Postal: 20149
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How to change the order of incoming and ongoing chats?
How to change the order of incoming and ongoing chats? Understanding the best way to organize your inboxes allows you to improve your service and streamline your communication channels. …See details»
General Settings: your first steps in B2Chat
The B2Chat General Settings module is one of the first steps you’ll want to take when logging into the console. Set up automatic messages, schedules, manage your databases and much more!See details»
What are the B2Chat Departments for?
With B2Chat Departments create and divide your work team in the areas or segments you need and serve your customers better.See details»
What can you find in the departments' list? - help.b2chat.io
When you activate the departments feature you have access to the list of all the departments that you've created. This way, you can manage each one of your company's areas in the most …See details»
Glossary - B2Chat
A messaging account is a specific channel that your company owns through the different messaging platforms that B2Chat supports (your company's WhatsApp line, Facebook …See details»
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The B2Chat console is the main screen where your incoming chats, ongoing chats, contact information, history and so on are located.See details»
How to create a new department in B2Chat - help.b2chat.io
In B2chat, departments fulfill the function of grouping agents to provide specialized customer service through chat. In this article, we will teach you how to create departments for each area …See details»
Expand your chances using B2Chat's Chatbot API
Integrate your Chatbots to B2Chat’s console and extend your chances with the Chatbot API. With this integration you will be able to receive, manage and store information from the Bots …See details»
Getting Started - Help Center - B2Chat
Getting Started Here you will find all the essentials to understand and start using B2Chat.Getting Started |See details»
What is the B2Chat Satisfaction ChaBot for?
Measure the quality of the service you provide with the B2Chat Satisfaction ChatBot. Use it in all your chats and know your rating.See details»
B2Chat Status
Welcome to B2Chat's home for real-time and historical data on system performance.See details»
Log into B2Chat
When you decide to purchase a subscription with B2Chat, you begin the process of creating an account with one of our advisers. Once our advisor has created an account and an …See details»