CALABRIO
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company’s integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer. With more than 4,000 clients worldwide, Calabrio solut... ions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has twice been named a “Visionary” by Gartner in its Magic Quadrant for Contact Center Workforce Optimization (2012/2013)*. The company also is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConect program.
CALABRIO
Industry:
Analytics Enterprise Software Software VoIP
Founded:
1995-01-01
Address:
Minneapolis, Minnesota, United States
Country:
United States
Website Url:
http://www.calabrio.com
Total Employee:
51+
Status:
Active
Contact:
763-592-4600
Email Addresses:
[email protected]
Total Funding:
20.2 M USD
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible SPF SSL By Default Google Analytics LetsEncrypt Apple Mobile Web Clips Icon Google Tag Manager WordPress Content Delivery Network
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Current Advisors List
Current Employees Featured
Founder
Acquisitions List
| Date | Company | Article | Price |
|---|---|---|---|
| 2019-06-03 | Teleopti | Teleopti acquired by Calabrio | N/A |
| 2017-04-04 | Symmetrics | Symmetrics acquired by Calabrio | N/A |
Investors List
Kohlberg Kravis Roberts
Kohlberg Kravis Roberts investment in Private Equity Round - Calabrio
Split Rock Partners
Split Rock Partners investment in Series B - Calabrio
BlueStream Ventures
BlueStream Ventures investment in Series B - Calabrio
Newest Events participated
Participated in Cisco Live in Las Vegas 2017
on 2017-06-25 as sponsor
Key Employee Changes
| Date | New article |
|---|---|
| 2021-11-12 | Calabrio Announces New CFO |
| 2021-08-23 | Thoma Bravo-backed Calabrio hires Gaarder as chief HR officer |
Official Site Inspections
http://www.calabrio.com Semrush global rank: 843.13 K Semrush visits lastest month: 45.2 K
- Host name: 141.193.213.20
- IP address: 141.193.213.20
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago
More informations about "Calabrio"
Configure the organization hierarchy for WFM - Calabrio
Configure the organization hierarchy for WFM NOTE The below procedures are for the web application. For the client application, follow the procedures at Configure the organization …See details»
Configure the organization structure - us4.calabriocloud.com
Configure the organization structure Create an organization structure in Calabrio WFM to reflect your business. The top node in the organization structure is the business unit. Add sites and …See details»
Select your Calabrio Role to get started
Select your Calabrio Role to get started Calabrio training organized by common user roles so you can easily find relevant content to develop skills around the day-to-day tasks of these roles.See details»
All Courses - learn.calabrio.com
This course will walk you through addressing First Contact Resolution in a similar way to a real Calabrio customer. We will work through a five-step process, going through the customer’s …See details»
Connect | Calabrio
Want to learn more about how Calabrio can help your organization? Need technical support? Connect with us.See details»
Initial Configuration and Functional Overview for WFM
This course teaches you the core configurations you can do in Calabrio WFM, and provides an overview of functionality in the WFM Client.See details»
Workforce Engagement Management Software | Calabrio
Empower your agents and managers to deliver exceptional experiences with Calabrio’s leading contact center workforce engagement management software.See details»
Administrators - Calabrio
Administrators configure and maintain the system and contact center infrastructure.See details»
Contact Center Workforce Management …
Unlock the full potential of your people with Calabrio WFM. Our contact center workforce management software delivers AI forecasting, self-scheduling, and more.See details»
Calabrio ONE
We're sorry but login doesn't work properly without JavaScript enabled. Please enable it to continue.See details»
Manage Team Schedule - learn.calabrio.com
As a team leader, supervisor, or workforce manager, most of you make or request many changes to agents' work schedules daily. Agents call in sick... trainings and meetings are requested by …See details»
Calabrio - Crunchbase Company Profile & Funding
Calabrio is a software company that provides an easy to use workforce optimization suite for contact centers.See details»
Calabrio ONE: Complete Workforce Optimization Suite | Calabrio
Empower your people to deliver flawless, hyper-personalized experiences with Calabrio ONE, a true-cloud contact center workforce optimization (WFO) suite.See details»
How Does Calabrio Work? - canvasbusinessmodel.com
Dec 19, 2024 Calabrio is a leading software company revolutionizing the way businesses handle customer engagement and workforce optimization. Through innovative technology and cutting …See details»
Configure the organization structure for WFM - help.calabrio.com
Configure the organization structure for WFM Create an organization structure in Calabrio WFM to reflect your business. The top node in the organization structure is the business unit. Add sites …See details»
Log in to Calabrio ONE
Follow this procedure if your organization does use an external identity provider. NOTE You may be redirected to your organization’s external identity provider to authenticate your session. If …See details»
Select your Calabrio Product to get started
Select your Calabrio Product to get started Calabrio training organized by product so you can easily find content related to your subscriptions. Use the filters provided to narrow your results.See details»
Guest Blog: The Trifecta of a Winning Organization - Calabrio
The true key to a winning organization is to treat them in sync, collectively and in unison like playing a trifecta. Operations cannot be placed ahead of the customer, nor employees ahead …See details»
Thoma Bravo Announces Strategic Acquisition of Calabrio to …
Mar 23, 2021 Founded in 2007, Calabrio provides products and services to help companies streamline customer service, support and workforce management through cloud-first software …See details»
View performance for the whole organization - help.calabrio.com
View performance for the whole organization IMPORTANT Performance Coaching is not currently available for purchase. The Performance Dashboard shows you the average score earned on …See details»