CUSTOMER MATRIX
CustomerMatrix offers a market-leading Cognitive Computing platform that connects the dots between you, your organization and customers without adding costly new infrastructure. The Insights and Data Enrichment platform helps companies enrich their existing CRM, Contact Center, and KYC workflows. CustomerMatrix is headquartered in New York City with its R&D center in Paris, France. We have a growing list of Global 2000 customers including global banks such as BNP Paribas, insurers such as Allianz, and some of the world’s most distinguished business brands such as Schneider Electric. We're a founding member of the Cognitive Computing Consortium with IBM-Watson
CUSTOMER MATRIX
Industry:
Artificial Intelligence Big Data Enterprise Software Machine Learning Predictive Analytics Software
Founded:
2013-02-01
Address:
New York, New York, United States
Country:
United States
Total Employee:
11+
Status:
Active
Contact:
(888) 920-4530
Total Funding:
16.07 M USD
Technology used in webpage:
SPF Domain Not Resolving Euro Microsoft Exchange Online Office 365 Mail OVH Microsoft DNS
Current Advisors List
Board_member
Board_member
Board_member
Board_observer
2016-01-01
Current Employees Featured
Richard Miller Executive Vice President, Strategic Development @ Customer Matrix
Executive Vice President, Strategic Development
2015-01-01
Pierre Goyeneix GM EMEA @ Customer Matrix
GM EMEA
Donita Prakash SVP Global Alliances @ Customer Matrix
SVP Global Alliances
2015-06-01
Arthur Patterson SVP Financial Services APAC @ Customer Matrix
SVP Financial Services APAC
Founder
Acquisitions List
Date | Company | Article | Price |
---|---|---|---|
2013-01-01 | PolySpot | PolySpot acquired by Customer Matrix | N/A |
Investors List
Newfund
Newfund investment in Series B - Customer Matrix
Aster
Aster investment in Series B - Customer Matrix
True Global Ventures (TGV)
True Global Ventures (TGV) investment in Series B - Customer Matrix
HSBC
HSBC investment in Series B - Customer Matrix
Newfund
Newfund investment in Series A - Customer Matrix
True Global Ventures (TGV)
True Global Ventures (TGV) investment in Series A - Customer Matrix
More informations about "Customer Matrix"
Customer Relationship Management Matrix
Mar 10, 2023 The Customer Relationship Management (CRM) Matrix is a 2×2 matrix used to evaluate customer relationships. It helps businesses prioritize customer relationships based on their potential value and how much effort is …See details»
Making Matrix Organizations Actually Work
Mar 1, 2016 The latter retort that a matrix structure is an inescapable prerequisite for lateral coordination in large complex businesses. From our two …See details»
What Is the Customer Matrix? - Bizfluent
Sep 26, 2017 The Project Management Hut: House of Quality Matrix University of Texas, Mechanical Engineering Department: Quality Function Deployment New Product Development …See details»
Matrix Organizational Structure: Meaning, Types and …
Jan 17, 2024 A customer matrix structure focuses on aligning teams and departments based on customer needs. It aims to break down silos and promote cross-functional collaboration, ultimately enhancing project outcomes based …See details»
Customer Relationship Matrix Template - Download!
In an interview with Irit Eizips, Chief Customer Officer and CEO at CSM Practice, Mohammed digs deep into how his Customer Relation Matrix and Communication and Outcome Matrix can solve a lot of Customer relationship management …See details»
Customer Relationship Management Matrix [Free …
The Customer Relationship Management (CRM) Matrix is a strategic tool used to categorize and manage customer relationships based on their value and loyalty. It helps businesses identify key customer segments and tailor their strategies to …See details»
Customer Matrix: Categorization & Targeting Strategy
Whether for B2B or B2C markets, leveraging a customer matrix empowers organizations to make data-driven decisions, adapt to changing consumer trends, and stay ahead of competitors. In …See details»
Customer Matrix - Excellenceinbreeding
Definition: The Customer Matrixis a method for recognizing all the customers served by a process or system and identifying their needs and expectations. Customers in a Customer Matrix are …See details»
Customer Advocacy Matrix: Transforming Customer Relationships ...
Conclusion The Customer Advocacy Matrix represents a transformative approach to understanding and cultivating customer relationships. By moving beyond traditional metrics …See details»
Matrix Management: Benefits, Challenges, & Examples
Mar 26, 2025 The ideal culture for matrix management is customer focused, highly collaborative and full of ingenuity! Leaders intentionally break down traditional barriers that stifle creativity, innovation and teamwork. Here’s a …See details»
Matrix Organizational Structure: Advantages & Disadvantages
Dec 17, 2024 A description of the matrix organizational structure along with its definition, advantages, and disadvantages.See details»
Matrix organization: What it is, pros, cons, and examples
Discover the benefits of a matrix organizational structure, a dynamic model that enhances flexibility, communication, and resource utilization. Learn key features, best practices, and how …See details»
CX Matrix | ICX Consulting
The CX Matrix is a strategic framework designed to connect customer experience with business objectives, enabling organizations to deliver measurable results and long-term growth. By …See details»
Matrix Organization - Finerty Consulting
Matrix structures redistribute power and decision-making, placing it in corners of the organization closest to the technology, issue, customer or market. Often we build matrix organizations, but …See details»
The matrix organizational structure: Pros, cons, and insights
Oct 16, 2023 It’s all in customer problems, but their managers might need to gain the skills to help them grow as engineers. Matrixed organizations are a potential way of balancing these …See details»
Designing and Implementing a Successful Matrix Organization
Apr 9, 2024 Due to the complexity in today’s marketplace and the challenge of increasing both efficiency andgrowth simultaneously, many businesses are turning to matrix organizations for …See details»
2025 SPARK Matrix for Customer Communication Management
Check out the 2025 Spark Matrix for Customer Communication Management, and see why Messagepoint is a leader in CCM, representing “organizations that set the gold standard in …See details»
Matrix Management: Benefits, Challenges, and Best Practices
A company’s management structure is important for its growth, success, and how well employees work. Matrix management helps organize teams by function (like marketing or HR) and by …See details»
Revisiting the matrix organization - McKinsey & Company
Drivers of organizational health. Taken together, the Gallup and McKinsey findings underscore how important it is for executives and line managers to address the role ambiguity that’s all o …See details»
What is a Matrix Organization? Key Benefits and How It Works
Aug 14, 2024 A matrix organization lies between a functional organizational structure and a project-based one; it involves the features of both types. Initially developed in the 1970s to …See details»