DIRECTLY

Directly provides resilience to companies by delivering more automated and elastic customer support operations. Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support. Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

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DIRECTLY

Social Links:

Industry:

Artificial Intelligence Customer Service Enterprise Software Machine Learning Virtual Assistant

Founded:

2011-01-01

Address:

San Francisco, California, United States

Country:

United States

Website Url:

http://www.directly.com

Total Employee:

101+

Status:

Active

Contact:

Email Addresses:

[email protected]

Total Funding:

66.75 M USD

Technology used in webpage:

Google Font API Google Tag Manager WordPress Global Site Tag IPv6 JsDelivr Cloudflare JS CDN JS AJAX Libraries API BootstrapCDN

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Current Advisors List

leo-luna_image

Leo Luna Board Observer @ Directly
Board_observer
2018-04-01

gary-clayton_image

Gary Clayton Member of the Advisory Board @ Directly
Advisor
2013-08-01

greg-sands_image

Greg Sands Member of the Board of Directors @ Directly
Board_member

shira-levine_image

Shira Levine Community Advisor @ Directly
Advisor

mark-selcow_image

Mark Selcow Board Member @ Directly
Board_member
2019-01-01

Current Employees Featured

antony-brydon_image

Antony Brydon
Antony Brydon VP Platform & Co-founder @ Directly
VP Platform & Co-founder
2020-01-01

mike-dela-cruz_image

Mike dela Cruz
Mike dela Cruz Chief Executive Officer @ Directly
Chief Executive Officer
2018-12-01

scott-golubock_image

Scott Golubock
Scott Golubock Head, Engineering @ Directly
Head, Engineering

kristin-vines_image

Kristin Vines
Kristin Vines VP, People and Places @ Directly
VP, People and Places

jorge-alcantara-barroso_image

Jorge Alcantara Barroso
Jorge Alcantara Barroso Solutions Architect & Launch Executive @ Directly
Solutions Architect & Launch Executive
2019-07-20

jeff-patterson_image

Jeff Patterson
Jeff Patterson VP Platform Performance & Co-founder @ Directly
VP Platform Performance & Co-founder
2020-01-01

shaun-donnelly_image

Shaun Donnelly
Shaun Donnelly VP, Operations @ Directly
VP, Operations

tanausú-cerdeña_image

Tanausú Cerdeña
Tanausú Cerdeña Director of Software Engineering @ Directly
Director of Software Engineering
2020-05-01

Founder

antony-brydon_image

Antony Brydon

jean-tessier_image

Jean Tessier

jeff-patterson_image

Jeff Patterson

Acquisitions List

Date	Company	Article	Price
2019-11-12	Kylie.ai	Kylie.ai acquired by Directly	N/A

Investors List

costanoaventures_image

Costanoa Ventures

Costanoa Ventures investment in Venture Round - Directly

toba-capital_image

Toba Capital

Toba Capital investment in Venture Round - Directly

industry-ventures_image

Industry Ventures

Industry Ventures investment in Venture Round - Directly

triangle-peak-partners_image

Triangle Peak Partners

Triangle Peak Partners investment in Venture Round - Directly

true-ventures_image

True Ventures

True Ventures investment in Venture Round - Directly

samsungnext_image

Samsung NEXT

Samsung NEXT investment in Venture Round - Directly

northgate-capital_image

Northgate Capital

Northgate Capital investment in Venture Round - Directly

microsoftventures_image

M12 - Microsoft's Venture Fund

M12 - Microsoft's Venture Fund investment in Venture Round - Directly

true-ventures_image

True Ventures

True Ventures investment in Series B - Directly

microsoftventures_image

M12 - Microsoft's Venture Fund

M12 - Microsoft's Venture Fund investment in Series B - Directly

Official Site Inspections

http://www.directly.com Semrush global rank: 91.63 K Semrush visits lastest month: 1.11 M

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