EVALUAGENT
EvaluAgent is the first Workforce Engagement solution for call centres. We provide the software and services today’s call centres need to truly engage, motivate and empower their staff. Our mission is to make the call centre home to great customer experience through: - Motivating agents with a cutting-edge gamification platform designed specifically for call centres - A unique approach to quality and coaching focused on staff development and what really matters to your business - Capturing multi-channel customer insight to help improve the overall customer experience
EVALUAGENT
Industry:
Call Center Customer Service Enterprise Software Gamification SaaS Software
Founded:
2012-03-01
Address:
Newcastle Upon Tyne, Newcastle Upon Tyne, United Kingdom
Country:
United Kingdom
Website Url:
http://www.evaluagent.com
Total Employee:
11+
Status:
Active
Contact:
+44 800 011 9688
Total Funding:
1.02 M USD
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible SPF SSL By Default Google Font API Google Analytics LetsEncrypt Apple Mobile Web Clips Icon Google Tag Manager WordPress
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Current Advisors List
Advisor
2011-04-01
Current Employees Featured
Alex Richards Co-Founder @ EvaluAgent
Co-Founder
2012-02-01
Jaime Scott CEO @ EvaluAgent
CEO
2012-06-01
Michelle Dinsmore Director Of Client Services @ EvaluAgent
Director Of Client Services
2012-01-01
William Bennison Software Engineer @ EvaluAgent
Software Engineer
2012-07-01
Founder
Investors List
Northern Stars
Northern Stars investment in Venture Round - EvaluAgent
Northstar Ventures
Northstar Ventures investment in Venture Round - EvaluAgent
Northstar Ventures
Northstar Ventures investment in Seed Round - EvaluAgent
Newest Events participated
Official Site Inspections
http://www.evaluagent.com Semrush global rank: 654.96 K Semrush visits lastest month: 66.28 K
- Host name: 141.193.213.10
- IP address: 141.193.213.10
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago

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