GENESYS
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
GENESYS
Industry:
Artificial Intelligence Cloud Computing SaaS Software
Founded:
1990-01-01
Address:
Daly City, California, United States
Country:
United States
Website Url:
http://www.genesys.com
Total Employee:
5001+
Status:
Active
Contact:
(650)466-1100
Email Addresses:
[email protected]
Total Funding:
1.48 B USD
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible LetsEncrypt Apple Mobile Web Clips Icon Google Tag Manager WordPress Domain Not Resolving Wordpress Plugins Global Site Tag Nginx
Current Advisors List
Current Employees Featured
Founder
Acquisitions List
| Date | Company | Article | Price |
|---|---|---|---|
| 2021-10-07 | Exceed.ai | Exceed.ai acquired by Genesys | N/A |
| 2021-10-07 | Pointillist | Pointillist acquired by Genesys | N/A |
| 2021-03-16 | Bold360 | Bold360 acquired by Genesys | N/A |
| 2020-03-04 | nGUVU | nGUVU acquired by Genesys | N/A |
| 2018-02-27 | Altocloud | Altocloud acquired by Genesys | N/A |
| 2017-12-01 | KickAAS | KickAAS acquired by Genesys | N/A |
| 2017-02-27 | Silver Lining Solutions | Silver Lining Solutions acquired by Genesys | N/A |
| 2016-11-01 | EIT | EIT acquired by Genesys | N/A |
| 2016-08-31 | Interactive Intelligence | Interactive Intelligence acquired by Genesys | 1.4 B USD |
| 2015-12-20 | SpeechStorm | SpeechStorm acquired by Genesys | N/A |
Investors List
Zoom
Zoom investment in Private Equity Round - Genesys
Salesforce Ventures
Salesforce Ventures investment in Private Equity Round - Genesys
ServiceNow
ServiceNow investment in Private Equity Round - Genesys
D1 Capital Partners
D1 Capital Partners investment in Private Equity Round - Genesys
BlackRock
BlackRock investment in Private Equity Round - Genesys
Hellman & Friedman
Hellman & Friedman investment in Private Equity Round - Genesys
Permira
Permira investment in Private Equity Round - Genesys
Banneker Partners
Banneker Partners investment in Private Equity Round - Genesys
TCV
TCV investment in Venture Round - Genesys
Investments List
| Date | Company | Article | Money raised |
|---|---|---|---|
| 2022-03-17 | Cresta | Genesys investment in Series C - Cresta | 80 M USD |
| 2021-02-02 | Limitless | Genesys investment in Series B - Limitless | 10 M USD |
| 2000-03-03 | Echopass | Genesys investment in Series A - Echopass | 27.5 M USD |
Newest Events participated
Participated in Genesys Xperience19
on 2019-06-10 as organizer
Participated in Google Cloud Next 2019
on 2019-04-09 as sponsor
Key Employee Changes
| Date | New article |
|---|---|
| 2021-11-22 | Genesys Names Wesley Story Chief Information Officer |
| 2020-06-24 | Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO |
Official Site Inspections
http://www.genesys.com Semrush global rank: 142.54 K Semrush visits lastest month: 614.84 K
- Host name: 32.78.170.34.bc.googleusercontent.com
- IP address: 34.170.78.32
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago
More informations about "Genesys"
Genesys (company) - Wikipedia
Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990. The company's original seed funding was $150,000 in loans from the founders' families. The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI. In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion. See details»
AI-Powered CX | Genesys Cloud
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries. Solutions Solutions Capabilities Industries. AI-powered experience orchestration. …See details»
Our Story — Who We Are | Genesys
Genesys is a leader in Experience as a Service (EAAS) and contact centre solutions, trusted by more than 11,000 companies in over 100 countries. Our Story — Who We Are | Genesys …See details»
Home - Genesys Cloud Resource Center
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through …See details»
Genesys - Crunchbase Company Profile & Funding
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as …See details»
Genesys - LinkedIn
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees.See details»
About authorized organizations - Genesys Cloud Resource Center
Allow users and groups from another Genesys Cloud organization to work in your organization and track their activity. Authorized users and groups; ... Genesys empowers more than 7,500 …See details»
Genesys | LinkedIn
Genesys | 289,553 followers on LinkedIn. Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology. | Genesys empowers more than 8,000 organizations in over 100 …See details»
About organization settings - Genesys Cloud Resource Center
Configure Genesys Cloud settings that affect the overall behavior and functionality of the platform for all Genesys Cloud users in an organization. These settings help to achieve a secure …See details»
Genesys Knowledge Network
The Genesys Knowledge Network is your all-in-one access point for Genesys resources. Browse our library of product-specific information and discussions, or log in for a personalized …See details»
Genesys Company Profile - Office Locations, Competitors ... - Craft
Genesys Cloud Services is a company that provides cloud customer experience and contact center solutions. Its products include Genesys Cloud CX, an AI‐powered experience platform …See details»
Leadership Team – Contact Center Industry Leaders - Genesys
Genesys Cloud CX. Deliver personalized experiences at scale with a comprehensive contact center. Genesys Cloud EX. Drive employee efficiency in your contact center and beyond with …See details»
Genesys - Overview, News & Similar companies | ZoomInfo.com
Genesys contact info: Phone number: (650) 466-1100 Website: www.genesys.com What does Genesys do? Genesys, headquartered in Daly City, California, and founded in 1990, is a …See details»
Global offices - Genesys
Genesys Cloud Services India Private Limited, Global Info City Park, Block C, 7th Floor, Plot No. 40, M.G.R Salai, Perungudi, Chennai - 600 096 - Tamil Nadu, India. Show in map Phone: +91 …See details»
Genesys Information Experience - Help, Docs, Video & More
Use Genesys Cloud CX Voice, a voice over IP telephony service, to provide local, long distance, and other calling services to your organization ... Use Collaborate to connect with people in …See details»
Genesys Xperience 2023: Unlocking Customer and Employee …
Jun 20, 2023 During the company's fiscal year 2023 (ending January 31, 2023), Genesys Cloud CX powered more than 46 million nonprofit organization experiences, helping them expand …See details»
Why join us - Genesys
Genesys values. An organization is only as strong as its values. At Genesys, we work together toward three common goals to deliver exceptional experiences to our customers and our …See details»
Genesys Cloud
Email Address Password Region: Americas (US East) [change]See details»
Sustainability | Genesys
In fiscal year 2024, Genesys revised its baseline year from fiscal year 2021 to fiscal year 2022 to minimize the influences of the global COVID-19 pandemic on our metrics and better reflect …See details»