Frequently Asked Questions

  • SHIPPER
    SHIPPER
  • CARRIERS
    CARRIERS
  • Do you pack and unpack my loose items?

  • I will pack my own things, but I need help with the furniture and big items, what package should I go for?

  • I’m not moving any furniture, but can you help with packing my loose items?

  • Do you reassemble my furniture?

  • Do you fix my curtains, wall-mounted TV, and wall hangings like paintings and mirrors?

  • Are your trucks covered?

  • How long does it take to finish my move?

  • Does the driver help with the move?

  • How many guys will be there for the move?

  • I want to pack my loose items, but can you provide the boxes?

  • I am moving within the same building, do I need trucks?

  • I am moving within the same area, do I get discounts?

Tell Me About Operations & Safety

  • Do you have a valid trade license?

  • What is the role of a Job Captain?

  • What is a Remote Job Captain?

  • What is a Shared Job Captain?

  • What is a Dedicated Job Captain?

  • Have your guys undergone any training?

  • What are the Communications skills of your crew?

  • Are your trucks insured?

  • What are the truck types used for the moves?

  • Can you insure my goods?

  • What if my things get damaged?

  • What time do you start packing?

  • Can you start the move in the afternoon?

  • What type of packaging materials do you use?

  • Do your guys wear uniform?

  • Do you connect my washing machine and my fridge?

  • Do you bring your own tools to dismantle the furniture?

  • My couch won’t fit in the lift, would there be additional charges?

  • My building doesn’t have a lift, does the price change?

  • I have kids, Is it okay to have my kids around during the move?

Please Tell me More about the Quote

  • How do you provide the instant quotes?

  • Does the quotation change if I’m moving to another emirate?

  • Don’t you have to do a survey?

  • I have a big house, I strongly request you do survey, can you do it?

  • I am moving less stuff, will the quotation change?

  • I have more stuff and I might need to hire an extra truck, will my quotation change?

  • Are there hidden charges or additional costs?

  • Do you offer discounts?

  • I work for Company XYZ, do I get special discounts?

What is the Booking Process?

  • Can I pay online?

  • Can I reschedule?

  • Are there cancellation charges?