Miltons Jewellers Reviews

76  Excellent
TrustScore 5 out of 5

4.9

In the Jewellery shop category

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Rated 5 out of 5 stars

Bought our wedding rings from Miltons…

Bought our wedding rings from Miltons 26years ago.

Recently went in to St Johns Liverpool branch to get mine reshaped (damaged it in door), resized and polished. Also polished my wife’s at same time.

Both rings now look like new again

Great price, service and turn around.

Served by Lindsey and Pauline. They were both lovely, very helpful and amazing. Also the gent and lady who sorted the rings in the workshop. They did a fantastic job, and turn around time and quality was superb.

All who helped were a credit to the whole team. Thank you all x

Date of experience: 13 December 2024


Reply from Miltons Jewellers

Dear Andy, thankyou so very much for leaving your review. It's great for us to hear clients' tales of returning to us over many years and of course we are ever so grateful for your kind words, which will be shared with Lindsey, Pauline and the workshop. It will be a hard Christmas for most retailers including us, so this encouragement is really very welcome. We hope that you and your wife have a lovely Christmas, sparkling over the dinner table at each other !


Rated 5 out of 5 stars

Excellent customer service pleasure to…

Excellent customer service pleasure to shop there very helpful all the time lovely staff see use soon thank use all so much

Date of experience: 06 December 2024


Reply from Miltons Jewellers

Thankyou for your kind review --- this is exactly what all of us at Miltons hope you should feel like when you visit ! Hope to see you again soon :-)


Rated 5 out of 5 stars

Birkenhead store excellent service

I visited the Birkenhead store today and was really looked after by Lena who was excellent. Lena was so helpful and knowledgeable without pressuring like some other jewellers can be. I left with the perfect diamond trilogy ring at a great price. So happy thank you Lena

Date of experience: 22 November 2024


Reply from Miltons Jewellers

Hello Kate and thank you so much for leaving your kind review. We'll share it with Lena and have no doubt that she will be delighted ! We hope that your continue to enjoy your diamond ring and thankyou again for your custom. With best wishes from all of us at Miltons :-)


Rated 5 out of 5 stars

Mark was extremely helpful and…

Mark was extremely helpful and friendly, with great customer service, would return again in the future.

Date of experience: 05 December 2024


Reply from Miltons Jewellers

Dear Mr. Hardwick, thankyou for your kind feedback. We will share it with Mark and it will mean a great deal to him personally ! Hoping that we may be of service in the future, from all of us at Miltons


Rated 5 out of 5 stars

Great service from Miltons St Helens…

Great service from Miltons St Helens from Kieran from start to finish he really looked after us, picking a watch for a christmas present. Would definitely recommend this shop.

Date of experience: 15 November 2024


Reply from Miltons Jewellers

Thankyou for your kind review, Ju, but our shops are in Chester, Liverpool city centre and Birkenhead. The shop you have visited is one owned and run by cousins, but it is a separate business --- don't worry, perfectly fine and reputable, just not part of our four Miltons shops.


Rated 5 out of 5 stars

I saw a ring that I wanted (certainly…

I saw a ring that I wanted (certainly not needed!)
The staff were patient with me as I tried to decide which of the 2 similar rings I wanted. Eventually I chose the slightly more expensive one, that also needed resizing. This was done within the price, and I was able to collect the ring 2 days later.
I got a certified diamond and platinum ring from a leading jeweller-David M Robinson-for more than 50% less than it would cost to buy new. I don't think I'll ever buy new jewellery again!!!!

Date of experience: 28 October 2024


Reply from Miltons Jewellers

Thankyou for your business and this lovely review, Jane. There can certainly be fantastic value in pre-owned jewellery and we're lucky that we get to buy or take in part-exchange so may lovely pieces from DMR, Boodles, Cartier, Rolex and others. You sparkle away, secretly celebrating your saving ! We really appreciate your custom and kindness. Best from all of us at Miltons :-)


Rated 5 out of 5 stars

Simply the Best

Bought two rings from Miltons Chester at an excellent price and couldn't be more pleased. The staff were friendly, very patient and not at all pushy. We deliberated over a couple of days and they were happy to set the items aside in their safe until we had decided one way or the other. Special thanks to Becky and her male colleague in particular (apologies, can't remember his name) who were just great. Once we had decided to proceed to purchase Miltons took care of the required re-sizings very quickly and at no extra cost. The complementary bottle of Champagne we were given when we collected our items was the perfect finishing touch! A fantastic experience all round and would have no hesitation in recommending Miltons. We will be back.

Date of experience: 16 August 2024


Reply from Miltons Jewellers

Dear Mr. Nicholson, thankyou so much for taking the time to leave this kind review. It is hard to relay just how gratifying and motivating such feedback from our visitors is. You're more than clients to us and we really appreciate it. With best wishes from all of us at Miltons :-)


Rated 5 out of 5 stars

Bargain prices for tennis bracelets

Popped into Milton’s jewellers in St John’s precinct today to look at some tennis bracelets. I was helped by Janine who showed me some tennis bracelets. I decided to have a lovely sparkling one after trying it on, I knew this one was for me. Thank you Janine, can’t resist coming back again for jewellery at bargain prices!

Date of experience: 26 January 2024


Reply from Miltons Jewellers

Dear Valerie, Thankyou so much for taking the trouble to leave this kind review. It will mean a great deal to Janine especially. We very much appreciate both your custom and your support. Keep on sparkling ! From all of us at Miltons :-)


Rated 5 out of 5 stars

A wonderful experience

Our second visit in two weeks, an exchange completed and a further purchase made. Without doubt one of our greatest customer service experiences. The entire staff are helpful, thoughtful and highly professional with Stuart in particular being a joy to deal with. Cannot recommend them highly enough. Resizing carried out while we shopped, great product knowledge and always happy to help. We will definitely return. Many, many thanks. My wife is delighted with the rings chosen, one of which was sent from another branch so that we could view it in Chester. Above and beyond.

Date of experience: 28 October 2023


Reply from Miltons Jewellers

Dear Michael, thankyou for taking the trouble to leave this feedback. It is always immensely encouraging and very much appreciated. Thankyou again for your business. Buying jewellery should feel special and we do hope to see you again :-)


Rated 5 out of 5 stars

Excellent service at Miltons!

We are returning customers to Pauline at Milton Jewellers St Johns Liverpool. We live in Wales, but given the outstanding service we have received from Pauline, we now wouldn’t go anywhere else. Pauline is an asset to Miltons

Date of experience: 27 June 2024


Reply from Miltons Jewellers

Dear Heather, thankyou so much for your kind review which we will of course share with Pauline. We all appreciate your business but this will personally mean a great deal to her, little treasure that she is ! Thankyou for your business and we hope that we can serve you again soon. With kind regards from all at Miltons


Rated 5 out of 5 stars

Our experience was perfect

Our experience was perfect. Buying diamonds should feel special and it really did. Both Shirley and Pauline really looked after us. We were given lots of help and advice but no hard sell. We felt comfortable to take our time to make the right choice. We’re delighted with the ring. It has a real significance for us so it needed to be right. We will recommend Milton’s to family and friends, just as my friend recommended it to me. Thank you again Shirley and Pauline.

Date of experience: 11 July 2024


Reply from Miltons Jewellers

Dear Ms. McConnell, thankyou so much for taking the trouble to write this. It has been shared with Pauline and Shirley, who are of course delighted. P explained about the three stone ring and your notion of "past, present and future" - we love that ! We truly appreciate both your custom and your kind review here. With best wishes from all of us at Miltons :-)


Rated 5 out of 5 stars

I have used Miltons Jewellers many times

I have used Miltons Jewellers several times, and are my first choice when searching for a Rolex wristwatch. I have bought two Rolex watches from them thus far, a GMT & Ladies Yachtmaster and both experiences were exemplary. They are most friendly and a fountain of knowledge on their subject, they willingly help with advice on any matter, even when not actually purchasing an item from their store. I really can’t praise them high enough 10 /10

Date of experience: 23 March 2021



Rated 5 out of 5 stars

Two ring set

Just purchased the most beautiful two ring set and such a fantastic price. Pauline in the Liverpool store was wonderful and helped me so much choosing them. Could not be happier. Thank you so much.

Date of experience: 02 August 2024


Reply from Miltons Jewellers

Dear Joanne, thankyou so much for your kind feedback. Pauline herself is of course delighted that you feel so pleased. Thankyou again for your business - we'd love to be able to serve you again in the future.


Rated 5 out of 5 stars

Melanie in Liverpool

Melanie in Liverpool went over and above to guide me to the shop and hold my purchase. She was patient and diligent in her approach which made this reticent shopper at ease. The serious measure of success? Mrs Semple absolutely loved her B&D ring! Thanks very much indeed. Andrew Semple

Date of experience: 06 December 2023


Reply from Miltons Jewellers

Dear Mr. Semple, thankyou so much for your kind review and indeed your business. Melanie's manager will share this with her and she will be delighted that you -- and Mrs. Semple ! -- were so pleased. With best wishes to you both from all of us at Miltons :-)


Rated 5 out of 5 stars

Great Service

Unfortunately I needed to raise funds as my car needed major works and I took my 50 year old charm bracelet to be valued. The bracelet hadn't been worn for several years but it had so many memories. I appreciate the staff's kindness and the value of my bracelet covered the cost of the repairs. I thought the staff were kind and professional and I highly recommend this company.

Date of experience: 01 October 2023


Reply from Miltons Jewellers

Dear Lynn, yours is one of the most meaningful reviews we have received. Hundreds of clients sell items to us every year and trying to make them feel as special and valued as those spending money with us is one of our greatest aims. We hope you are now enjoying trouble-free motoring and thank you so much for taking the trouble to leave this review. With best wishes from all of us at Miltons.


Rated 5 out of 5 stars

Highly Recommend

Visited this shop today in Chester to sell some jewellery and precious stones. Staff were so pleasant and helpful. Great advice given and Ian went out of his way to help me identify the precious stones we had. A very professional and clearly very knowledgable jewellers. Thanks again for your help. Highly recommend.. will most definitely be returning

Date of experience: 28 October 2023


Reply from Miltons Jewellers

Thankyou so much for leaving this feedback, which will mean a great deal to Ian and all the team at Miltons in Chester. They would be delighted to serve you again :-)


Rated 5 out of 5 stars

A pleasure to deal with

Having bought a high value Rolex from Miltons a few years ago and found the whole process faultless and totally professional, I have since had other Rolex watches serviced with Miltons. They go out of their way to help me and the advice from owner Heywood Milton is second to none. Living in Surrey I find London Rolex agents both overpriced and offhand, and would recommend Miltons even if you need to travel to get there. A pleasure to deal with.

Date of experience: 07 March 2023



Rated 5 out of 5 stars

Excellent experience - very highly recommended

The people at Miltons in Chester are a real pleasure to deal with. I bought some beautiful Boodles earrings recently and can say honestly that the whole experience was fantastic. I dealt mainly with Andrew and Stuart who were friendly, knowledgable and patient. I never felt under pressure and they were very clear and transparent in sharing information with me. I will certainly come back and have no hesitation in recommending Miltons.

Date of experience: 27 October 2023


Reply from Miltons Jewellers

Dear Maria, We hope that you are enjoying sparkling in your Boodles earrings ! It was our pleasure to be of service and we can't tell you how much reviews like this mean to us all at Miltons. Thankyou very much indeed and we'll look forward to seeing you again :-)


Rated 5 out of 5 stars

Excellent customer care.

Milton's St Johns Liverpool. I came in the store about 6 weeks ago after the passing of my beautiful mum. I was buying my last gift off her which was quite an emotional time for me. Rachel was the assistant that helped me choose a diamond cluster ring for myself and 2 diamond eternity rings for my daughters. Rachel was patient and so helpful and so nice she made my experience at the store as pleasant as it could be for me at this time. I would like to say a big thank you to Rachel for her patience and kindness that she showed me. She is a credit to your shop.

Date of experience: 30 May 2024


Reply from Miltons Jewellers

Dear Julieann, this is Haywood Milton, the MD of Miltons (Liverpool) Ltd writing, as I wished personally to thank you - not just for your business, but in particular for sharing the moving circumstances of your purchases and leaving such kind words about Rachel. Sometimes, playing our small part in a much bigger story is the most rewarding part of being a jeweller. It really has been our pleasure and we hope that your recent purchases continue to serve as happy reminders of your Mum. With very best wishes from all of us, HM


Rated 5 out of 5 stars

My partner bought this gift for a Xmas…

My partner bought this gift for a Xmas present,the sales assistant Janine was excellent as she remembered us from few months before were we had both bought chains for each other,but today Thursday 28.12.23 my xmas present has has fallen off my wrist, wil be taken it back first thing in morning.

Date of experience: 22 December 2023


Reply from Miltons Jewellers

Thankyou for your review and kind words about Janine, which she will be delighted and ever so grateful to read. We're sorry that there seems to be a problem with your bracelet and hope that we can continue to impress in the way we look after you now. Do please ask for Janine if she is in, or her manageress Lesley. We're sorry for any inconvenience and will do our very best to see that you are happy. For now, thankyou again from all of us at Miltons.