The Tiffany Lighting Company 

TrustScore 2.5 out of 5

2.7

In the Lighting Shop category

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Reviews2.7

11 total


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Rated 1 out of 5 stars

Faulty table lamp and no help, no Peace Of Mind!

We purchased a table lamp with heart shape base which costed us $160.00. When we assembled the lamp, the light did not work. When we unscrewed the light bulb, the whole light bulb holder fell apart with the wires openly exposed and hanging down. We sent the message to the shop owner - no reply. We contacted the shop on their website - they replied that they will send us the video how to connect the wires back - no video has arrived so far or any helpful message. On their website they guaranty you a peace of mind if anything is going wrong with the purchase - its not true! Nobody is replying to us or helping us! Do not buy from this shop. Its cheap quality, no help and no responsibility.

Date of experience: 30 August 2022



Rated 1 out of 5 stars

Lovely lamps- I have seven- but without…

Lovely lamps- I have seven- but without question, the most appalling customer service of any company I have ever encountered.

At the time of writing (30 July 2020), I have been waiting for five weeks to hear back from Paige, the person with whom I have always corresponded.

It seems to me that these people really couldn't care less about selling these lamps- I'm trying to purchase two more- much less about we their customers.

Date of experience: 30 July 2020



Rated 5 out of 5 stars

Best prices for Tiffany lamps around

Ordered 2 lamps from them (floor and table ones) which were delivered very quickly by DHL, extremely well packaged, easy to assemble and the quality was as good as expected. They are now an eye catching feature within my living room and visitors have remarked how great they look. The only thing the lamps do not come with is bulbs but they are bought easy enough from any supplier.

Highly recommended.

Date of experience: 14 January 2019



Rated 1 out of 5 stars

Purchase of a Tiffany lamp shade which…

Purchased a Tiffany lamp shade which looked just what we wanted. When it arrived it was not even like the same colour as the one advertised. No phone number to report this. Sent several messages to them via their advert / messaging service. No reply to any of these. My advice avoid this company.

Date of experience: 28 June 2020



Rated 5 out of 5 stars

Great service

Bought a small table lamp from here, it looks exactly like the picture, beautiful colours and great quality! The lamp came 2 days after I ordered it with DPD, came on a Sunday too! I also emailed the company asking for a picture of the lamp switched off, they answered the same day, and were very nice :) Definitely recommend this company! thank you!

Date of experience: 23 November 2020



Rated 5 out of 5 stars

Superb table lamp

I have just received the table lamp from The Tiffany Lighting Company and I cannot be happier. It is more beautiful than I expected. The entire purchase has been easy and the delivery on time. The packaging impressive for such a fragile item.

Date of experience: 08 August 2019



Rated 5 out of 5 stars

Wonderful product and service…

My lamp was delivered only 3 days after I ordered it by DPD.
Communications throughout purchase and delivery were excellent. The packaging was brilliant.
My lamp is stunning, my husband and I both love it.
Thank you

Date of experience: 13 November 2020



Rated 2 out of 5 stars

Terrible customer service.

The light is okay but a bit lopsided. It was delivered promptly enough but came with no instructions, no invoice and no receipt. I have emailed twice and received no answer. There is no phone number on the website; I found one on the internet but it doesn’t work. I don’t feel I can trust this company.

Date of experience: 26 September 2019



Rated 5 out of 5 stars

Absolutely love my Hummingbird Torchiere standard lamps.

I ordered 2 standard lamps, torchiere style, on black Friday which were my xmas present from my husband. Despite the possible volume of orders they still arrived promptly.

We've been so busy that we've only just been able to put them up (February) and I was a little nervous in case there were any problems because the delay was solely down to ourselves but I needn't have worried.

The packaging was extremely protective and the lamps were very easy to put together, it was self explanatory - the pole is in 4 parts plus there is the base and the top and then, of course, the shade, but as the cable is already threaded through it was obvious which part went where.

They are as beautiful as I'd hoped, and no photo, either on the website or mine, really does them justice - I've tried to send pictures to my daughter with various smart bulb colours but they don't show true so the best one is unlit.

I've never spent so much on lighting before, I've always liked Tiffany style but my husband was less keen, but these are well worth the money and good value, I shied away from companies that were cheap as I suspect they wouldn't have the quality of build, but there were other sellers charging far more.

Even my husband is happy!

Date of experience: 25 February 2020



Rated 5 out of 5 stars

Great value

We have had 2 chandeliers from here. Tbh, we thought they were too cheap, that their website was a mess, and that it might all be a scam. Not sure why we took the gamble and went ahead but very glad we did. We received two stunning chandeliers. Both times they came within just 2 or 3 days, well packed, in perfect condition. For less than a third of the price we expected to pay. Brilliant, we’re very happy.

Date of experience: 22 June 2021



Rated 1 out of 5 stars

32393/060320/55 Y Tiffany Toledo Floor Lamp. Maddening Customer Service.

I bought a floor lamp from this company in February 2020, and complained that the screw holding up the shade was too long, leaving the 2 bulbs unattractively exposed beneath the shade. Despite sending photos and doggedly repeating the problem several times over several weeks (before the lockdown), their Customer Service person resolutely failed to understand this point, largely, it seemed, by not bothering to read my communications, demonstrating a resounding ignorance of the product in the process, and having eventually acknowledged that a shorter screw was required sent me an even longer one. (I eventually, at expense, obtained a shorter one myself.) She did send me a replacement stand promptly when she did notice from the photos I sent that the stand wasn't straight (which I hadn't noticed), but the replacement was even more wonky, and I didn't have the strength to continue attempting to communicate. Not entirely her fault if she hadn't been properly trained, but if you want to keep your sanity buy elsewhere. I should say that I previously bought a ceiling lamp from this company, which was fine, so you may get lucky, but if I don't envy you if you need to communicate a problem.

Date of experience: 30 May 2020


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