Claims

Submit a car insurance claim or a home insurance claim online.

Or call us anytime 24/7 on 13 24 80.

Need to make a claim? We’re here to help.

Car and vehicle claims

Home and contents claims

Travel claims

Emergency travel assistance

If you require emergency travel assistance you can call our 24-hour assistance hotline from anywhere in the world to speak with a highly trained, multilingual consultant (we also accept reverse charges for overseas calls)

Business claims

Workers compensation claims

Visit our Workers compensation claims page to learn more

Other claims

For all other insurance claims please read the instructions on the relevant page. If your product is not below, view the full list of claims forms.

When making a claim

To help speed up the process, please have the following ready when you call:

 
  • Your Policy number
  • Your contact details as they appear on your policy
  • Details of any other people involved in the claim
  • Any letters, notices or court documents about the incident

You can help the claims process by:

 
  • Taking photos of damage to your property
  • Keeping damaged property and items so we can inspect and assess the damage if required
  • Getting in touch with us as soon as possible to make a claim

Claims FAQs

How do I make a claim?

What information do I need to make a claim?

What happens when I make a claim?

What documents do I need to make a claim?

How long will it take to process my claim?

Can my partner (or someone else) make a claim on my behalf?

Will I need to pay an excess?

What happens if there’s a disagreement over who is ‘at fault’ in an incident?

What if I’m unhappy with the way my claim is handled, or want to dispute a decision?