Cognigy

Cognigy

Software Development

Düsseldorf, North Rhine-Westphalia 31,850 followers

We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center

About us

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Built on the world’s leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pre-trained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems. By leveraging memory and context, Cognigy's AI Agents provide hyper-personalized interactions and strengthen customer relationships. Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Lufthansa Group, Mercedes-Benz, and Toyota.    For more information and to book a demo visit: www.cognigy.com  We are hiring: https://careers.cognigy.com/ Visit our blog: https://www.cognigy.com/blog Meet our customers: https://www.cognigy.com/customer-success-stories https://www.cognigy.com/legal-notice/

Website
https://www.cognigy.com
Industry
Software Development
Company size
201-500 employees
Headquarters
Düsseldorf, North Rhine-Westphalia
Type
Privately Held
Founded
2016
Specialties
natural language processing, Enterprise artificial intelligence, machine learning, multi channel AI, Enterprise Software, chatbot, process automation, automation, IVR, chat, live chat, agent handover, graphical flow editor, alexa, messenger, customer service, enterprise software, NLU, NLP, virtual assistants, artificial intelligence, customer experience, customer service automation, innovation, AI, conversational ai, digital transformation, omnichannel, multi-lingual, CX, virtual agent, Contact Center, Agent Assist, and conversational ai platform

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Funding

Cognigy 8 total rounds

Last Round

Series C

US$ 100.0M

See more info on crunchbase