Bond Turner 

TrustScore 3.5 out of 5

3.7

In the Law Firm category

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Reviews3.7

429 total


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Rated 5 out of 5 stars

I don’t normally like talking to men at…

I don’t normally like talking to men at all from my experience en domestic abuse, but Liam who dealt with my case was lovely the best ever, so respectful spoke to me with kindness. Thank you Liam for all your help and support ♥️

Date of experience: January 07, 2025


Reply from Bond Turner

Hi Zahra, thank you for your review and comments. We are glad to hear that Liam and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

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Rated 1 out of 5 stars

Would not recommend

Mine was a non fault accident,
I was ask approx 4 seporate times to give the statements for all my bank accounts, savings and my husbands accounts.
They take 25% which I knew but then they take an ATE fee which I have no idea what it is so out of the 1k I was awarded I ended up with £470.
I was given a hire motorbike which was delivered next day I drove it to a meet up, the next day phoned up to cancel the hire it took the three weeks to collect for that they charged 4.5k.
Because I had savings ie my pention lump sum the other side did not want to pay .
Not an easy thing to go through would not recommend.

Date of experience: January 09, 2025



Rated 5 out of 5 stars

Great experience

Really great team at Bond Turner. Friendly advisor, really helpful and thoughtfully explain their processes with you.

Date of experience: January 09, 2025


Reply from Bond Turner

Hi Hannah, thank you for your five star review. We are delighted that you were satisfied with the service we delivered.


Rated 1 out of 5 stars

Absolutely thief and not honest company

Absolutely thief and not honest company
I'm telling you from my experience they are scamers
After winning my case in court and third party agreed to pay all the damages my solicitors bond turner refused to pay me
I'm not recommending you at all

Date of experience: December 01, 2024



Rated 5 out of 5 stars

Housing disrepair claim

First time using Bond Turner,and they didn't disappoint,the solicitor that has been in charge of my case from the start has been amazing, and very informative of things needed to get/do for evidence etc..
Thankyou for everything.

Date of experience: September 18, 2024


Reply from Bond Turner

Hi Debbie, thank you for your five star review. We are delighted that you were satisfied with the service we delivered.

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Rated 5 out of 5 stars

Housing disrepair;

Housing disrepair;
Bond Turner have been excellent in handling my case. The solicitor I dealt with was Gareth, he has been nothing but honest, keeping me informed on everything and updating me all the time. My Housing association have been very difficult at times and Gareth has dealt with it all for me in a professional way. He instructed me on what I had to do and what not to do during the time during my claim. I can honestly say 10/10 on all aspects of work carried out by Gareth/Bond Turner. I am happy with my outcome and happy I had Gareth dealing with my case. Excellent work Gareth and Bond Turner. Thank you so much.

Date of experience: December 09, 2024


Reply from Bond Turner

Hi Steven, thank you for your review and comments. We are glad to hear that Gareth and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.


Rated 5 out of 5 stars

My representative was very Professional…

My representative was very Professional and guided me through what I needed to do. She really did earn my trust. She was out there making sure me and my family got our concerns looked into and they we get a good outcome. She guided me every step of the way and communicated everything through email, telephone conversations and text.

Date of experience: November 27, 2024


Reply from Bond Turner

Hi Pauline, thank you for your review and comments. We are glad to hear that the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.


Rated 1 out of 5 stars

This is Bond Turner in black and white:

This is Bond Turner in black and white:


"Hi,


It is in the terms and conditions on that hire agreement. Are you saying you are refusing to cooperate?



I will have to notify your solicitor of this but please bare in mind you may be liable for the charges of £86,690.44.



The process has only taken this long as you have not sent the information we are asking for, once you do this we will be able to create the pack and hand it to your solicitor.



Thank you



​​​​

Compliance Handler"

Threatening language and over 4 years of harassment for motorbike accident claim on 04/11/2021 that paid £1600, despite providing them previously with every single document they requested, allowed them access to my online banking....

Date of experience: December 04, 2024



Rated 1 out of 5 stars

Again being threatened for nothing

Below is a email I was sent by Rachael Wong Bond Turner on the 31/12/24.

Dear Mr Taylor,

I am not prepared to correspond with you any further given the vexatious nature of your correspondence. You appear to be seeking to bully this firm by utilising social media to make untrue allegations. For the avoidance of doubt I refute the allegations you are making and if this persists I will have no option but to take further action.

I trust that will not be necessary.

Kind Regards,

Rachael Wong​​​​

You will see once again I am threatened by Bond Turner with the threat of further action what further action I’ve done nothing wrong.
Rachael says I appear to be bullying the firm by utilising social media to make untrue allegations, that’s incorrect I’m simply posting my experience and other clients experiences on a legitimate social community review site. The other clients reviews are their experiences/allegations I didn’t write them I just posted them from trusted review sites. By the tone of the email above it would appear that if anyone is being bullied it it’s me and being coerced into keeping my mouth shut. One thing needs to be remembered in all this I don’t want to have to be posting on here, I suffer with mental health issues and disabilities and Bond Turner are aware of this. This matter could’ve been resolved without the unnecessary stress and suffering.

My email in response below.

Hi Rachael

You state that I appear to be bullying Bond Turner by utilising social media on the contrary it’s Bond Turner who tried bullying me and it would appear many other unhappy clients. In regards the allegations you refute it’s not just me making them it’s many other clients also.

I note that you continue to try and threaten me and scare me with further action why? I’m not the aggressor you and Bond Turner are . All I want is Bond Turner to leave me alone and stop threatening me with costs because I do not want your representation. I discussed this with you in March and you gave me 3 choices I picked option 3 to litigate myself I’ve still got your email. Also Jenna Hargreaves in a recent email said I was offered that you’d waive your 50% success fee that’s untrue and was never offered to me why did she say this Rachael when it’s untrue?.

Rachael please stop threatening me and resolve this matter and all this will stop, otherwise I will have to contact the appropriate bodies etc I trust this will not be necessary Rachael.

Thanks Michael.

Bond Turner state on their website they’re compassionate to clients, why haven’t you been compassionate to me?. Why hasn’t anyone discussed this matter with me if you’re compassionate and resolved it ?.
When it’s resolved it goes away simple, so why keep threatening me knowing of my mental health issues are you trying to push me over the edge?.

Date of experience: January 02, 2025


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Rated 5 out of 5 stars

Keeped me regularly updated regarding…

Keeped me regularly updated regarding what was going on sorted the issue I was having

Date of experience: January 02, 2025


Reply from Bond Turner

Hi Maryanne, thank you for your five star review. We are delighted that you were satisfied with the service we delivered.


Rated 5 out of 5 stars

Highly recommended for personal injury cases

I had the pleasure of these guys taking on my case after being involved in a motorcycle accident a few years ago. I received the correct treatment for my injuries via private health care thanks to bond turner, I also received a healthy amount of compensation for the accident. My case handler was Phillip Waters and he was a star throughout, fast responses even though I must have been a pain in the backside, clear communication. He always kept me updated with any little thing and always kept me in the loop. Cannot recommend these guys enough. We managed to settle outside of court in a fast and smooth manner after I had fully recovered from my injuries. Great job and thankyou Mr Waters

Date of experience: November 06, 2024


Reply from Bond Turner

Hi Lee, thank you for your review and comments. We are glad to hear that Phillip and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.


Rated 5 out of 5 stars

Bond Turner

Bond turner have done everything, I didn’t need to do a thing. Very professional and quick response very understanding too. Thank you.

Date of experience: December 04, 2024


Reply from Bond Turner

Hi Cheryl, thank you for your five star review. We are delighted that you were satisfied with the service we delivered.


Rated 5 out of 5 stars

Absolutely recommended

Absolutely recommended
I had the pleasure of Ashley working with us he was brilliant he Always kept me in the loop
He was Very understanding
He Spoke me through everything step by step
Explained things to me that I never understood
Never felt he never had time for me
Overall very happy

Date of experience: October 23, 2024


Reply from Bond Turner

Hi Kayden, thank you for your review and comments. We are glad to hear that Ashley and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

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Rated 5 out of 5 stars

Give Asim a pay rise

Had my case passed through afew solicitors which didn’t help my anxiety as it was my first time having to deal with solicitors but then I got my case handled by Asim! Such a great person felt really lucky to have him as my solicitor. He explained everything to me amazingly helped me whenever i needed help, answered all my questions no matter how long the phone call, knew what he was talking about and he was always there at the end of the phone if i ever needed to call. Really trusted him to handle everything and get everything sorted! Such a massive relief having someone as good as Asim handling my case!

Date of experience: September 26, 2024


Reply from Bond Turner

Hi Clare, thank you for your review and comments. We are glad to hear that Asim and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.


Rated 5 out of 5 stars

Thanks Andrew Woods and Bond Turner team

I contacted Bond Turner earlier this year,regarding disrepair ,damp and mould,following years of my landlord's failure to repair and sort out the damage.I was assigned to Andrew Woods who dealt with my case,and liaised with my landlord.I was really impressed with his absolute professionalism,attention to detail,care and courtesy in handling my claim.I was also really happy with the way Bond Turner staff were attentive to my needs and requests.In addition,the receptionists were really amazing,and I always felt welcome,whenever I came round to enquire about my case.I highly recommend Bond Turner ,and really wish them and their staff,all the very best!

Date of experience: February 14, 2024


Reply from Bond Turner

Hi Michael, thank you for your review and comments. We are glad to hear that Andrew and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.


Rated 5 out of 5 stars

Elliot dealt with my housing disrepair…

Elliot dealt with my housing disrepair claim when Chloe left the office and the communication and Advice given to me was amazing , very professional and would highley recommended thank you for all your help and getting the claim Resolved for me ! Hope you and the team have a great X-mas xxxxx

Date of experience: November 20, 2024


Reply from Bond Turner

HI Sherry, thank you for your review and comments. We are glad to hear that Elliot and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.


Rated 5 out of 5 stars

Great support from Samuel Johnston

I’ve been working with Samuel Johnston on my personal injury claim for the past three years, and I couldn’t be more pleased with the support I’ve received. From start to finish, Samuel has been professional, responsive, and truly dedicated to my case. He kept me informed every step of the way, always explaining things clearly and making sure I felt supported throughout the entire process. His attention to detail and commitment to getting the best possible outcome made a huge difference, and I’m very grateful for all his hard work. I highly recommend Samuel Johnston for anyone needing legal support in personal injury cases!

Date of experience: October 18, 2024


Reply from Bond Turner

Hi James, thank you for your review and comments. We are glad to hear that Samuel and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.

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Rated 5 out of 5 stars

Helen Neville handled a negligence case…

Helen Neville handled a negligence case for us. Helen and her team were extremely professional, helpful and updated us at every stage. Everyone we dealt with was friendly and went above and beyond to ease us through the legal details. I would definitely recommend Helen and her team to anyone in a similar situation.

Date of experience: September 10, 2024


Reply from Bond Turner

Hi Jane, thank you for your review and comments. We are glad to hear that Helen and the team at Bond Turner were able to support you through your legal case that you were satisfied with the service we delivered.


Rated 1 out of 5 stars

Well we'll it seems bond and turner are…

Well well it seems bond and turner are the modern day highway robbers.
Complete an online claims forms then hounded to provide
Purchase Invoice
Finance or lease agreement
Receipt of Sale
A recall letter issued by the manufacturer
MOT Test Certificate/Servicing Records
Certificate of Insurance
P11D Benefit Statement
Vehicle brochure or other sales literature
Last November 2023
Then today someone from bond and turner managed to catch me on the phone.
I instructed them am not interested in taking it further.
Then to my amazement to be told am liable for there costs court costs as its been submitted to court (with incomplete paper work really ? )
And 3rd party costs.
Do not engage with these people pure bully's as earlier mentioned in earlier reviews.
If I haven't submitted anything in almost a yr and then to be told it's been submitted. Absolutel modern day pirates. AVOID.
G185767
MR J BOYD

Date of experience: October 24, 2024



Rated 1 out of 5 stars

Harassment and bullying tactics

Harassment and bullying tactics - DO NOT ENGAGE with this company, I am harassed on a daily basis, by phone, text and emails. They claim I’ve signed a document but it isn’t even my signature. I told them by telephone that I don’t want to proceed but they are still hounding me. This is really stressing and don’t want anymore to do with this horrible company. I’m thinking of contacting trading standards to see if they can help stop this daily bullying.

Date of experience: October 07, 2024