Damaged in shipping twice. Worst packaging ever.
I ordered a Mondo post in grey. It's pricey but if it satisfies our cats need to scratch it will be worth the money. The product seems well built but there shipping is abysmal. the post and platforms are just placed in a cardboard box with a little brown paper tossed in. This item weighs 25 pounds so basically unprotected. The first one had both platforms damaged during shipping and the post hardware came apart inside the post so it could not be assembled. I sent photos and they sent another for free. The second copy had minor damage to both platforms and again no packaging of any type to protect the shipment. I kept the second one as I decided that it was probably as good as it could be given no protection of the product during shipping. Hopefully the cats will like it.
Date of experience: October 16, 2024