Great product.
Great product.
Great service - super helpful,
knowledgeable & professional staff who answered all our questions. Including our delivery driver who was fab.
Date of experience: November 04, 2024
97 total
Great product.
Great service - super helpful,
knowledgeable & professional staff who answered all our questions. Including our delivery driver who was fab.
Date of experience: November 04, 2024
Great selection of radiators. I'm really happy with the purchase and service I've received.
Although Im not quite sure about the Thank You gift that arrived a few days later
Pasta !?!
Recipes !?!
A bleeding radiator key for electric radiators !?!
Maybe drop your prices instead of sending gimmicks
Date of experience: October 02, 2024
Reply from The Radiator Company
Everything went really well. Our heating guy fitted them last week. These were to replace some (unbranded) radiators that were fitted about 12 years ago and which has started to lose their powder coat finish due to some weepage around the end caps.
Two of the new radiators came with end feet already fitted - we did not expect that - but are a very close height fit compared to the loose cast-iron feet on all our other radiators.
Date of experience: October 15, 2024
Reply from The Radiator Company
Good to deal with. Always replied straightaway to any queries. Carefully packed and transported. Only minor issue was communication/instructions between company and delivery driver was poor requiring a second delivery attempt. A quality product and would use again.
Date of experience: August 20, 2024
Reply from The Radiator Company
Excellent performance from customer services on delivery (Isle of Man), returns (changed my mind about dual fuel) and technical info (size of element required).
Towel rail is just what I wanted.
The gift is a nice touch too!
Date of experience: March 07, 2024
Reply from The Radiator Company
I have used the Radiator Company for many years. Always good service, knowledgeable & helpful staff. Products are of the highest quality. On the one occasion I used an alternative Supplier, I found issues with the quality of their valves & pipework; which took several tries to correct a persistent small leak. Only disappointment is that the Radiator Company stopped production of the Omega Range, which is my all time favourite. It pays to invest in the best specification you can afford, as you will reap the benefit for many years.
Date of experience: June 14, 2024
Reply from The Radiator Company
Good customer service, easy to navigate website, ordered with no problems, received it quickly, and got a very thoughtful thank you gift of "radiator pasta"! So far it's great. Will update if there's any problems after installation but I'm sure it'll be just fine.
Date of experience: August 27, 2022
Reply from The Radiator Company
Excellent company and top quality products. I purchased radiator valves from them before and had a problem with one of the valves after they had been in use for a considerable time, the company arranged for a replacement part to be ordered from Italy, this was sent to me free of charge. Absolutely brilliant service. The staff were a pleasure to deal with.
Date of experience: January 16, 2024
Reply from The Radiator Company
The Radiator Company went to a lot of trouble to source two radiators we needed as a direct replacement for two defective ones. Caroline traced the manufacturer, and ordered them on our behalf. We were kept informed every step of the way, and she never minded our questions!
I would highly recommend this company, and would not hesitate to use them in the future.
Date of experience: March 28, 2022
Reply from The Radiator Company
Great sales service - the speed of delivery was ‘by return’ and ‘second to none’. We were also surprised receive a gift of a radiator key and a pack of “Radiatori” pasta a couple of days later.
The goods that we had ordered was a dedicated towel rail, that bolts on to our Vox aluminium radiator, to replace one where a small component of the support bracket had failed. Unfortunately, on enquiry I was informed that no spare parts are available, so we had to spend £108 on a new towel rail and when received I used the small backing plate to effect a repair on the original towel rail. - an expensive repair - but at least I have spares for the future!
Date of experience: May 19, 2023
Reply from The Radiator Company
Brilliant service as usual. Slight delay on order as not in stock which we hadn't realised but good customer service when I rang. Such good quality radiators as well. Will definitely order again.
Date of experience: June 26, 2023
Reply from The Radiator Company
Excellent communication/updates from Sue and the customer service team.
Hope the radiator is as good as the service!!
Date of experience: December 06, 2024
We ordered a bespoke Ancona Curved radiator arrived damaged with scratches on the edges. The bubble warp packaging was undamaged, so this must have happened before it was shipped to our local plumbers merchant. One mark was under the coating so that was damaged during manufacture.
The Radiator Company refused to take it back unless the plumbers merchant paid a £400 restocking charge.
Also, the radiator came with just two flimsy brackets, not enough to support the radiator even when there's no water in it. It needs a few more to support it properly because of the curve.
Very disappointed.
Date of experience: April 12, 2022
Reply from The Radiator Company
Gorgeous custom made radiator delivered in a shorter time frame than expected. I love that we were able to get the colour and size that suited us. Dropped a star because the instructions were, in places, not relevant to the radiator purchased and they caused me hours of confusion prior to fitting. Dropped
further star because the pictures on the website don't show you how obtrusive the wall fixings are when the radiator is hung- in fact the pictures dont show the wall fixings at all. The visible plastic caps covering the screws look tacky, which is disappointing when the radiator cost thousands.
Date of experience: December 20, 2023
Reply from The Radiator Company
Bought a small column radiator. Had an issue with it leaking, but they were so helpful and sent a replacement which did the job perfectly. Very professional, helpful and responsive. Would happily buy again.
Date of experience: April 05, 2022
Reply from The Radiator Company
Very pleasant honest company to deal with, curved radiator delivered exactly when they said it would be.
I installed it the same day with no problems and fitted it perfectly.I would definately recommend this company and use them again.
Date of experience: May 07, 2022
Reply from The Radiator Company
Everything was perfect! From the great website that allowed us to size our radiators, through the simple ordering process and to the timely delivery of the products; it was all brilliant!
Date of experience: April 12, 2024
Reply from The Radiator Company
Great products and great service!
This is my 3rd order with The Radiator Company and really happy with the Ancona column radiators. Sue in the customer service team could not have been more helpful when I realised id ordered the wrong valves and had to get them changed! Great service.
Date of experience: December 04, 2022
Reply from The Radiator Company
I needed a specific sized column radiator. The Radiator Company were able to dispatch a custom size in 48hrs. Service and enquiries over the phone, so I got the measurements exact, were excellent. Great service, great product, good price.
Date of experience: July 24, 2023
Reply from The Radiator Company
Very very good customer service ordering was very easy lots of help. Kept in touch with delivery. Delivered exactly when they said it would. Excellent company
Date of experience: October 16, 2023
Reply from The Radiator Company