Concept Car Credit Ltd Reviews

3,035  Excellent
TrustScore 5 out of 5

4.8

In the Car Dealer category

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Reviews4.8

3,035 total


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Rated 5 out of 5 stars

Amazing service

Absolutely love the service here very friendly answered any questions we asked very fast service got an amazing car same day can’t fault them one bit really recommend them

Date of experience: January 09, 2025



Rated 5 out of 5 stars

I part exchanged my old car

I part exchanged my old car which i originally bought from concept for a newer car I am extremely happy with my new car and the service I received and would recommend them to my friends

Date of experience: January 02, 2025



Rated 5 out of 5 stars

My experience was great

My experience was great , Keiron did a great job making sure l got everything sorted out , his patience and his extra mile to help me was very good . Thank you so much l will refer more people to this company due to the good customer service l received.

Date of experience: December 28, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Fetha was exceptional with his…

Fetha was exceptional with his attentiveness and attitude towards getting me the finance I needed. Great asset and help. Thanks

Date of experience: January 06, 2025


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 1 out of 5 stars

I recently had a really frustrating…

I recently had a really frustrating experience with this car company (concept car credit) that I need to share. Their customer service was terrible, the staff seemed disinterested and unhelpful. (Fetha) very dodgy and unprofessional.

The quality of the car I bought was much worse than I expected. They didn’t inform us about a mark on the car. It felt like they cared more about making the sale than ensuring their customers were happy.

Overall, I wouldn't recommend this car company to anyone. The mix of poor service and low-quality vehicles left me feeling really frustrated and regretting my choice to buy from them. Please make sure you have a look around and consider other options before making a purchase.

Also, before I left fetha - did his own review. Please can someone tell me this is professional?

Date of experience: December 10, 2024


Reply from Concept Car Credit Ltd

Hi, I am really sorry to hear about your experience. However, we are really keen to discuss this further, as customer service is paramount for our company. Please can you call us on 01204466400 or email me as soon as possible on keiron.torkington@conceptcarcredit.co.uk? Thank you and hopefully we can resolve your issues.


Rated 5 out of 5 stars

Kieron was very helpful with purchasing…

Kieron was very helpful with purchasing a car. He had lots of advice and helped me all the way through

Date of experience: January 04, 2025


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Thank you Fetha

Fetha was an absolute star and arranged everything and kept me updated at each step. The service was amazing thank you so much for easing a very stressful situation and merry Christmas

Date of experience: December 17, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Quick and easy service

Quick and easy service. Very happy with the communication and the car

Date of experience: January 04, 2025


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service! Gaz went above & beyond to get me sorted. Even sent a car to my address to collect me. Lovely car.
Will definitely use again!

Date of experience: December 14, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Just had my car delivered today very…

Just had my car delivered today very happy with car.Fetha who took use through the process was totally professional from start to finish couldn’t of help more,he even got my car delivered free of charge totally went above and beyond
Would highly recommended Concept car credit will certainly use again

Date of experience: October 31, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Dealt with Kieron from start to finish

Dealt with Kieron from start to finish, everything went smoothly, very patient with me throughout & got the car I’ve always wanted without any stress, Such great service & very helpful! Would definitely recommend!👍🏻

Date of experience: August 28, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Fetha was amazing from start to finish

Fetha was amazing from start to finish. Helped me find the perfect car very quickly. Was very welcoming when collecting the car too. Thank you!

Date of experience: December 17, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

I had a great experience with these…

I had a great experience with these guys, Kieron in particular! Was very helpful, found me the perfect car for my specific needs and wasn’t a single bit pushy! Very thankful for the help and experience. Will definitely be back next time!

Date of experience: November 08, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Brilliant support

Absolutely fantastic support and communication from Becki got it all done in one day and even got the car delivered the next day. Would highly recommend these looking at getting a car

Date of experience: November 20, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

The ease of communication throughout…

The ease of communication throughout was excellent kieron was super helpful

Date of experience: January 08, 2025


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Gaz made everything go smoothly from…

Gaz made everything go smoothly from start to finish very friendly and patient with me this is the second car we have bought of gaz and would highly recommend aswell thankyou again.

Date of experience: November 11, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Outstanding service

Concept car credit are an excellent company. My husband has just driven away from there today in his new car and was a very happy chappy. Keiran was fantastic and did everything he could to help. He was friendly, professional and approachable. He kept us informed with everything that was going on. I'd reccomend him to anyone. Thanks again Keiran. :)

Date of experience: September 26, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.


Rated 5 out of 5 stars

Keiron looked after me and went above…

Keiron looked after me and went above and beyond. I left very happy with my purchase and confident I had made the right choice. Thank you

Date of experience: December 20, 2024


Reply from Concept Car Credit Ltd

Thank you for leaving us a review. Concept Car Credit appreciates your great feedback as we strive to provide our customers with the best possible service. Did you know we offer £100 for every friend or family member who purchase a car from us, referred by you. Please ask them to quote your name on application. We hope you enjoy your new car and look forward to providing you with more great service in the future.