fotoknudsen Reviews

5,711  Great
TrustScore 4 out of 5

4.1

In the Photo Printing Service category

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Reviews4.1

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Rated 5 out of 5 stars

Love it!

Loved the process of creation as it was user friendly and detailed. The quality of the paper was great and the postage was quick. I’m super happy and can definitely recommend the photobooks!

Date of experience: November 11, 2024



Rated 5 out of 5 stars

The website in itself isn't perfectly…

The website in itself isn't perfectly optimised, and operates a bit slow, which can be slightly annoying when ordering big amounts of prints.

The finished products, on the other hand, don't disappoint at all! They arrive quite quickly after the order, in great quality, and properly packed to prevent any transport damage.

But what really makes me give a 5-star rating is the customer service. After making a quite big order (40 calendars), I was contacted via email by a fotoknudsen staff, Christoph Marten, nicely offering me to get in touch directly with him for future orders of that magnitude. Soon after, he was extremely helpful when a production mishap affected said calendars. A few weeks later, I got in touch with him again regarding a new order, and he was immediately helpful and available, even responding late in the evening. He was also very open to feedback regarding the aforementioned issues, and generally made the communication and orders extremely smooth and easy to handle.

Thanks for your help again!

Date of experience: November 01, 2024



Rated 3 out of 5 stars

Half of the photos I upload from my…

Half of the photos I upload from my phone disappeares in the process, but you don't get notified of which, and you need to do it several times. Really frustrating.
And they sent the 50 cards I ordered at the same time in 5 different cardboard pakages that was sent, and arrived at the same time. Really, really unnecessary and environmentally unconscious.

Date of experience: December 11, 2024



Rated 1 out of 5 stars

Two weeks and no action on the…

Two weeks and no action on the Christmas cards or the calendars I ordered. No reply to my email. And now it’s only four days until Christmas eve.

Date of experience: December 20, 2024


Reply from fotoknudsen

Hei Jostein,

Takk for tilbakemelding.

Vi beklager virkelig den lange ventetiden du opplevde hos oss, sammen med de nevnte julekortene. 

Vi vil sette stor pris på om du kontakter vår kundeservice direkte for ytterligere hjelp eller andre spørsmål:
 
https://service.storiogroup.com/hc/no/p/contact

Hilsen fotoknudsen


Rated 5 out of 5 stars

God kvalitet

Grei app, god kvalitet på både kort, kalendere, skumplater, lerret og aluminiumsplater. God fargegjengivelse. Rask leveranse.

Date of experience: December 27, 2023



Rated 5 out of 5 stars

Cheap, fast arrival, good quality

I have ordered from them 4 times now. Everything I’ve ordered from them has arrived fast and it all looked great aswell. I really recommend them if you want high quality items for a cheap price.

Date of experience: November 15, 2023



Rated 2 out of 5 stars

No warning that pre Christmas delivery…

No warning that pre Christmas delivery was not possible until after order confirmation.

Date of experience: December 10, 2024


Reply from fotoknudsen

Dear Knut Vegard,

Thank you for giving us feedback. We are very sorry to hear that Christmas delivery was not possible and we apologize that this was unclear during the ordering process. 

Please send us an e-mail directly, so we can take a look at the order: https://service.storiogroup.com/hc/no/p/contact

Kind regards fotoknudsen


Rated 1 out of 5 stars

Terrible service and support

Ordered multiple copies of a family portrait on the 19.11.2023 in order to have it in good time before Christmas. This was on Fotoknudsen aluminium photo plate. The photos came out awful, grainy to the point that it was hard to recognize the people in the photo. The colours are also off (like sepia) compared to their ordinary prints. Their support is close to impossible to get in touch with. Fotoknudsen’s second attempt making new prints was event worse with big white spots with undeveloped areas on the print. All this has been well documented and sent over to Fotoknudsen for a refund according to their own guidelines as stated in their FAQ, but I only get computer-generated responses back from Fotoknudsen asking for the documentation which I have already sent. Forget about contacting them by phone as you will not get through after a 30 min wait. No family portrait as gifts for this Christmas. Be wiser than me and spend your money with another company for your photos

Date of experience: November 26, 2023


Reply from fotoknudsen

Dear Jørgen,

Thank you for giving us feedback. We are very sorry to hear that you are not satisfied with your order and apologize for the delay in our response time, which was longer than our usual standard.

We hope you will consider ordering from us again.

Kind regards fotoknudsen


Rated 1 out of 5 stars

Received pictures of someone else kids

I received the order of someone else (family pictures of kids!). Meaning that my family picture were sent to someone else. They did not wanted to refund my order when I asked to cancel everything.

Date of experience: November 13, 2023


Reply from fotoknudsen

Hi Elisa,

We are very sorry to hear that you received an order with this serious error, and understand that this situation can be very upsetting. It has been reported to investigate how it could happen, and to avoid it from happening again.

- fotoknudsen