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Reviews4.1
5,711 total
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Love it!
Loved the process of creation as it was user friendly and detailed. The quality of the paper was great and the postage was quick. I’m super happy and can definitely recommend the photobooks!
Date of experience: November 11, 2024
The website in itself isn't perfectly…
The website in itself isn't perfectly optimised, and operates a bit slow, which can be slightly annoying when ordering big amounts of prints.
The finished products, on the other hand, don't disappoint at all! They arrive quite quickly after the order, in great quality, and properly packed to prevent any transport damage.
But what really makes me give a 5-star rating is the customer service. After making a quite big order (40 calendars), I was contacted via email by a fotoknudsen staff, Christoph Marten, nicely offering me to get in touch directly with him for future orders of that magnitude. Soon after, he was extremely helpful when a production mishap affected said calendars. A few weeks later, I got in touch with him again regarding a new order, and he was immediately helpful and available, even responding late in the evening. He was also very open to feedback regarding the aforementioned issues, and generally made the communication and orders extremely smooth and easy to handle.
Thanks for your help again!
Date of experience: November 01, 2024
Half of the photos I upload from my…
Half of the photos I upload from my phone disappeares in the process, but you don't get notified of which, and you need to do it several times. Really frustrating.
And they sent the 50 cards I ordered at the same time in 5 different cardboard pakages that was sent, and arrived at the same time. Really, really unnecessary and environmentally unconscious.
Date of experience: December 11, 2024
Two weeks and no action on the…
Two weeks and no action on the Christmas cards or the calendars I ordered. No reply to my email. And now it’s only four days until Christmas eve.
Date of experience: December 20, 2024
Reply from fotoknudsen
God kvalitet
Grei app, god kvalitet på både kort, kalendere, skumplater, lerret og aluminiumsplater. God fargegjengivelse. Rask leveranse.
Date of experience: December 27, 2023
Cheap, fast arrival, good quality
I have ordered from them 4 times now. Everything I’ve ordered from them has arrived fast and it all looked great aswell. I really recommend them if you want high quality items for a cheap price.
Date of experience: November 15, 2023
Fine bilder
Fine bilder! God kvalitet og rask levering! + for rabatter
Date of experience: May 01, 2024
Rask levering
Rask levering, god pris og veldig god kundebehandling.
Date of experience: July 30, 2023
No warning that pre Christmas delivery…
No warning that pre Christmas delivery was not possible until after order confirmation.
Date of experience: December 10, 2024
Reply from fotoknudsen
Terrible service and support
Ordered multiple copies of a family portrait on the 19.11.2023 in order to have it in good time before Christmas. This was on Fotoknudsen aluminium photo plate. The photos came out awful, grainy to the point that it was hard to recognize the people in the photo. The colours are also off (like sepia) compared to their ordinary prints. Their support is close to impossible to get in touch with. Fotoknudsen’s second attempt making new prints was event worse with big white spots with undeveloped areas on the print. All this has been well documented and sent over to Fotoknudsen for a refund according to their own guidelines as stated in their FAQ, but I only get computer-generated responses back from Fotoknudsen asking for the documentation which I have already sent. Forget about contacting them by phone as you will not get through after a 30 min wait. No family portrait as gifts for this Christmas. Be wiser than me and spend your money with another company for your photos
Date of experience: November 26, 2023
Reply from fotoknudsen
Glad for at barndomsbildene til sønnene…
Glad for at barndomsbildene til sønnene mine blir lagret
Date of experience: March 19, 2023
Received pictures of someone else kids
I received the order of someone else (family pictures of kids!). Meaning that my family picture were sent to someone else. They did not wanted to refund my order when I asked to cancel everything.
Date of experience: November 13, 2023
Reply from fotoknudsen
God kvalitet og rask levering
God kvalitet og rask levering, 10/10
Date of experience: February 21, 2024
God kvalitet på produktene og rask…
God kvalitet på produktene og rask levering.
Date of experience: March 16, 2023