iDenfy: identity verification solutions Reviews

24  Great
TrustScore 4 out of 5

4.2

In the Software Company category

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Reviews4.2

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Rated 1 out of 5 stars

Terrible experience trying to use this…

Terrible experience trying to use this piece of rubbish. They cost Hetzner a customer by making me upload my passport, my national ID and my drivers license and rejecting them all as invalid for no apparent reason.

If I see this shite again while signing up for a service I am out as soon as I see it.

Date of experience: February 14, 2025


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Rated 5 out of 5 stars

The setup process was straightforward...

The setup process was straightforward and well-documented. Anytime we had a question, their support team was there to provide quick answers. What stands out most about iDenfy is their user interface; our teams have had nothing but positive feedback about its ease of use when reviewing and analyzing data.

Date of experience: July 02, 2024



Rated 5 out of 5 stars

One of the best aspects of iDenfy is…

One of the best aspects of iDenfy is the ability to customize our mobile integration to fit our unique UX/UI requirements. Their tech support team has been consistently available to guide us. The entire process, from the initial setup to the final implementation, takes just a few seconds, and our customers love the quick and efficient experience. The APIs are also very easy to integrate with any backend system.

Date of experience: May 23, 2024



Rated 1 out of 5 stars

Extremely poorly system

Very poor. Using it for tunecore. I wonder why tunecore choose this company. I've used many other verification systems that work. But this is not automated. Verification pending. Could take up to
1 hour. Then 10 hours later session expires. Try again.

Date of experience: April 09, 2024



Rated 1 out of 5 stars

Disrespectful sales rep

Booked a sales call with them via their booking link, which included Saturday slots. I got multiple email follow-ups reminding me of the meeting, including 1h before the call. I join, nobody's there. I email the sales rep, and I get a response comprising only of "It seems you somehow you booked a call for weekend. Please reachedule for Monday." So it's my problem that I booked an open slot in your calendar, and there's no reason to say sorry for anything? Goes a long way in attracting customers :)

Date of experience: February 17, 2024


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Rated 5 out of 5 stars

I recently used iDenfy for ID…

I recently used iDenfy for ID verification and I couldn't be happier with the experience. The process was incredibly straightforward and user-friendly. It only took a few minutes to complete, and the instructions were really clear. What really stood out was the customer support – they were prompt and extremely helpful with my queries. It's refreshing to see such a combination of efficiency and great customer service. I highly recommend these guys.

Date of experience: February 19, 2024



Rated 5 out of 5 stars

The quick verification process provides…

The quick verification process provides a wealth of valuable data, which is incredibly useful for fraud prevention. Darius is always accessible and ready to help us resolve any issues we encounter. The pricing is reasonable and well worth the service.

Date of experience: May 11, 2024



Rated 5 out of 5 stars

I was a bit skeptical about online…

I was a bit skeptical about online identity verification, but iDenfy completely changed my point of view. The platform was incredibly easy to navigate, and the verification was done in just a few steps. I couldn't have asked for a better experience!

Date of experience: June 26, 2024



Rated 4 out of 5 stars

Really quickly registration

I tried to register for a credit card, the company instructed me to download IDenfy application and to take a picture of my identity document and my face. I was surprised my registration was done just in seconds, guys are really working fast. Nice!

Date of experience: October 18, 2019


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Rated 5 out of 5 stars

After evaluating several verification…

After evaluating several verification services, we ultimately chose iDenfy, and we've been pleased with the decision ever since. We've been using the software for nearly a year, and it has performed exceptionally well. The implementation was relatively simple, and the software itself is intuitive. Their support team is top-notch—always responsive and quick to assist. We plan to renew our subscription and continue with iDenfy for the foreseeable future.

Date of experience: May 15, 2024



Rated 5 out of 5 stars

iDenfy ID verification has exceeded our…

iDenfy ID verification has exceeded our expectations in every way. The process feels seamless and smooth, as having a human expert on the team 24/7. The AI technology behind the service is advanced, offering real-time results that are really accurate

Date of experience: June 05, 2024



Rated 5 out of 5 stars

iDenfy is a fantastic service

iDenfy is a fantastic service! The identity verification was so easy to use and the whole process took no time at all. Five stars all the way!

Date of experience: April 26, 2024



Rated 5 out of 5 stars

Reliable platform and system

I've been using iDenfy for my clients' and suppliers' AML screening as some of them are from 3rd countries.
The AML results came instantly and notifications are really convenient as I'm getting email results with new AML records!

Date of experience: September 12, 2022


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Rated 5 out of 5 stars

Our experience with iDenfy has been…

Our experience with iDenfy has been overwhelmingly positive. It has streamlined the customer verification process, making it both efficient and professional for our organization. The API was seamlessly integrated with our existing systems, and since iDenfy is a daily tool for us, we appreciated how easy the user interface was to navigate and implement. Whenever we reached out to iDenfy's customer support, they were prompt, helpful, and always found the right solution for us.

Date of experience: June 04, 2024



Rated 1 out of 5 stars

I did the verification already, I want my order now

I did the verification already, I’m Holding my Driver License and credit card but I never hear back from anyone, why are you delaying my order for so long I want it now please😭😭😭

Date of experience: August 09, 2021


Reply from iDenfy: identity verification solutions

Thank you for your review. We really appreciate your honest feedback. Please contact support@idenfy.com for further actions. Thank you, have a wonderful day.


Rated 5 out of 5 stars

We chose iDenfy to help our startup…

We chose iDenfy to help our startup integrate a KYC system, and their team was fantastic in providing technical documentation and support throughout the onboarding process. Working with their account managers allowed us to tailor a package that suited our budget for the first year of testing and development.

Date of experience: April 23, 2024



Rated 5 out of 5 stars

What I find most helpful about iDenfy…

What I find most helpful about iDenfy is the effortless client verification process. This smooth operation enables businesses to obtain accurate data, ensuring compliance with legal requirements. Understanding your clientele is the cornerstone of a secure and thriving business. Additionally, iDenfy's team is attentive to our company's specific needs, helping us customize the application to suit our business type and customer base

Date of experience: May 11, 2024


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Rated 5 out of 5 stars

iDenfy's standout feature is its…

iDenfy's standout feature is its simplicity during setup. Unlike other solutions, iDenfy's straightforward approach made the integration process seamless. As a system administrator, I found their documentation and support readily available and extremely helpful. Utilizing their remote ID verification system, we were able to reduce our operational costs and greatly improve the onboarding experience for our platform users.

Date of experience: May 21, 2024



Rated 5 out of 5 stars

Partnering with iDenfy has allowed us…

Partnering with iDenfy has allowed us to automate our verification process efficiently. The platform is user-friendly and highly functional, making our workflow much smoother. We're particularly impressed with iDenfy's backend interface—the layout is intuitive, and finding the necessary information is straightforward.

Date of experience: July 11, 2024



Rated 5 out of 5 stars

Partnering with iDenfy has allowed us…

Partnering with iDenfy has allowed us to automate our verification process efficiently. The platform is user-friendly and highly functional, making our workflow much smoother. We're particularly impressed with iDenfy's backend interface—the layout is intuitive, and finding the necessary information is straightforward.

Date of experience: May 12, 2024