Wirex Reviews

16,832  Average
TrustScore 3 out of 5

3.2

In the Cryptocurrency Service category

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Rated 5 out of 5 stars

Just joined but it's looking good so…

Just joined but it's looking good so far I've still to add funds buy crypto and order my card but it looks like a great setup so far

Date of experience: February 08, 2025


Reply from Wirex

Hello Brian!

We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.

If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

Much faster. The company seems to have streamlined…

The company seems to have streamlined and speeded up its response times. My query was responded to in minutes by team member Faustina. The reply was clear and concise and solved the issue comletely. Thank you, Faustina and the Wirex Team

Date of experience: February 04, 2025


Reply from Wirex

Hello Terence!

Thank you for taking the time to share your positive opinion about our app! Your feedback means a lot to us and motivates us to keep delivering the best app experience for you and our other customers.

If you ever need assistance or have any questions, remember that we're just a message away. Feel free to reach out to us via this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

Very easy to use bank

Very easy to use bank. Lots of options in relation to either regular banking or crypto investments

Date of experience: January 06, 2025


Reply from Wirex

Hello Tony!

We are happy to hear that you are enjoying our app!

If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

Only just started using

Only just started using. So far so good, card arrived quickly. I think adding more crypto projects for a wider selection on the platform would a good move.

Date of experience: January 26, 2025


Reply from Wirex

Hi there!

Thanks a lot for your review!

If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

This company has very innovative plans…

This company has very innovative plans to use your crypto. I am very satisfied with this company, especially with the customer service that helps me quickly and correctly every time.

Date of experience: January 30, 2025


Reply from Wirex

Hello Maria,

Thank you so much for leaving us such a wonderful review! Your words really made our day and motivate us to keep delivering the best app experience for you and our other customers.

If you ever have any more feedback or suggestions, please feel free to reach out to us via this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

Andrii do really good customer service

Andrii do really good customer service, all the time I need some help hi help me to resolve the problem, the app some time crush

Date of experience: January 31, 2025


Reply from Wirex

Hi Marco!

Thank you for taking the time to share your positive opinion about our app! Your feedback means a lot to us and motivates us to keep delivering the best app experience for you and our other customers.

If you ever need assistance or have any questions, remember that we're just a message away. Feel free to reach out to us via this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

Using Wirex for 5+ years

Using Wirex for 5+ years. Never faced with problems with money transfer. The app is good.
Recommend.

Date of experience: January 31, 2025


Reply from Wirex

Hello!

We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.

If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

It’s revolutionised the way crypto can…

It’s revolutionised the way crypto can be used. I’m now using SOL to pay for groceries LOL what a great innovation and help is just one step away.

Date of experience: December 30, 2024


Reply from Wirex

Hi there!

We are happy to hear that you are enjoying our app!

If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 1 out of 5 stars

FRAUDULENT COMPANY with no Ethics.

It’s been 16 months since my brother in law transferred 6 figures into his Wirex account, NEVER to be returned!! (Since September 2023).
Paul Matveev (founder) refuses to answer and continues to promote this fraudulent company.
How is this corrupt company able to do what they do best (steal) as one only needs to read the huge number of negative reviews.
Time to expose them on the media I think.


This is the standard BS response they post to everyone- 16 months and no response & no refund!!

I warn everyone- DO NOT touch this company (read the reviews) only ‘new’ customers are happy ‘now’ give them time and they’ll know unfortunately.

Now they answer with yet another COPY & PASTE & say they can only communicate with the owner of the account, that’s why I’m posting this, he has contacted support too many times to mention & no responses, no action taken, these thieves have still got his money.

Date of experience: February 06, 2025



Rated 3 out of 5 stars

Considering using Wirex? Think Twice.

I've been a Wirex customer for nearly three years, and while the product still works for me, there are persistent issues that never seem to improve. If you're considering Wirex, here are a few things to keep in mind:

Customer Support Decline
Three years ago, Wirex had live chat support. Agents couldn’t always resolve issues, but at least you could check on your case in real time. Now, support is email-only, and responses can take days—if they come at all.

Cashback Isn't as Rewarding as It Sounds
The Elite (entry) membership costs €30 per month and promises 4% cashback (up to 8% if you stake a big amount of WXT—which, honestly, I wouldn’t trust storing with them). But here’s the catch: the maximum cashback per transaction is capped at 500 WXT (currently worth a whopping €1.33).
So, let’s do the math:
Spend €100? You still get just 500 WXT (€1.33)—nowhere near 4%.
Spend €1,000? Guess what? Still just 500 WXT (€1.33).
Call that a “reward”? More like a bad joke.

No Compensation for Service Failures
When Wirex switched card providers, their cards were completely unusable for nearly six weeks. Despite this, they continued charging for Elite subscriptions. No cashback, no card usage, yet still full payment for a service that didn’t work. Refunds? Discounts? Formal apologies? Nothing—just vague, overly positive emails about how things would be fixed "soon."

Wirex Promotions: Moving the Goalposts Whenever They Feel Like It
In January 2025, Wirex ran a promo: "January Cashback Rewards Boost Promotion", claiming that if you buy over €500 in crypto, you’d get increased cashback in February. I met the requirement by the official deadline of January 31st, even taking screenshots of the promo to share with my partner—because, you know, I actually expected them to stick to their own rules.
But guess what? On the afternoon of the last day, Wirex quietly extended the promo until February 9th. No warning, no heads-up—just a sneaky edit, meaning that when I made purchases on February 1st, the increased cashback wasn’t applied.
Only later did I realize they had moved the finish line after the race was already over. Any announcement? Nope. A simple notification? Forget it. Just a silent, shady change that left customers who actually followed their original terms completely screwed over.
-----
Wirex may work for some, but these experiences highlight poor customer support, misleading rewards, and unreliable service. If you're thinking of joining, be aware of what you're getting into.

Date of experience: February 01, 2025


Reply from Wirex

Hello Max,

Thank you so much for being a part of our community for all these years! We truly appreciate your loyalty and trust in our services. And thank you for taking the time to share your feedback with us.

We aim to provide the best possible service, and your input is invaluable in helping us make improvements.

If you have any other suggestions or ideas, we'd love to hear them! Your satisfaction is our priority, and we want to keep exceeding your expectations. Feel free to reach out to us via this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 1 out of 5 stars

Uselt företag

Uselt företag blockerade mitt konto och pengar i över en månad usel kundservice. jag har fortfarande inte Jag har fortfarande inte fått några pengar trots att de har lovat att jag ska få dem tillbaka

Undvik dem

I want to say for English speakers too
AVOID THIS COMPANY
I deposited money to Wirex in December 2024 and since then my account is restricted. I can't withdraw back to my bank, I can't withdraw back to my card, I can't send euro, I can't send bitcoin. It is February 2025 and my money is still missing, support is least helpful I've ever seen. This is a nightmare platform to deal with.

Date of experience: December 20, 2024


Reply from Wirex

Hi Erik,

Thank you for taking the time to bring this matter to our attention. We sincerely apologize for not resolving your case sooner.

Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.

We understand that an account closure can be unexpected and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.

​To our regret, the refund process following the closure of an account is complex and time-consuming. It requires manual checks and coordination across various departments. While we cannot offer specific timeframes, please rest assured that your case won’t get overlooked. We appreciate your patience and understanding during this time. Rest assured that as soon as there's an update, we will promptly inform you via email.

For more information about account suspension, feel free to refer to Paragraph 18. Account Suspension and Termination by Wirex: https://wirexapp.com/eea/en/legal/terms-and-conditions.

Best regards,
Your Wirex Team


Rated 1 out of 5 stars

Do not use Wirex

Do not use Wirex. They have now had my account frozen for more than 4 months while they are supposedly processing ID documents. I have raised the matter months ago with their "support" team, which mainly seems to consist of automated messages sent every couple of weeks saying that they are giving the matter attention. There is no indication that any human being has ever looked into my problem.
I have approximately £750 funds locked in my Wirex account, the actual amount goes up and down daily as crypto prices fluctuate but I am neither able to trade nor withdraw any of my funds. During this period my account has had a value as high as £1000 but I was unable to touch the funds, it has since dropped by 25%, effectively meaning that the company has prevented me solidifying gains of £250 or more.
If you use Wirex they can block access to your account at any moment and there does not seem to be a thing that you can do about it. There is no physical location that you can complain to, there is no email address or telephone number that you can call. There is only an electronic ticket system, with no indication that any human ever receives a message.
Do not use Wirex.

Date of experience: February 08, 2025


Reply from Wirex

Hello Graham,

We understand how stressful it can be when your account is temporarily suspended and we apologize for not resolving the matter sooner.

As a regulated company, we occasionally have to temporarily lock accounts to carry out necessary checks and ensure that everything is in order. We know waiting can be frustrating and we're working to get the reviews done as quickly as possible. However, unfortunately, sometimes factors beyond our control can make it take longer.

If you're looking for more information about why access to your account got restricted, we have an article that explains possible reasons: https://wirexapp.com/blog/post/why-cant-i-access-my-account-0729. Also, our Terms and Conditions, particularly Paragraph 18, provide more details on account suspensions: https://wirexapp.com/eea/en/legal/terms-and-conditions.

We appreciate your patience and understanding during this time. Rest assured that as soon as there's an update, we will promptly inform you via email.

Best regards,
Your Wirex Team


Rated 1 out of 5 stars

[#6094022] Account locked

[#6094022] Account locked

Wirex restricted my account.
I bought BTC in total 0.15 and send to my wallet.
The second day my account was restricted when I wanted to buy BTC again.
Please solve my issue, I was very happy how smooth and fast everything was.

Date of experience: February 07, 2025



Rated 1 out of 5 stars

Sign Up Bonus Not resived withdraw Not…

Sign Up Bonus Not resived withdraw Not possible only 9 from 14 Dollar dont know why

Date of experience: February 09, 2025


Reply from Wirex

Hi Chris,

Thank you for taking the time to leave us a review and for bringing this matter to our attention.

Our agent has contacted you in ticket #6093956 to get more details of the issue you are facing.

Best regards,
Your Wirex Team


Rated 3 out of 5 stars

Exchange is very good in app.

Exchange is very good in app.
There is some issue on ios app or maybe all version of application I can not order more than one card and I can not change my card pin on app.
And there is no way to chat with support on app.

Date of experience: January 15, 2025


Reply from Wirex

Hello Shahin,

Thank you for taking the time to leave us a review and for bringing this matter to our attention.

We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.

We found your ticket #6075166 and one of our support agents will get back to you in the shortest possible time.

Best regards,
Your Wirex Team


Rated 1 out of 5 stars

Extremely Poor Service – Funds Blocked for 6 Weeks

I am highly disappointed with Wirex. It has been six weeks since my £2,100 has been blocked, and I have received no response from customer service. Despite multiple attempts to contact them, my issue remains unresolved. This kind of service is unacceptable, and I urge Wirex to resolve this matter immediately.

Date of experience: December 22, 2024


Reply from Wirex

Hello Shapour,

Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.

As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.

We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.

As soon as there's an update, we will promptly inform you in ticket #6059499.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

account

I have been using the service for several years and have never had a bad experience. They answered all my questions quickly and correctly.

Date of experience: January 18, 2025


Reply from Wirex

Hello,

Thank you so much for being a part of our community for all these years! We truly appreciate your loyalty and trust in our services.

If you ever need assistance or have more feedback, we're just a message away! Feel free to reach out to us via this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team


Rated 1 out of 5 stars

Just scammed me out of over 10000 don't…

Just scammed me out of over 10000 don't use i used the Wirex card to buy goods turns out the merchant lied the goods were fakes now Wirex refuses to let me open the dispute saying "I got the goods" but firstly the merchant refuses to let me return the goods secondly I never got 95% of the goods because customs obviously sly took them for being FAKES! and thirdly THEY ARE FAKES like wtf. I obviously have rights for a dispute.

DO NOT USE!

SCAMMERS DON'T USE THE WIREX CARD ITS TRASH!

Date of experience: February 05, 2025


Reply from Wirex

Hi Alfie,

Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.

Here’s an article where you can learn more about the chargeback procedure: https://wirexapp.com/help/article/step-by-step-guide-wirex-card-refunds-1320.

We found your ticket #6070478 and our responsible agent will get back to you in the shortest possible time.

Best regards,
Your Wirex Team


Rated 1 out of 5 stars

Take care of your money


Take care of your money, stay away from Wirex!
I'm still in shock after what Wirex did to me, a company I thought was serious....
24. October I got a message that my account was closed.
Then I get some questions l had to answer, which I did in a serious way. And l also asked for the reason about closing my account?
At first they said something like " because of my safety " and then " proof of a crypto wallet document " l ment l did sending the right paper together with about 10 other documents.
But the discussion stopped there, because when I tried to answer it I got the answer back that my referral number was closed...
Then they told me that they wanted to send me about the same l had invested, to my bank, but that's 4 mount ago?!? (Still no money).
And to be very exact, l invested in XRP, and of course Wirex have to pay me back with the value XRP have the payback day! Or to be 100%right, at $3(see under). The sad thing, for me personally, is that I invested in about 8300 XRP with a plan to sell when reaching $3, then I would get the money l need for a big Parkinson treatment. (The XRP value was about $3,3- some weeks ago).

If somebody is interested to see my communication with Wirex l will gladly send you! Because I still can't believe that I have done something wrong.... Best regards, Jan Arild Roed,

Date of experience: October 24, 2024


Reply from Wirex

Hi Jan Arild,

Thank you for taking the time to bring this matter to our attention. We sincerely apologize for not resolving your case sooner.

Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.

We understand that an account closure can be unexpected and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.

​To our regret, the refund process following the closure of an account is complex and time-consuming. It requires manual checks and coordination across various departments. While we cannot offer specific timeframes, please rest assured that your case won’t get overlooked.

For more information about account suspension, feel free to refer to Paragraph 18. Account Suspension and Termination by Wirex: https://wirexapp.com/eea/en/legal/terms-and-conditions.

Best regards,
Your Wirex Team


Rated 5 out of 5 stars

I received a reply in a very short…

I received a reply in a very short time, thank you

Date of experience: February 09, 2025


Reply from Wirex

Hi Nicolae!

We are happy to hear that you are enjoying our app!

If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.

Best regards,
Your Wirex Team