Thanks to Conversica we improved our sales
Rating: 9 out of 10
March 22, 2022
MT
Vetted Review
Verified User
1 year of experience
We have been able to improve our sales thanks to the help of this software because it manages to get the best leads and convert them into sales for the business. It has many functions and tools that allow you to choose exactly the clients that you consider the best for the follow-up that is done and only these prospects are the ones that our sales team works with, managing to reduce the work.
- It has chatbots with real and natural conversations, which allow us to build relationships with potential customers attracting them to our brand.
- Lead management, allows the system to only throw out the best customers and companies so that our human agents can approach them.
- Natural language processing makes customers feel that they are being served by a human, allowing a natural approach to the sale.
Cons
- Its interface is a bit confusing to understand at first and the more leads it generates, the more saturated the main screen becomes.
- To get the AI to feel completely natural there is a lot of trial and error testing to be done. This is in order to make conversations feel more natural.
- On some occasions, it has sent double and triple information from the same customer.