A process that helps companies deliver on time.

Our process is tailored to help our customers focus on the things that truly matter - delivering good products to their customers. We cut all unnecessary distractions, and focus on our specialty, building digital solutions.

Read more about our approach

New Products

Existing Products

Ongoing product development

1. Discovery

discovery-workshop

The first phase in our process is the discovery phase, this is needed for understanding what needs to be done, and what's the scope of the project.

1.a Scoping


We spend a few days with the client to understand what needs to be done, what are his goals, and pain points, what are they expecting to achieve with the digital solution and what are their constraints (time, budget, technology, scalability, etc.).

The purpose of this is to collect all the required information for assessing the feasibility of the solution. Team members from all layers of product development are present (product, design, development).

Outcome

Product Specifications

Constraints

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1.b Solution Overview


Once the scoping is completed, we process the information and build a solution overview document.

discovery-workshop2

People involved

Product Manager

UX/UI Designer

Software Architect

Outcome

Solution overview document

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2. Commercial

discovery-workshop

Based on the solution overview document and the client's goals, we split the workload into statements of work. A statement of work contains features that can be implemented and have to be delivered in a 4 to 6 weeks cycle.

This creates flexibility for our clients, they can decide what features should be delivered first, but gives us enough stability and autonomy to schedule the work as we see fit, without any changes to the scope for the next 4 to 6 weeks cycle.

In this way, the client gets what he wants, in a short time, without having to be hands-on and involved on a day-to-day basis in the project.

Outcome

Contract & Statements of Work

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3. Implementation

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We split the entire work into features, and each feature will be assigned to a team. Depending on the feature, a team can have 2 or 3 members, and teams can have one or more features to deliver during a statement of work.

Design

In the case of new products, we start with a short design phase where the general look and feel of the product's core is designed.

Prototypes are also built to test the approach with real users and collect feedback. This is an iterative process that incorporates feedback from stakeholders and the end users until the right approach is found.

After this step, design and development happen in parallel.

Outcome

UX / UI designs for the core functionality

Prototype

Development

A team can have one or more assigned features they need to complete. Since our teams contain all the required layers for implementing the feature, they can decide and sync internally, what the best approach to implement it, and how to schedule them. In cases where input is needed from the client (design validation for instance), this is brought up with the project manager who's responsible for the product and solved with the client's team.

Outcome

Feature implementation (code, documentation & testing)

Testing plan

Product (web / mobile / backend) functionality

Read more about our approach

Client validation

Once the work for a SoW is finished, our team will do a showcase to demonstrate what was implemented and how it functions.

If needed, the client can provide feedback and request changes. Once the work has been validated, the SoW is signed off and the next SoW begins, until the project is completed.

Outcome

SoW Sign Off

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4. Support & Maintenance

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Once all the features in the SoW are delivered, a new SoW is required for any new features or changes. When the client requests any changes, or new functionality, just like in the case of a new product, we start with the discovery phase, build a solution overview, handle the commercial sides, and deliver it.

In terms of bugs, anything that was introduced by our team, or if the app does not function properly, according to the specs, we're fixing it, free of charge, up to 1 year after the product was released.

Anything that happened due to some 3rd party changes, libraries, or service updates is considered a change request / new feature, and it is not included in the free bug fixes.

Outcome

New functionalities

Improvements to the product

discovery-workshop

New Products

Existing Products

Ongoing Products

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