Impact Specialist Finance Reviews 392

TrustScore 5 out of 5

4.9

Mortgage Broker


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Rated 5 out of 5 stars

The service from the Impact team especially Kelly Gibson has been invaluable! Her upfront, efficient, knowledgable experience and friendly professional nature has made my challenging mortgage journey, possible! A massive Thank You for all of your hard work and personal but professional service each step of the way.

Rated 5 out of 5 stars

Great service our remortgage was quite complicated but they got us a mortgage offer good communication
would highly recommend them.

Rated 5 out of 5 stars

Impact got me quickly through the application process as I had tried other brokers without success so time was running out. They took all my details and matched me with a lender most suited to my needs. Communications were great as I was very stressed but they kept me up to date with progress. They seemed as happy as I was when we got word that the lender had agreed to help! I would highly recommend them if you have particular circumstances which have prevented you from receiving lending elsewhere.

Rated 5 out of 5 stars

Just the most helpful and communicative people that we have dealt with throughout the whole process of buying a house. Honestly can’t recommend them enough. Roz, Kevin and Catherine all worked extremely hard and my emails were answered almost immediately every time. Really put my mind at rest and made everything so much easier. The brokers fees were minimal compared to other specialist broker services that we had got quotes from, and we would definitely use again if needed. Feel like they’ve made our dream of buying a house come true, when we never really thought it was possible!


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  1. Mortgage Broker

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Rated 5 out of 5 stars
Verified

Excellent service

The service from the Impact team especially Kelly Gibson has been invaluable! Her upfront, efficient, knowledgable experience and friendly professional nature has made my challenging mortgage journey, possible! A massive Thank You for all of your hard work and personal but professional service each step of the way.

Date of experience: January 15, 2025

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Reply from Impact Specialist Finance

Thank you so much for your wonderful review! We’re thrilled to hear that Kelly and the team at Impact were able to support you through your mortgage journey.

Rated 5 out of 5 stars

Remortgage

Great service our remortgage was quite complicated but they got us a mortgage offer good communication
would highly recommend them.

Date of experience: July 12, 2024

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Reply from Impact Specialist Finance

Thank you for your kind review! We’re so pleased to hear that we could assist you with your remortgage, especially with its complexities. At Impact, we pride ourselves on providing clear communication and tailored solutions, so it’s wonderful to know you had a positive experience.

Rated 5 out of 5 stars

Impact got me quickly through the…

Impact got me quickly through the application process as I had tried other brokers without success so time was running out. They took all my details and matched me with a lender most suited to my needs. Communications were great as I was very stressed but they kept me up to date with progress. They seemed as happy as I was when we got word that the lender had agreed to help! I would highly recommend them if you have particular circumstances which have prevented you from receiving lending elsewhere.

Date of experience: December 20, 2024

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Reply from Impact Specialist Finance

Thank you for your wonderful feedback! We’re delighted to have helped you find the right lender and guided you through the process. Your recommendation truly means the world to us - thank you!

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, communication etc.
Having spent months going through failed applications due to our property being near commercial property we contacted impact for advice. We were sorted in 3 weeks.
Couldn’t recommend Kelly and Kevin enough!

Date of experience: November 28, 2024

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Reply from Impact Specialist Finance

Thank you so much for your kind words! We're thrilled to hear that we could help you navigate the challenges with your property and secure the right solution. It's great to know that Kelly and Kevin made such a positive impact. Your recommendation means a lot to us!

Rated 5 out of 5 stars
Verified

FIRST TIME BUYER

Kevin was a great help, he done everything possible for me. The only issue i had was at the start when i wasn't informed that i needed the Mortgage companies solicitors, which meant i wasted money for a different solicitors apart than that, Kevin was brilliant

Date of experience: October 30, 2024

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Reply from Impact Specialist Finance

Thank you so much for your feedback! We're delighted to hear that Kevin was able to support you throughout the process and that you found his assistance valuable.

Rated 5 out of 5 stars
Verified

A highly effective and well organised team.

A highly effective and well organised team, who inspire confidence in their abilities.

Date of experience: November 01, 2024

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Reply from Impact Specialist Finance

Thank you for your kind review! We're thrilled to hear that our team's organisation and dedication made a positive impact. Your confidence in us means a lot, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service

Date of experience: October 17, 2024

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Reply from Impact Specialist Finance

Thank you for your 5-star review! We're delighted to hear you received excellent service. Your feedback means a lot to us, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

The most helpful, attentive and professional people we’ve dealt with…

Just the most helpful and communicative people that we have dealt with throughout the whole process of buying a house. Honestly can’t recommend them enough. Roz, Kevin and Catherine all worked extremely hard and my emails were answered almost immediately every time. Really put my mind at rest and made everything so much easier. The brokers fees were minimal compared to other specialist broker services that we had got quotes from, and we would definitely use again if needed. Feel like they’ve made our dream of buying a house come true, when we never really thought it was possible!

Date of experience: September 20, 2024

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Reply from Impact Specialist Finance

Thank you so much for your amazing testimonial! We are truly grateful for your kind words and are thrilled to hear about your positive experience with Roz, Kevin, and Catherine. It means a lot to know that our team could provide the support and communication you needed throughout the house-buying process.

Rated 5 out of 5 stars

Great Packager for those tricky cases

Great Packager for those tricky cases - thank you for your help.

Date of experience: September 17, 2024

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Reply from Impact Specialist Finance

Thank you for your feedback! We're glad we could assist with your tricky case and appreciate your trust in us!

Rated 5 out of 5 stars

Friendly yet professional service

Kelly was brilliant from our first interaction, instilling a sense of trust. She fully understood our position, gave great advice and directed us to the most suitable mortgage product. Once our case moved to Kevin, he was equally brilliant.

Date of experience: September 12, 2024

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Reply from Impact Specialist Finance

Thank you so much for your kind words! We're thrilled to hear that both Kelly and Kevin provided you with excellent service and guided you through the process smoothly. Your trust means the world to us!

Rated 5 out of 5 stars
Verified

Simon has been great with helping me…

Simon has been great with helping me with bit of paperwork and phone calls

Date of experience: May 30, 2024

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Reply from Impact Specialist Finance

Thank you for your kind words. We appreciate your feedback and are glad to have been of help. We are here to assist and look forward to continuing to support you in the future!

Rated 5 out of 5 stars
Verified

Our experience has been fantastic…

Our experience has been fantastic throughout. Simon and Kevin have been very helpful and friendly and we would definitely use impact again and recommend them to others.

Date of experience: May 20, 2024

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Reply from Impact Specialist Finance

Thank you for your feedback! We're thrilled to hear that your experience with us has been fantastic. Simon and Kevin are indeed valuable members of our team, and we're glad they were able to provide you with the helpful and friendly service we strive for. We look forward to working with you again in the future and appreciate your recommendation to others.

Rated 5 out of 5 stars

Great speedy service

Great speedy service, from 1st contact to a physical offer all in 14 days - amazing service !

Date of experience: May 09, 2024

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Reply from Impact Specialist Finance

Thank you for your feedback! We're thrilled to hear about your positive experience with our speedy service from initial contact to receiving your offer in just 14 days. Your satisfaction is our top priority!

Rated 5 out of 5 stars
Verified

Brilliant service

Brilliant service , Simon gave us excellent advice and was quick to respond to our questions , highly recommend Impact !

Date of experience: April 24, 2024

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Reply from Impact Specialist Finance

Thank you for your kind words! We're thrilled to hear about your positive experience with Simon and our team here at Impact.

Rated 5 out of 5 stars
Verified

excellent communication

excellent communication. Fast reliable response

Date of experience: March 28, 2024

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Reply from Impact Specialist Finance

Thank you so much for your glowing review! We're thrilled to hear that you found our communication excellent and our responses fast and reliable.

Rated 5 out of 5 stars
Verified

Definitely recommend impact!

After feeling disheartened with being refused by other mortgage lenders we gave impact a go. Kelly was really helpful and wouldn't stop until she could get us a mortgage. We are so very grateful to her. And Kevin was good at communicating with what stages we were up to. Definitely highly recommend.

Date of experience: March 07, 2024

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Reply from Impact Specialist Finance

We're thrilled we could assist you after your previous setbacks with other lenders. Kelly's dedication and persistence paid off, and we're glad Kevin kept you informed throughout the process. Thank you for your recommendation, and we're grateful for the opportunity to help you secure your mortgage!

Rated 5 out of 5 stars
Verified

Professional Company!

Impact dealt with my case in a professional manner and was always able to answer all my queries. I would not hesitate to use them again should the occasion arise.

Date of experience: February 20, 2024

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Reply from Impact Specialist Finance

Thank you for your kind words! We're thrilled to hear that Impact provided you with professional service and addressed all your queries. We look forward to assisting you again in the future.

Rated 5 out of 5 stars
Verified

Good product choice and great support

After discussion and advice from Simon we got the right product for our remortgage, and once our decision was made Simon, Kevin and Catherine at ISF acted promptly to process the application through to completion.
Thank you!

Date of experience: February 22, 2024

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Reply from Impact Specialist Finance

Thank you for choosing Impact Specialist Finance. We appreciate your trust and are thrilled that Simon, Kevin, and Catherine ensured a smooth remortgage process.

Rated 5 out of 5 stars
Verified

Thank you for all your help and support

Thank you for all your help and support during a difficult process.
We are grateful for your research finding us a good option moving forward and seeing the process through to completion
Kind wishes to all involved in the stages of this process.

Date of experience: February 22, 2024

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Reply from Impact Specialist Finance

Thank you for your feedback! We're delighted we could assist you with your mortgage. Your kind wishes are greatly appreciated, and we're here for any future mortgage assistance you may need.

Rated 5 out of 5 stars
Verified

Happy with the service

I would like to thank Kelly and Kevin for going out their way to secure a remortgage loan for me. They are very efficient, always communicate promptly to me when any issues arise. Thanks for delivering a great result!

Date of experience: January 22, 2024

Impact Specialist Finance logo

Reply from Impact Specialist Finance

We're delighted to hear that you had a positive experience with Kelly and Kevin. It was our pleasure to assist you in securing a remortgage loan, and we appreciate your kind words about our efficiency and communication. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!

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