All my transaction have been very positive.
NDAX, is very responsive and one of the best exchanges in Canada. They are innovative and always ready to hear from their customers about coin additions and how to make their platform even better for users.
That adds up to a growing company that is always ready to implement change that will take them into a solid crypto environment.
They are a shinning example that other companies could learn from.
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Been with NDAX for more than a year now. Very satisfied with everything, especially customer support, transfers, deposits and withdrawals.
I really compare the commission costs vs Coinbase and Coinbase is much better. BUT the worst of all is that once you create your account it does not allow you to delete it, I tried many times as specified by support and it does not allow you to close your account. Now I am worried about all my personal information on that platform.
Ndax has been the best exchange I have tried in Canada. Other I tried like NC and BB, I have to run away fast but am enjoying NDAX and no issues
Company details
Information provided by various external sources
National Digital Asset Exchange cryptocurrency can be overwhelming. Simplify it with NDAX, a platform that works!
Contact info
Canada
- ndax.io
Been with NDAX for more than a year…
Been with NDAX for more than a year now. Very satisfied with everything, especially customer support, transfers, deposits and withdrawals.
Date of experience: February 22, 2025
An excellent Canadian crypto exchange
All my transaction have been very positive.
NDAX, is very responsive and one of the best exchanges in Canada. They are innovative and always ready to hear from their customers about coin additions and how to make their platform even better for users.
That adds up to a growing company that is always ready to implement change that will take them into a solid crypto environment.
They are a shinning example that other companies could learn from.
Date of experience: February 21, 2025
Ndax has been the best exchange I have…
Ndax has been the best exchange I have tried in Canada. Other I tried like NC and BB, I have to run away fast but am enjoying NDAX and no issues
Date of experience: February 19, 2025
I really compare the commission costs…
I really compare the commission costs vs Coinbase and Coinbase is much better. BUT the worst of all is that once you create your account it does not allow you to delete it, I tried many times as specified by support and it does not allow you to close your account. Now I am worried about all my personal information on that platform.
Date of experience: February 16, 2025
Cannot close my account
The posted fees are lower than what I have used so I decided to open an account. Before I transfer money into my account, I read those reviews and decided not to use it because so many low score review. Today I decided to close my account but could not. After input the 2FA code, the website just does not response, the function is not working. Tried 3 different browsers on 2 computers, none worked. Reasonably doubt about the credibility of the exchange if you could not easily close your account, can you trust it? Yes, I did get a ticket. Don't bother, luckily I did not deposit money.
Date of experience: February 10, 2025
I've been using NDAX since 2020
I've been using NDAX since 2020. I've always been impressed by the exchange. It's easy, efficient, and always supportive.
Date of experience: February 09, 2025
I have used NDAX for over 5 years now
I have used NDAX for over 5 years now. I feel very safe and comfortable with them. My career was in Investment Management and I appreciate their Due Diligence, the steps they take in make sure that I am a credible person.
Their Customer Service is fast and efficient. I needed help on one transaction and they were prompt and efficient in responding to my request for assistance.
I would rate them 10 out of 10.
Date of experience: February 07, 2025
My Review in a whole nut shell written…
My Review in a whole nut shell written to a Rep at NDAX.io and I’d like to share it as an all around true meaning of my experience when I see this Brand. hopefully it helps anyone in anyway with this unorthodox way of reviewing I guess! But it doesn’t get more truthful then what I wrote to Ethan so I copy pasted.
Thanks for reading my thoughts and insights
———————————————————-
Well Ethan, if I can ever be part of a initial round for the chance NDAX decides to join the likes of WonderFI and BIGG Digital Assets (Netcoins Brand) and decide to publicly IPO the company I would invest as much as I can to bet long term with you guys. As a early investor, turned trader from lack of choices I held netcoins and I could never stand to look at the app for 3 seconds without sheer awe and sadness on how turned off one could possibly ever be when using crypto exchanges, I mean there struggles was seen from day 1 here I was owning stock in a crypto exchange I never once deposited or traded in, how could Canada at that point be so crappy it’s come to such contradictory investing options. Netcoins launched there impossible to recognize app as it was anything opposite of relating to any crypto platform, he’ll if you blindly used the site… you would be thinking home insurance quotes, tenant insurance etc.. where the heck did I type the url wrong again? But crypto platform? Omg NO. I still stuck to the url was mistaken by me..
They did have a Hail Mary I think anyway launching an even more terrible debit prepaid Mastercard. Using a crypto.com visa myself for years, as it’s lovely I must admit. I would compare there card program a 1 to a 5 star it was just that bad. I asked myself these guys must have a hateful attitude for crypto! As for the other guys there doing great if great means when crypto goes up, your stock also manages to follow as a sign of correlation in the right direction, then a modest current market cap near 200million with 150 million jump with the recent crypto bull run, that it took wonderfi’s product line to all be running for there system to work and get there forcing nature to give awareness using that line attracting quantity being the positioning that’s leading to there national success. Now NDAX.io it is the product line. That’s it.
Anyhow, I ask myself where is NDAX.io IPO it deserves, using any extra cash you get will be used without waste I’ve thought about NDAX.io publicly since 2019. And 6 years later Idk it’s never too early if too late is the only alternative! I believe in the best possible platform for Canadian crypto as the focus via a public offering route is a must attraction.
Not quantity of mediocracy which floods the App Store today. You’ll be steadily in popular culture positioned as the most user-oriented enjoying experience in the competition circle. It’s never too to early in this circle especially to Make yourself public is a beneficial altering all kinds of angles and I’m sure you know already.
Sorry for the long read, and bad editing ha-ha . but I’ll for sure leave a stunning deserving review. As I’m not a poser by any means. When I say the best I knew it from an instant, you just know with things like that. And I love being a loyal user.
Date of experience: February 01, 2025
I have been trying for 2 weeks to…
I have been trying for 2 weeks to withdraw canadian dollars back to my bank account from ndax and no matter how many times i try ndax account wont send my money out i have changed bank accounts to see if that was the problem and same thing happens i hit withdraw but the yellow withdraw button goes in circles but never sends. I messaged support i only get a generic message of how to withdraw.I have asked support to call me and nothing. Its almost as if my account is blocked I need help i will want to cash in my btc at some point but would like to know why i cant send canadian dollars out of ndax
Date of experience: January 27, 2025
I want to say to anyone who has had…
I want to say to anyone who has had trouble with NDAX to make sure you have all your settings in order and have a bank account linked to your NDAX account with auto deposit. I have used my account to learn about trading cryptocurrency and have had nothing but positive results. At first I opened this account from advice from a broker to receive funds. long story short i had bad experiences with a couple of so called brokerage companies and got scammed. but I had to keep trying to learn about the market and trading as I am not a person who quit's. so after that i started logging into NDAX and studying the platform to gain knowledge. Finally I decided to go ahead and deposit $50.00 CAD. It was on my account balance in 15 minutes, then I started buying crypto and keeping an eye on it. then I just sold some to change to CAD and when I withdrew it went back to my bank account in 15 minutes as well via E transfer. after that I felt more safe and since then have done many more transaction's to learn about how it worked Etc. cryptocurrency can be a very volitile market so do your research and learn as much as possible about it. There is a lot to know about trading and people who are brokers know more than anyone who is new to it. So be patient and always keep learning because there is a ton of knowledge to learn all about it. And as far as support goes I have reached out twice to NDAX and have gotten a resolution to my issue both times. So make sure to give it time to learn about the site before thinking negative of it. I can honestly say that it is one of only a few platforms i trust, but it took me time to learn what it is all about also. so be patient and don't quit. good luck people and god bless....
Date of experience: January 30, 2025
Poor communication
Poor communication. Might be a good place to deal with but…..if you can not support your customer in a proper amount of time, you have to wonder how good/bad they are overall??🤷♂️
Date of experience: January 22, 2025
Great satisfaction
Reliable and safe I will always trust on that excellent service
Date of experience: January 22, 2025
Terrible customer service
Withdrawl originated ,cant get them to send a confimation e mail tried for several days lost money now as exchange rate has shifted no answer on their chat ,emails or telephone lines
Date of experience: January 16, 2025
Just a queston does weath wise police…
Just a queston does weath wise police crypto ie scam recovery. They seem to know my ndax transactions?
Date of experience: January 15, 2025
Ethan was quick to respond and he had…
Ethan was quick to respond and he had all the answers to my questions.
Date of experience: January 13, 2025
This has the appearance of a complete…
This has the appearance of a complete business failure. I have emails from NDAX with verification more than a month ago of money transfer to my own account in their trust.
Now more than a month after the wire transfer, after multiple emails from four differing NDAX agents that suggest the funds are in my account I still do not have the funds. When I read all of the same complaints about NDAX it suggests that not all is well. I just want my money back as I do not trust this company at all.
I will be suing the agents involved as well NDAX very quickly. We shall see if this ballon has any air in it.
Date of experience: December 14, 2024
Utter lack of customer support
I submitted a token recovery request to NDAX over a month ago, yet the matter remains unresolved. NDAX Support has requested the same information repeatedly, which I have provided patiently each time. Despite this, the timeline NDAX offered has been missed on every occasion, with no meaningful updates—only vague references to pending update request made to the operations team.
When I raised concerns about the lack of communication, Emma from the Support team attempted to claim they had proactively reached out to me, which is untrue. When I asked for specific details about when these attempts were made, they went silent.
A month after my official request, my token remains unrecovered, and I am left without any substantive updates. This complete failure in customer support raises serious concerns about NDAX's suitability to remain a registered investment dealer, and the CSA or any other regulator should monitor how the NDAX support team and the operations team are being managed.
Anyone experiencing horrible service from NDAX should file a complaint to the Canadian Investment Regulatory Organizations on CIRO's website.
Date of experience: January 03, 2025
Cannot Withdraw $10 USDC
Cannot Withdraw $10 USDC
I have tried 6 times now, since Dec 21st, 2024 (today is Jan 3, 2025) to withdraw $10USDC from my account.
I put in the withdrawal request, they ask for 2FA (which I give them), and then they send an email for a double confirmation.
However, in the 6 different emails they sent me, there is no "Confirm Withdrawal" button embedded in the email AND there is no URL web link that I can copy and paste into my browser to confirm the withdrawal request either.
I have called them on the (833) 727-6329 customer service # around 30 times over several days, during business hours, and I get a busy every single time.
I have used the online chat (only available outside of your personal portal) and over about 10 different emails, they have not offered any viable solution.
I have opened tickets inside ndax.io in my web portal but they have not provided any solution.
I have lost a lot of money because the $10 initial transfer was only a test to make sure I got the correct crypto address before I sent the rest of the funds.
I am extremely frustrated and have wasted hours and hours sending them screen shots, contacting them, etc.
There customer service is extremely poor, if I was being kind.
I have no idea what to do now because my 1000s are now locked in their system. Even though I have my web password and my Google 2FA, that doesn't seem to be good enough for them to process the $10 withdrawal.
Very frustrated and quite upset,
D
Date of experience: December 21, 2024
I received a call for verification
I received a call for verification, it was quick and to the point.
Date of experience: December 30, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.