I find it very helpful to have the superior customer support that I have received from Nitrisense. I have had questions about when my next D7 devices would show up and how to implement the use of the devices. Nutrisense was immediate in answerring my questons. Jennifer Rivera was very friendly and answered my quesstions in a timely manner. Knowing how food, stress and sleep effect my blood glucose on an hourly basis is very informative.
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Customer service walked me
Through a multi step process with clear instructions to solve my problem. They answered follow up questions quickly.
Overall, I’ve been enjoying the app and learning about what foods and activities spike my blood sugar and what keeps them consistent
I especially loved with my nutritionist Taylor.
She was trustworthy, bright, accessible, knowledgeable, and very supportive.
As a trainer and nutritionist, she combines a powerful combination in clearly analyzing my results and explaining glucose related to the app and strategic ways to keep my results consistent.
I’m looking forward to continuing with Nutrisense and Taylor.
Fantastic support, the app and tech brought me to them, their exceptional customer service is keeping me for a long time. Keerthy was not only knowledgeable , but extremely helpful.
Company details
About Nutrisense
Written by the company
At Nutrisense, we’re on a mission to help our members discover and reach their health potential through powerful data, actionable insights, and accountability.
You’ll leverage the Nutrisense app to track your daily activity to see how food, sleep, exercise and stress impact your glucose. Real-time data from your continuous glucose monitor (CGM) give you a view of your blood glucose trends. Finally, your partner in this journey, your dietitian, will provide you with personalized, data-driven insights and guidance to help you build sustainable and healthy habits.
Our values
Personalization
We support the personal and varied needs of our members, acknowledging that each and every health journey is unique.
Discovery
We help our members arrive at ‘aha’ moments of discovery through a balance of data-driven insights and professional expertise.
Insight
We help our members understand complex health & wellness topics and translate their data into actionable insights.
Community
We strive to make every member's story a success story and value the feedback we receive from our members.
Empowerment
We give our members tools and information to identify red flags, adopt new habits and improve their lives.
Want to learn more? Take our onboarding quiz today to see which plan is the most appropriate for you.
Contact info
United States
- nutrisense.io
I find it very helpful to have the quick response to questions…
I find it very helpful to have the superior customer support that I have received from Nitrisense. I have had questions about when my next D7 devices would show up and how to implement the use of the devices. Nutrisense was immediate in answerring my questons. Jennifer Rivera was very friendly and answered my quesstions in a timely manner. Knowing how food, stress and sleep effect my blood glucose on an hourly basis is very informative.
Date of experience: February 19, 2025
Fantastic support
Fantastic support, the app and tech brought me to them, their exceptional customer service is keeping me for a long time. Keerthy was not only knowledgeable , but extremely helpful.
Date of experience: February 18, 2025
Love The app overall and my nutritionist!and Taylor
Overall, I’ve been enjoying the app and learning about what foods and activities spike my blood sugar and what keeps them consistent
I especially loved with my nutritionist Taylor.
She was trustworthy, bright, accessible, knowledgeable, and very supportive.
As a trainer and nutritionist, she combines a powerful combination in clearly analyzing my results and explaining glucose related to the app and strategic ways to keep my results consistent.
I’m looking forward to continuing with Nutrisense and Taylor.
Date of experience: February 16, 2025
Clear instructions
Customer service walked me
Through a multi step process with clear instructions to solve my problem. They answered follow up questions quickly.
Date of experience: February 12, 2025
Not worth it
It's way too expensive with lots of bells and whistles that no one actually needs. Can't get out of the contract. Nightmare
Date of experience: February 17, 2025
Please do not purchase unless you are…
Please do not purchase unless you are ready to pay the price of the continuous glucose monitor AND pay separately for a nutrition coach. The nutrition coaches are NOT part of the plan. They are an additional hidden cost.
Date of experience: February 13, 2025
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Reply from Nutrisense
Customer service was very responsive…
Customer service was very responsive and helped to resolve any and all concerns.
Date of experience: February 12, 2025
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Reply from Nutrisense
Excellent customer service
Excellent customer service; prompt and super helpful
Date of experience: February 11, 2025
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Reply from Nutrisense
Overall it’s been a good experience…
Overall it’s been a good experience with Nutrisense. The product itself works well as advertised and it’s been super helpful for me to learn about my body and metabolism.
I had an issue with billing which was super frustrating because once a CGM is shipped it can’t be returned even if it isn’t opened and even if it wasn’t requested.
However customer service was really helpful and tried their best to give other options including a partial refund. In the end, it worked out even though it was more money than I planned on spending.
It was a glitch in the system so I imagine this doesn’t happen often ands I was still able to use all of the devices so it was worth it.
Date of experience: February 10, 2025
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Reply from Nutrisense
scam
So, you pay like $250 per month for ZERO support. It takes about 2 weeks to receive the sensor once you are billed for it. So if you are billed on Feb 12th, they send out the replacement sensors ON that date so by the time you receive them the month is half way through and you've been paying but haven't been able to use the app. There is no number to reach anyone and you go in circles with the chat people and the people on email. For $250 per month they could at least respond in a timely manner.
Date of experience: February 10, 2025
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Reply from Nutrisense
Renee was very helping in getting my…
Renee was very helping in getting my insurance question resolved. It took awhile, but she stuck with it and kept me updated along the way!
Date of experience: February 07, 2025
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Reply from Nutrisense
Thank you for your services
I've been going through this company for a couple years now and you have always delivered. Thank-you for all you do and your help
Date of experience: February 06, 2025
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Reply from Nutrisense
Quick response
Quick response. Helped me do what I needed. Gave detailed instructions.
Date of experience: February 05, 2025
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Reply from Nutrisense
Renee was very helpful is answering my…
Renee was very helpful is answering my questions and taking care of the issue for me.
Date of experience: February 05, 2025
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Reply from Nutrisense
I am really impressed with this!
I’m really impressed with this program so far. They’re attentive when there is any kind of tech issue (has only happened once) and quick to resolve. The nutrition program is also fantastic and I love the insights the app offers.
Date of experience: January 30, 2025
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Reply from Nutrisense
Support knocks it out of the ballpark again....
Had an issue with trying to resubscribe back up to a CGM subscription, reached out the customer support and we were able to work through many of the issues if not all of them and above and beyond. Keerthy from support did a stellar job at making sure my concerns were addressed. Above and beyond for sure! ☺️
Date of experience: February 04, 2025
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Reply from Nutrisense
I love that it’s personalized to me and…
I love that it’s personalized to me and my life and schedule.
Date of experience: January 28, 2025
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Reply from Nutrisense
Customer service has been great
Customer service has been great. Every time I have had questions or a problem with my sensor they have gotten back to me and taken care of things quickly.
Date of experience: January 30, 2025
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Reply from Nutrisense
Do not use this service if you expect…
Do not use this service if you expect good customer service. CGM delivery is impossible if you switch from one to the other. I missed 7 days of monitoring due to their error and they gave me $25. The Dexcom readings were inconsistent. I placed an order to switch back to the Libre monitors and they acknowledged receipt of change but sent me Dexcom again. The app is okay. Nutritionist support has been good. It’s pricey and they need serious customer service support overall
Date of experience: January 29, 2025
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Reply from Nutrisense
Excellent service after a few technical startup problems
When I first signed up the Libre 3 monitors were backordered nationwide so my first delivery was delayed by almost a month. There were also some issues with completion of my health history to qualify for shipment but the customer service was excellent and responsive to these issues putting my account on pause until my first shipment went out. They even issued a credit on my account for the problem of not having the monitors in stock. To solve the issue of completion of the health history required interaction with customer service again and I received excellent customer service advice which required uninstalling and reinstalling the app. I also had trouble following a video for application of my monitor which was for an older version that required assembly and arming. While inspecting my newer ready to apply device I inadvertently activated the application sleeve, exposing the monitor. I thought I could apply it manually, which I did by squeezing it into place. It activated but I never got readings so I contacted customer support again and explained what happened and they helped me troubleshoot it to ultimately find it was “misapplied”. So I applied the 2nd monitor that was shipped and it has worked like a charm. After a week of wearing it and eating my normal diet I have learned a few things about changing the timing of what I eat to see improvements in avoiding glucose spikes and spending more time in the “Green zone” without actually changing what I eat, as well as improving my daily score. They also sent me a replacement very quickly for the one I had misapplied. So after a few missteps early on with the help of great customer service I am very pleased with how it’s working.
Date of experience: January 07, 2025
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Reply from Nutrisense
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