Birdie

Birdie

Desarrollo de software

Palo Alto, California 7525 seguidores

Bridging the gap between CX and Product to turn customer feedback into growth.

Sobre nosotros

Birdie enables companies to turn customer feedback into decisions that drive growth, making the voice of the customer central to their strategy. Our Feedback Analytics platform bridges the gap between Product and Customer Experience, providing a robust Voice-of-the-Customer program that translates the voice of the customer into insights on the key drivers of churn and detraction, helping companies prioritize high-impact actions and make growth-driven decisions. Join us in transforming customer feedback into strategic decisions that fuel growth and efficiency.

Sitio web
https://birdie.ai/
Sector
Desarrollo de software
Tamaño de la empresa
De 11 a 50 empleados
Sede
Palo Alto, California
Tipo
De financiación privada
Fundación
2019
Especialidades
Feedback Analytics, Voice of Customer, NLP, Customer Experience y Product Operations

Productos

Ubicaciones

Empleados en Birdie

Actualizaciones

  • Great opportunity for Customer Experience - CX teams to learn and share. #CX

    Ver la página de empresa de Birdie, gráfico

    7525 seguidores

    𝗕𝗶𝗿𝗱𝗶𝗲'𝘀 𝗖𝗫 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 - 𝗠𝗼𝘃𝗶𝗻𝗴 𝗖𝗫 𝗳𝗿𝗼𝗺 𝗖𝗼𝘀𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝘁𝗼 𝗣𝗿𝗼𝗳𝗶𝘁 𝗘𝗻𝗴𝗶𝗻𝗲 An Accenture report estimates companies that treat CX as a value center rather than a cost center see 3.5X more revenue growth - while spending just 0.5% more on CX operations than their peers. This isn't just another statistic. As a CX intelligence platform, we've seen firsthand how the right approach transforms support teams from cost centers into growth engines. That's why we're thrilled to host two CX powerhouses who've actually done it: Join us for an exclusive masterclass with Camila Ferreira 🇧🇷🇨🇴🇨🇱🇮🇪🇲🇽🇺🇸 (the force behind UberEat's global CX transformation) and Jen Burton (Zendesk's Strategic CX Advisor for startups) as they unpack: "𝙁𝙧𝙤𝙢 𝘾𝙤𝙨𝙩 𝘾𝙚𝙣𝙩𝙚𝙧 𝙩𝙤 𝙋𝙧𝙤𝙛𝙞𝙩 𝙀𝙣𝙜𝙞𝙣𝙚: 𝘼 𝘾𝙓 𝙇𝙚𝙖𝙙𝙚𝙧'𝙨 𝘽𝙡𝙪𝙚𝙥𝙧𝙞𝙣𝙩" 𝗙𝗲𝗯 𝟭𝟴𝘁𝗵, 𝟭𝗣𝗠 𝗘𝗗𝗧 | 𝟭𝟬𝗔𝗠 𝗣𝗗𝗧 Get to learn from real stories and proven strategies, and be part of an interactive session to help you replicate their success in your organization. Want to see how they did it? Save your spot via the link in the comment. #CX #Growth #CustomerSuccess #CXMasterclass #BirdieAI P.S. Bring your toughest CX challenges - Cami and Jen love a good problem-solving session!

    • https://lp.birdie.ai/masterclass-cx-cost-center-to-profit-engine
  • Ver la página de empresa de Birdie, gráfico

    7525 seguidores

    𝗕𝗶𝗿𝗱𝗶𝗲'𝘀 𝗖𝗫 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 - 𝗠𝗼𝘃𝗶𝗻𝗴 𝗖𝗫 𝗳𝗿𝗼𝗺 𝗖𝗼𝘀𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝘁𝗼 𝗣𝗿𝗼𝗳𝗶𝘁 𝗘𝗻𝗴𝗶𝗻𝗲 An Accenture report estimates companies that treat CX as a value center rather than a cost center see 3.5X more revenue growth - while spending just 0.5% more on CX operations than their peers. This isn't just another statistic. As a CX intelligence platform, we've seen firsthand how the right approach transforms support teams from cost centers into growth engines. That's why we're thrilled to host two CX powerhouses who've actually done it: Join us for an exclusive masterclass with Camila Ferreira 🇧🇷🇨🇴🇨🇱🇮🇪🇲🇽🇺🇸 (the force behind UberEat's global CX transformation) and Jen Burton (Zendesk's Strategic CX Advisor for startups) as they unpack: "𝙁𝙧𝙤𝙢 𝘾𝙤𝙨𝙩 𝘾𝙚𝙣𝙩𝙚𝙧 𝙩𝙤 𝙋𝙧𝙤𝙛𝙞𝙩 𝙀𝙣𝙜𝙞𝙣𝙚: 𝘼 𝘾𝙓 𝙇𝙚𝙖𝙙𝙚𝙧'𝙨 𝘽𝙡𝙪𝙚𝙥𝙧𝙞𝙣𝙩" 𝗙𝗲𝗯 𝟭𝟴𝘁𝗵, 𝟭𝗣𝗠 𝗘𝗗𝗧 | 𝟭𝟬𝗔𝗠 𝗣𝗗𝗧 Get to learn from real stories and proven strategies, and be part of an interactive session to help you replicate their success in your organization. Want to see how they did it? Save your spot via the link in the comment. #CX #Growth #CustomerSuccess #CXMasterclass #BirdieAI P.S. Bring your toughest CX challenges - Cami and Jen love a good problem-solving session!

    • https://lp.birdie.ai/masterclass-cx-cost-center-to-profit-engine
  • 📚 FREE BOOKS ALERT! Want to level up your CX game in 2025?  We've curated the ultimate AI + CX reading list featuring game-changers like: - "The AI-Savvy Leader" by David De Cremer - " The AI Empowered Customer Experience" by Simon Kriss - "Co-Intelligence" by Ethan Mollick And here's the best part – we're giving away THREE books to help accelerate your CX transformation journey! 🎁 How to win: 1. Go to the blog post - Link in comments 2. Share your biggest CX challenge & How AI can help 3. Get a chance to win your pick from our curated collection 🗓️ Entry closes Jan 31, 2025 Winners announced Feb 10! #CustomerExperience #AI #Innovation #CX #Giveaway #FutureOfCX #BirdieAI #VoC #AIinCX

    • Top AI books for CX professionals
  • Ver la página de empresa de Birdie, gráfico

    7525 seguidores

    Imagine transforming scattered customer feedback into clear, actionable opportunities – automatically. No more: - Spending hours categorizing feedback - Struggling to prove the business impact of issues - Missing patterns across different feedback channels - Hoping executives understand why an issue matters Watch how feedback from every channel comes together to reveal hidden patterns and opportunities: - AI identifies common themes across all touchpoints - Each opportunity shows exact revenue and satisfaction impact - Issues get mapped to specific customer journeys - Prioritization becomes clear and data-driven The best part? You can focus on what truly matters: building better experiences that drive growth. Check out our complete offering @ https://birdie.ai/ P.S. What would you do with the extra time if you didn't have to manually analyze feedback? Share your thoughts in comments? #CustomerSuccess #BusinessGrowth #CustomerExperience #Innovation #BirdieAI #VoC #VoiceOfCustomer

  • Imagine walking into your morning CX meeting and knowing: "Our new feature launch caused a 23% spike in positive mentions across channels—but sales calls are highlighting pricing concerns." Not yesterday's data. Not last week's report. Real insights flowing in real-time, painting a living picture of your customer's voice. This is the power of a feedback river, where: - Sales conversations instantly enrich support insights - NPS responses illuminate social sentiment trends - Product reviews reveal feature adoption patterns - Customer success stories confirm market opportunities With Feedback River, Birdie transforms scattered feedback into a powerful unified stream of customer intelligence. Because in today's market, the advantage goes to those who can see the whole story as it unfolds. #CustomerExperience #CXAnalytics #CXIntelligence #BirdieAI #VoC #FeedbackAnalytics #FeedbackRiver

    • Birdie's Feedback Centralization
  • Time spent tabulating feedback is time lost discovering insights. When Mercado Bitcoin's CX team found themselves manually processing thousands of customer comments, they weren't just losing hours – they were missing opportunities to drive strategic change. Julia Cunha from MB | Mercado Bitcoin shares: 'Before Birdie, I had to manually tabulate every customer comment. Now, I can dedicate that time to meaningful analysis, thanks to the platform's efficiency.' The result? - 80% reduction in data processing time - Deeper understanding of customer journeys - Faster path from feedback to actionable insights Because when CX teams can focus on analysis instead of administration, customer feedback transforms from data points into business impact. Read More: https://lnkd.in/daDtPeDJ #CustomerExperience #CX #VoiceOfCustomer #VoC #BirdieAI #MercadoBitcoin

    • Birdie Customer Testimonial
  • Peak season arrives like a perfectly wrapped present - full of surprises and occasionally hiding something that needs extra attention! 🎁 While the world counts down to holidays, our CX heroes are: - Turning feedback avalanches into insight snowballs - Making experiences sparkle brighter than holiday lights - Creating more magic than a workshop full of elves Behind every delighted customer this season is a CX professional who turned complexity into clarity, frustration into festive cheer. You're not just managing increased volumes - you're crafting moments that matter. To all the experience makers working their magic this season - thank you for keeping the customer journey merry and bright! #CXHeroes #CustomerExperience #BirdieAI #CX #VoC

    • Merry Christmas to all Customer Experience folks
  • "Their collaboration helped us embed a customer-first approach across our teams, driving long-term improvements in satisfaction and retention." When Luciana Rocha Maciel from Olist dropped this truth bomb about Birdie, we couldn't help but blush! (But also... she's right! 😉) See, at Birdie, we believe exceptional tech needs exceptional humans behind it. We're not just another SaaS platform that hands you login credentials and waves goodbye. We're the partner that rolls up their sleeves and dives into the trenches with you! But don't just take our hyped-up word for it. Here's Luciana, sharing their full transformation story: "Birdie's ability to centralize data and offer customizable filters for cross-view analysis has been a game-changer for us at Olist. Before Birdie, our feedback data lived in silos, making it difficult to connect the dots between churn signals and actionable insights. With Birdie, we can now analyze feedback from multiple sources—cancellation forms, NPS surveys, and support tickets—all in one place. This has empowered us to make smarter decisions faster. Beyond the technology, the Birdie team has been exceptional, offering tailored support and guidance every step of the way. Their collaboration helped us embed a customer-first approach across our teams, driving long-term improvements in satisfaction and retention." What makes the Birdie difference? We turn data chaos into customer clarity We're partners, not just providers We're obsessed with your success (in a good way!) Tagging some of the customer intelligence champions at Birdie 🙌 - Jefferson Gonçalves Mendes Junior, Samuel De Oliveira Lima Gabriel Brunetti Arisa Abiko Sakaguti Arthur M. Moreira #CustomerInsights #ProductIntelligence #VoiceOfCustomer #CustomerSuccess #BirdieAI #BirdieVoC

    • Birdie Voice of Customer
  • When customer insights are buried in spreadsheets or siloed systems, you're not just losing time—you’re losing opportunities to drive real impact. Here’s how Gabriel Sasso Zanette from MB | Mercado Bitcoin describes the transformation: "Birdie has made data tabulation much easier, and the generation of opportunities has been crucial for initiative prioritization. It has greatly enhanced our understanding of the cross-source impact of each opportunity. One of my favorite features is the ability to estimate potential NPS growth. With Birdie, we’ve truly embedded customer-centricity into our culture by identifying, prioritizing, and addressing customer pain points more swiftly and accurately." 👉 That’s the power of turning scattered customer feedback into actionable insights. With Birdie: ✔️ Spot trends across multiple feedback channels. ✔️ Quantify the impact of initiatives to prioritize what matters most. ✔️ Predict outcomes like NPS growth to measure the real impact of your actions. The result? Faster decisions, better products, and a team truly aligned around your customers. Here's their success story - https://lnkd.in/daDtPeDJ #CustomerExperience #DataDrivenDecisions #CustomerFirst #VoiceOfCustomer #BirdieVoC #BirdieAI

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  • We’re thrilled to welcome banco BV to the Birdie family, extending our presence in the BFSI industry. A pioneer in Brazil’s financial sector, BV is known for leading the way in finance, digital transformation, and sustainability. Together, we’re unlocking the power of AI-driven insights to transform how Banco BV streamlines operations, personalizes customer experiences and advances its focus on creating innovative financial solutions. Stay tuned as we share more about how financial institutions can harness the same innovation to stay ahead. At Birdie.ai, we believe every partnership tells a story of growth, transformation, and possibility. This is just the beginning. #BirdieAI #BancoBV #Partnership #FinancialInnovation #CustomerExperience #CX #VoC

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