jaroslaw r Amy

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Verified Reviewer
| map-marker Edinburgh, Scotland

Order still not delivered

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Hi, it's been 6 days, could you tell me when I will receive my items? My order ID is CRUS500000****1948. Cheers!

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Cons:
  • Delivery

Preferred solution: Deliver product or service ordered

User's recommendation: No...

Stephen B Jgf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kalaki Tbilisi, Kalaki Tbilisi

CRUS400000****6508

Dear Customer Service,

I placed an order on Sunday for a pair of Brioni shoes, I place payment and on Monday I received an email that my order was cancelled as the item was sold out!

I would expect with modern technology items would not appear on your website if already sold?

In Georgia where i now live I have been charged and even though you have requested a refund I am at the mercy of the foreign exchange rate!

I have lived in over a dozen countries and if refunded the bank would give me the exact refund, here in Georgia it does not work like that, not only do I have to wait 3 to 5 days for a refund I will lose on the foreign exchange differential.

Not only will I not receive what I paid for I will no lose a percentage of my payment in currency and have to wait 3 to 5 days for my fund to be returned.

I would expect a free delivery on my next order as this is a joke, I don't understand with today's technology an electronic inventory that cannot delete sold out items in seconds?

Await your reply,

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Resolved
Naviah Ldt
map-marker Nottingham, Nottingham

Resolved: Return item

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Updated by user Dec 16, 2023

Company fixed the issue and I have been provided with apology. I contacted cruise and they gave me a refund BUT still waiting for frasier plus to refund me the money and been over a week now

Original review Dec 01, 2023

Faulty zip on C.P OVER SHIRT had a return today by dpd but dpd didnt turn up BUT(lied) said they came to my address so had to re arrange a pick up and the girl at crusie was great n sent code for pick up post office.

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User's recommendation: Send any returns by post office NOT USELESS DPD

Sandra M Zhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glasgow, Scotland

I am unable to contact store managerJacqueline Dabner

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Cruise Fashion - I am unable to contact store managerJacqueline Dabner
Cruise Fashion - I am unable to contact store managerJacqueline Dabner - Image 2
Updated by user Jul 14, 2023

I have been in constant contact with Gucci direct and they are not interested,I even posted my shoes to Gucci France for inspection but they are refusing to accept liability.I will never purchase from this company again.I cannot afford to lose £540.00,because my only option is to throw the shoes in the bin.

Original review Jul 14, 2023

I would appreciate my contact details being passed to Jacqueline Dabner.My issue is regarding a pair of Gucci Bambi shoes.I purchased the shoes in 2019 and I have only worn them 5 times when I took them out a few weeks ago I realised the glitter had come off.I have been in contact with Gucci France direct but,I have taken legal advise and I have been I informed that the retailer is responsible for any replacement,refund or repair under the 2015 Consumer Rights Act,I paid £540.00.I have my receipt and they are stored away in their original bags,box & Cruise bag to make sure they are kept good.

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Loss:
$600
Cons:
  • Non

Preferred solution: Full refund

User's recommendation: Do not purchase Gucci products the are very overpriced and as soon as there is a product fault they do not want to know.

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