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FAQs

International Orders

Do you ship to countries outside of the United States?

While we do not ship to countries outside of the United States directly through our website, our products are available through various online retailers.

CANADA: Shop Heritage Store products in Canada here.

ALL OTHER COUNTRIES: Shop Heritage Store products on iHerb

Products

How can I find out more info on a product?

Are your products vegan?

Does Heritage Store test on animals?

What skin types are Heritage Store products suitable for?

Are your products recyclable?

What are Heritage Store products formulated without?

What is Vor-Mag™ Water?

Orders

What if I need to change or cancel my order?

What’s the status of my order?

What forms of payment do you accept?

How can I edit my shipping address?

What if an item is Out of Stock?

Where can I purchase a Heritage Store gift card?

Can I use multiple promo codes at checkout?

Shipping

How fast is your shipping?

How much does shipping cost?

Returns

What is your online return policy?

When can I get a refund?

What address should I send my return to?

If I need to contact someone about my purchase, who can I reach?

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