Be very careful dealing with Zepass
Be very careful dealing with Zepass. My transaction was straight forward buying a ticket for RATM rock en seine. However Rage Against The Machine had to cancel their tour due to an injury. Trying to get a refund was where it got interesting. After months of back and forth, Zepass were unable to refund my ticket, because rock en seine had already refunded the original buyer of the ticket (who had sold it to me). Luckily, the seller of my ticket was honest checked, and indeed had been refunded by Rock en Seine, he was happy to transfer the refund to my account. Zepass refused to take responsibility, and there is an obvious flaw in their refund system if a band cancels.
Date of experience: 09 October 2022
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