**URGENTLY HIRING** **Immediate Joiner Preferred** Team Leader - Telesales Location: Mathura road, Noida- Sector 16 Exp: 4-6 yrs KRA's >Drive and motivate the TME’s reporting to him / her meet the hourly / daily / monthly targets as planned and send reports to the manager on the targets achieved >Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers >Capture the customer insights and share the same with the internal team; >Provide regular MIS as required to the internal teams >Responsible for planning the resources required for his / her team and work with HR to get the right talent on board >Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control >Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs >Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives >Monitor, facilitate and ensure the team adheres to the processes >Monitoring and ensuring the team shrinkage is within the defined parameters. >Guide / mentor and train the team members in building their capabilities and improving their performance >Actively participate / contribute to continuous improvement projects >Identifies opportunities to improve productivity of the team and deliver a profitable ROI. >Regularly monitors attrition red flags and ensures the same is within defined threshold. >Ensures adherence to organization policies by self and team Functional KRA's >Process Knowledge >Product Knowledge >Language skills – Excellent communication skills in English and Regional language (Hindi for Delhi- Telugu- Hyderabad >Selling Skills >Team Management >Knowledge of dialer metrics >Basic computer skills- Ms Word, Excel Behavioral >Values – Integrity, Respect , Customer Centricity >Good Communication Skills >Influencing / Persuasion Skills >Result Orientation >Emotional maturity >Self-driven >Adaptability to a fast-paced changing environment ***Interested Folk Email on : barkha.saini@matrimony.com*** #hiringalerts #saleshiring #teamleader #leadershiprole #dialer #jobseeking #immediatejoiners
ShaadiSaga
Information Technology & Services
NEW DELHI, Delhi 16,336 followers
Helps plan your Wedding like a Loved one
About us
ShaadiSaga is an exciting, convenient & comprehensive solution aimed to ‘un-hassle’ wedding planning using the most comfortable online tools. For present-day couples, ShaadiSaga is a true enabler in letting you plan your dream wedding. ShaadiSaga helps you : Hire the best vendors for your wedding from 6,000+ trusted vendors. Discover ideas & inspiration through wedding planning blogs & stories from real couples. At ShaadiSaga, we understand the significance of your big day especially when so much money & reputation is at stake, hence we take the utmost care in making our services reliable with our Best Price Guaranteed and Hassle-Free delivery. As we love doing what we do, we help you plan your wedding just like a Loved one!
- Website
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http://www.shaadisaga.com
External link for ShaadiSaga
- Industry
- Information Technology & Services
- Company size
- 11-50 employees
- Headquarters
- NEW DELHI, Delhi
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Wedding Websites, Wedding Invitation, Wedding Planning, Wedding Shopping, and Wedding Inspiration
Locations
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Primary
2nd Floor, 212, NCBA Export Building
ShahpurJat
NEW DELHI, Delhi 110049, IN