Inflyte FAQ - The Industry Standard Professional Promo Platform

Frequently Asked Questions.

General

What is Inflyte?
Inflyte is a service that labels & PR companies use to send you pre-release music promos in return for feedback. It allows you to play the music, leave your feedback and then download the tracks for your own use, all for free. You can listen and react to the promos on both your web browser and our dedicated mobile apps.

How does Inflyte work?
When any label using Inflyte adds you to their promo list, you will receive an invitation to subscribe. Once you have accepted the invitation, the label can begin to send you promos. You can listen to promos online in your web browser, or you can download our free iOS and Android Inflyte apps and listen to them on your mobile device, even when you are offline.

Labels generally require that you leave feedback before downloading, so once you have listened to a promo you need to leave a star rating, pick your favourite track and type your feedback in the comment box to unlock the downloads. In addition to standard downloads you can you can connect your Dropbox account to allow for automatic syncing of downloads.

Our mobile apps allow you to listen and react offline via promo sync. Once you are reconnected to a signal, the reaction will be saved and the promo downloaded automatically to your Dropbox.

Why do I have to login to listen to a promo?
Inflyte is a secured service which requires a unique login for each user. Once you login, you will remain logged in for 90 days on that device unless you log yourself out.

I own a label and I want to use Inflyte to send promos
Please contact us on accounts@inflyteapp.com for more information on setting up an account.

How can I contact support?
Our support email is help@inflyteapp.com


Using our Mobile Apps

Where can I find the app?
You can download and install the “Inflyte App” from the iTunes Store or Google Play. Login with the email address and password you created when you signed up for your account
When will i start receiving promos on the App?
That depends on the labels you are subscribed to. The more labels that have you in their lists, the more promos you will receive.

How will I be notified of a new promo?
Push notifications are on by default. You can turn them off in your phone settings

What’s the difference between “Dash” and “Sender”?
The “Dash” view shows all your received promos in chronological order, from most recent at the top to oldest at the bottom. The “Sender” view shows all promos grouped by sender - the senders are listed alphabetically.

How do I search for a promo?
Just type in the name of the artist, track or label to the search bar at the top of the screen. It also brings up partial names

How do I sync a promo to my device?
Turn on auto sync of all promos by clicking the slider on the top right of the main screen. Alternatively you can click on the sync icon beside individual promos and sync them one at a time.

How do I download the tracks?
Click the stars underneath the artwork, then pick your favourite track, rate it and leave your feedback. If you have connected your dropbox account, the files will automatically download to your dropbox folder the next time your computer is online.

How do I connect my Dropbox account?
You can do this from within the app - click the settings icon on the top left and click the link to connect your Dropbox account. Alternatively you can also connect from the desktop dashboard, just click your name on the top right and go to “settings”. Dropbox comes with 5GB of storage free, which is plenty to get you started. Once you have left feedback on a promo on your device, the music files will be sent to Dropbox. You will find them inside a folder called Apps.

I don’t have Dropbox, how can i access my downloads?
Login to your dashboard on InflyteApp.com, access the promos you reacted on and you’ll see download links enabled in each one.

How does Offline mode work?
When you sync a promo to your device, it buffers a stream-only version within the app. Once you have synced a promo, you can listen to it even while your device is offline.

Will using the Inflyte App consume my mobile data?
If you sync promos to your device using 3G/4G they will consume mobile data. We’d recommend using wifi where possible for the fastest possible speeds and to avoid any data charges. You can also change your mobile settings to allow Inflyte App to only use Wifi data to download.

How much space does a promo take up on my phone?
That depends on how many tracks are in the promo. We deliver to mobile at 128kbps, therefore a typical 3 track promo will be around 20mb.

How do I delete promos from the App?
You can swipe left and “delete” on a promo when viewing your queue. Otherwise within a promo click the trash icon and the promo will be removed from your device. You can also delete all pre-synced promos and free up space. To do this, click the settings icon and then “Clear Cache”. You can remove any previously reacted promos by clicking “Cleanup Reacted”


Using the Web Dashboard

What is the dashboard?
The dashboard is where you can listen to all available promos and manage your subscriptions. Simply login to www.inflyteapp.com. In the top section you will see any pending label invites that you have. In the middle section you will see thumbnail tiles with all available promos to review. Hover over a thumbnail to see the title. Click a thumbnail and you can then listen, react and download the promo if you wish. Down at the bottom section you will see label tiles for each of the labels that you are subscribed to. By clicking into each one, you can then quickly view all available promos sent to you by that label. You can also unsubscribe here if you wish to.

How I can tell which promos are new?
The most recent promos will be at the top and any unlistened ones will have a green star in the bottom corner of the thumbnail. All previously reacted/listened promos will be further down the screen.

How do I download a promo?
In order to unlock downloads on a promo you need to leave a star rating, pick your favourite track and then leave your feedback in the comment field. The comment needs to be more than 5 characters long. Once you submit this, the downloads will be unlocked.

Why is the “Rate” button greyed out?
The Rate button remains greyed out until you have left a star rating, picked your favourite track and typed feedback of more than 5 characters in the comment box.

How can I delete a promo?
Click the “Not For Me” button within the promo and it will be deleted from your dashboard. You can delete previously listened/reacted promos by clicking the trashcan symbol in the thumbnail icon the dashboard.

How can I navigate to another promo?
When listening to a promo you can click the “Next promo” or “Previous Promo” links at the top of the screen. You can also use the “N” and “P” keys. Alternatively, you will see any other available promos from that same label at the bottom of the screen which you can click on. If you click on a label tile, it will show you all available promos from that label.

Why can’t I download WAV/AIFF files?
Lossless formats are available is at the discretion of the label - we can deliver MP3, WAV and AIFF but this is dependant on the maximum file quality uploaded by the sender.


Settings and Preferences

How do I access my Settings?
Your settings are accessed by clicking the dropdown beside your name on the top right of the dashboard

How do I connect my Dropbox folder to Inflyte?
Go to “Settings”. Then scroll down to “Sync Settings” and you can click the link to connect your Dropbox folder.

How can I disable Autoplay on a promo?
Go to “Settings”. Then untick the “Autoplay” box.

How do I change my preferred audio format preference?
Go to “Settings” and drag the formats into your preferred order

I don’t want to receive the weekly digest emails. How can I turn them off?
We send out automated digest emails every friday with all your available promos and pending invites, if any. If you would rather not receive these digests you can turn them off in “Settings” by unticking the “Weekly Digest” box.

How can I change my password?
Go to “Settings”. You will see the option to add a new password in the relevant fields.

How do I logout from Inflyte?
Click on your name/email address on the top right of the dashboard, then click “Logout”.

I forgot my password, how can I get a new one?
You can reset your password on this link: https://inflyteapp.com/users/password/new

How can I change my display name on Inflyte?
When setting up Inflyte for the first time you will be given the option to type your name. You can change this at any time by going to “Settings”. Type in a new name and click “Save”.


Managing Your Subscriptions

How can I unsubscribe from a label?
If you do not wish to receive any promos from a particular label, click on the label tile on the dashboard, then click “Unsubscribe” above the label banner. The label will not be able to add you again, unless you specifically allow them to.

How can I get added to a label’s list?
Each label on Inflyte has their own contact list. Unfortunately we cannot influence their decision on who to include. However, you can contact us, stating your genre preferences and we can pass your contact to any suitable labels for possible inclusion on their lists.

I’m receiving Inflyte promos to the wrong email or to multiple email addresses, how can I merge them?
Sometimes labels will have multiple contacts for one person. You can choose your preferred email address, and add all other possible emails as aliases of that primary email. To do this, login to the account that you want to use as your primary email. Then go to “Settings” and click the icon to “add an email alias”. Add your other email. You will receive a confirmation email to that address, and once you confirm, it will be added as an alias - repeat for any other email addresses you may have. What this means is that any label sending an invite or promo to one of your alias emails, will automatically be forwarded to your primary email address instead.


Error Messages and Issues

I’m getting the error message “You need to sign in or sign up before continuing.”
If it is your very first time using Inflyte, then you need to click the link within the invite email to set up your account. If you are an existing Inflyte user, then just enter the password you chose upon signup. If you cannot remember it, you need to click the “Forgot Your Password?” link and you can reset your password.

I’m getting the error message “You can not view this page with your current login.”
You are getting this error message because you have more than one email address registered to Inflyte and you are logged in with an email address which differs from the one the promo or invite was sent to you on. To see which one is logged in, just click the “Login” button on the top right. If you click on the name/email address on the top right and “logout” then you can login with the correct account. You can add all your email addresses as aliases of one primary email, and this problem will not occur again. See above for directions on how to do that.

The tracks won’t play
If you are using certain browser extensions, it’s possible that those extensions are blocking audio playback. Please disable all extensions and see if it works. If it is still not working, please contact us on help@inflyteapp.com

I can’t access Inflyte
This could be happening for a variety of reasons. Maybe you are trying to access from behind a firewall or corporate network which has blocked external sites. It could be a setting on your router that needs to be changed. Or an extension on your browser is not allowing access. To diagnose properly, please contact help@inflyteapp.com