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FAQsHere's a list of Frequently Asked Questions from our users:
I get a message saying my Candidate ID is invalid, what should I do?
When I login, I getting a message that says, "You have either attempted to access this account from too many machines or have removed the required cookie from your system. For security purposes this account has been suspended. Please contact support for assistance." Why am I getting that message? Why can I login in on one computer but not on another? My coupon doesn't work, would do I do? Can I access NetCertification products on my Apple system? How can I get a refund of my purchase? My Student Login ID and Student Password are not working, what should I do? What do I do if my computer crashes or stops responding during an exam? Where can I get my test results? How do I get my certificate for taking this course or exam? Why did I not get my credit for the exam upon completion? Where do I get my Authorization Number to take my exam at a Prometric testing facility? When I ordered my course I was supposed to receive physical materials other than the course CD (e.g. books, sample tests, etc.), but have not received them yet. Where do I get my materials? I get a message saying my Candidate ID is invalid, what should I do?
Back to top When I login, I getting a message that says, "You have either attempted to access this account from too many machines or have removed the required cookie from your system. For security purposes this account has been suspended. Please contact support for assistance." Why am I getting that message?
Back to top Why can I login in on one computer but not on another?
Back to top My coupon doesn't work, would do I do?
Back to top Can I access NetCertification products on my Apple system?
Back to top How can I get a refund of my purchase?
Back to top My Student Login ID and Student Password are not working, what should I do?
Back to top What do I do if my computer crashes or stops responding during an exam?
Back to top Where can I get my test results?
Back to top How do I get my certificate for taking this course or exam?
Back to top Why did I not get my credit for the exam upon completion?
Back to top Where do I get my Authorization Number to take my exam at a Prometric testing facility?
Back to top When I ordered my course I was supposed to receive physical materials other than the course CD (e.g. books, sample tests, etc.), but have not received them yet. Where do I get my materials?
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