HELP SCOUT
Help Scout provides the affordability, flexibility, and power growing businesses need to scale. It gives you the simplicity to start right away, the power to grow, and the human-centered approach to delight your customers. Loyal customers are at the heart of every growth strategy, and those relationships start with the support team. Help Scout is a dedicated customer support platform built specifically for the needs of growing businesses. It gives you the simplicity to start right away, the power to grow, and the human-centered approach to turn customers into advocates. 12,000+ beloved brands in 140 countries trust Help Scout as the backbone of their support team.
HELP SCOUT
Industry:
Customer Service Email Internet Software Technical Support
Founded:
2011-01-01
Address:
Boston, Massachusetts, United States
Country:
United States
Website Url:
http://www.helpscout.com
Total Employee:
101+
Status:
Active
Contact:
866-376-9322
Total Funding:
27.98 M USD
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible Google Font API LetsEncrypt Apple Mobile Web Clips Icon Domain Not Resolving Apache Amazon IPv6 Facebook Sharer
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Current Advisors List
Advisor
2014-11-01
Board_member
2015-03-01
Advisor
2011-12-01
Board_member
2016-03-01
Current Employees Featured
Nick Francis Co-Founder & CEO @ Help Scout
Co-Founder & CEO
2011-01-01
Denny Swindle Co-founder & CTO @ Help Scout
Co-founder & CTO
2010-08-01
Shawna Fisher Chief Financial Officer @ Help Scout
Chief Financial Officer
2019-01-01
Adam Goyette VP Marketing, Executive Leadership Team @ Help Scout
VP Marketing, Executive Leadership Team
2020-04-01
Mathew Patterson Customer Evangelist @ Help Scout
Customer Evangelist
2016-04-01
Victor Velazquez Growth Marketing Strategist @ Help Scout
Growth Marketing Strategist
Jared McDaniel Co-Founder, Director of Product Design @ Help Scout
Co-Founder, Director of Product Design
2011-03-01
Becca Van Nederynen Head of People Operations @ Help Scout
Head of People Operations
2014-05-12
Luis Morales Director of Infrastructure ▪️ Lead DevOps Engineer ▪️ Change Agent @ Help Scout
Director of Infrastructure ▪️ Lead DevOps Engineer ▪️ Change Agent
2021-02-01
Anjuan Simmons Engineering Coach @ Help Scout
Engineering Coach
2019-08-01
Founder
Investors List
Lead Edge Capital
Lead Edge Capital investment in Series B - Help Scout
Converge
Converge investment in Series B - Help Scout
Jay Meattle
Jay Meattle investment in Series B - Help Scout
CVP Management
CVP Management investment in Series A - Help Scout
Foundry Group
Foundry Group investment in Series A - Help Scout
Walter Winshall
Walter Winshall investment in Seed Round - Help Scout
Michael Mark
Michael Mark investment in Seed Round - Help Scout
Dharmesh Shah
Dharmesh Shah investment in Seed Round - Help Scout
Michael Dornbrook
Michael Dornbrook investment in Seed Round - Help Scout
David Cancel
David Cancel investment in Seed Round - Help Scout
Newest Events participated
Official Site Inspections
http://www.helpscout.com Semrush global rank: 83.69 K Semrush visits lastest month: 1.26 M
- Host name: server-108-138-85-51.iad12.r.cloudfront.net
- IP address: 108.138.85.51
- Location: Seattle United States
- Latitude: 47.54
- Longitude: -122.3032
- Metro Code: 819
- Timezone: America/Los_Angeles
- Postal: 98108
More informations about "Help Scout"
Support Team Collaboration by Help Scout
Orchestration for organization. Tags to get things going. Get a sense of what’s important with a glance. Categorize conversations, monitor trends, and trigger workflows based on the tags you …See details»
Log in to Help Scout
Create and Manage User Accounts - Help Scout Support
Sep 28, 2024 Users are members of your organization or team who have access to Help Scout. Account Owners and Administrators can create and manage all aspects of a user account. …See details»
Create and Manage Teams - Help Scout Support
Oct 26, 2023 All are one: The whole organization works out of one single Inbox to allow for easy and visible cross-team collaboration, but each department — e.g. Support, Sales, and …See details»
Help Scout for Good
If your organization advocates for one or more of these issues as part of your core mission, we’d like to offer you a significant discount on Help Scout, up to 100%. Discounts above 10% are determined by a few factors — most notably …See details»
Help Scout - The Org
Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way. Manage all your customer …See details»
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Set Up Your Account. Get to know Inbox, Beacon, and Docs, and get your emails forwardingSee details»
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Help Scout helps growing businesses manage all their customer conversations in one powerful platform that feels just like an email inbox. Quick to set up and easy to use, Help Scout …See details»
Help Scout - Wikipedia
Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based …See details»
The Evolution of Performance Management at Help …
Feb 28, 2024 The business will then have clear insight into how the organization is performing, who to reward fairly, and who needs more support. Like what you see? Share with a friend. Leah Knobler. Leah is the VP of People at Help …See details»
Help Scout - Crunchbase Company Profile & Funding
Help Scout offers a helpdesk and customer interaction solution using email and live chat solutions. They enable users to manage E-Mail customer support services through a ticketing …See details»
Measuring Success with the Company and User Report
Sep 14, 2024 The User Report is a great tool both for support leaders as well as for your individual support reps to keep track of their own progress. Many members of Help Scout’s …See details»
Aster Lion - Service Marketplace | Help Scout Support Software
Help Scout is an easy-to-use customer support platform designed to help businesses deliver exceptional customer service. With features like shared inboxes, live chat, and knowledge …See details»
Help Scout Now Includes Unlimited Seats
2025 marks 14 years in business for Help Scout, and we recently made the most radical decision in our history: Help Scout no longer charges per seat.See details»
Help Scout - GitHub
We've verified that the organization helpscout controls the domains: developer.helpscout.com; helpscout.net; Learn more about verified organizations. ... helpscout/helpscout-api-php …See details»
AI Answers - Help Scout Support
6 days ago NEW Say hello to a smarter, faster way to delight your customers: an AI-powered agent in Help Scout!Whether you’re managing a busy support queue or striving to create a …See details»
Help Scout’s Ultimate Guide to Remote Management
May 31, 2022 Players and coaches are measured on the same scale, which considers three factors: Experience: A combination of excellence in your craft, your velocity, and your ability to …See details»
Help Scout Reviews, Pricing, Key Info, and FAQs - The SMB Guide
Pros: Revolutionizes users' organization of information. Optimizes team collaboration. Customizable with advanced features. Good UX. Cons: Unable to email multiple contacts …See details»
Help Scout Free Plan - Help Scout Support
Jan 11, 2025 Some additional clarifications: Auto replies sent using the Inbox auto-reply feature do not count as a reply.; Automatic replies sent via workflows do not count if that is the only …See details»
About Help Scout
Help Scout’s mission is empower businesses to delight more customers. Learn more about how we got started, check out our values, and meet the team.See details»