I2X
Real-time conversation analytics and continuous coaching. At i2x they are working to radically improve the human-to-human interaction between companies and their customers. They do this by providing real-time insights on business calls for managers on one side, and supporting agents with continuous communication training on the job on the other. i2x enables companies to leverage data and understand what makes their team successful and customers happy - all in real-time and powered by AI. With ... i2x, the black box of phone calls is decrypted for the first time. Traditionally, contact center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automatic speech recognition), i2x opens the doors to deeper, more meaningful insights. The platform evaluates complex speech parameters in real-time to determine the dynamics of a customer conversation. This includes customizable words and phrases, pauses, rate of speech, and speech-to-listen ratio. i2x analyzes sales and service team calls and identifies which approach works best for a specific customer or prospect group. Data-driven best practices are automatically shared with all team members. As a result, managers gain deeper insights into customer interactions, the skills of existing employees evolve and brand experience improves. i2x makes call data analyzable and actionable. โThey do not automate, they augment the human intelligence, elevate customer interactions and amplify sales.โ
I2X
Industry:
Artificial Intelligence Information Technology Internet Machine Learning
Founded:
2017-01-01
Address:
Berlin, Berlin, Germany
Country:
Germany
Website Url:
http://www.i2x.ai
Total Employee:
11+
Status:
Active
Contact:
+49 1590 4414263
Email Addresses:
[email protected]
Total Funding:
27.58 M USD
Technology used in webpage:
SPF Domain Not Resolving Wordpress Plugins Google Apps For Business Apple Mobile Web App Capable Amazon Route 53 Apple Mobile Web App Status Bar Style Amazon CloudFront HubSpot CMS Hub Express
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Current Employees Featured
Founder
Investors List
HV Capital
HV Capital investment in Venture Round - i2x
Bridge to Growth
Bridge to Growth investment in Venture Round - i2x
UVC Partners
UVC Partners investment in Venture Round - i2x
Discovery Ventures
Discovery Ventures investment in Venture Round - i2x
Heiko Hubertz
Heiko Hubertz investment in Venture Round - i2x
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Asgard - human VC for AI investment in Venture Round - i2x
btov Partners
btov Partners investment in Venture Round - i2x
Asgard - human VC for AI
Asgard - human VC for AI investment in Series A - i2x
HV Capital
HV Capital investment in Series A - i2x
btov Partners
btov Partners investment in Series A - i2x
Newest Events participated
Official Site Inspections
http://www.i2x.ai Semrush global rank: 5.02 M Semrush visits lastest month: 1.66 K
- Host name: 185.175.199.0
- IP address: 185.175.199.0
- Location: Netherlands
- Latitude: 52.3824
- Longitude: 4.8995
- Timezone: Europe/Amsterdam

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