I2X

i2x-logo

Real-time conversation analytics and continuous coaching. At i2x they are working to radically improve the human-to-human interaction between companies and their customers. They do this by providing real-time insights on business calls for managers on one side, and supporting agents with continuous communication training on the job on the other. i2x enables companies to leverage data and understand what makes their team successful and customers happy - all in real-time and powered by AI. With ... i2x, the black box of phone calls is decrypted for the first time. Traditionally, contact center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automatic speech recognition), i2x opens the doors to deeper, more meaningful insights. The platform evaluates complex speech parameters in real-time to determine the dynamics of a customer conversation. This includes customizable words and phrases, pauses, rate of speech, and speech-to-listen ratio. i2x analyzes sales and service team calls and identifies which approach works best for a specific customer or prospect group. Data-driven best practices are automatically shared with all team members. As a result, managers gain deeper insights into customer interactions, the skills of existing employees evolve and brand experience improves. i2x makes call data analyzable and actionable. โ€œThey do not automate, they augment the human intelligence, elevate customer interactions and amplify sales.โ€

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I2X

Social Links:

Industry:
Artificial Intelligence Information Technology Internet Machine Learning

Founded:
2017-01-01

Address:
Berlin, Berlin, Germany

Country:
Germany

Website Url:
http://www.i2x.ai

Total Employee:
11+

Status:
Active

Contact:
+49 1590 4414263

Email Addresses:
[email protected]

Total Funding:
27.58 M USD

Technology used in webpage:
SPF Domain Not Resolving Wordpress Plugins Google Apps For Business Apple Mobile Web App Capable Amazon Route 53 Apple Mobile Web App Status Bar Style Amazon CloudFront HubSpot CMS Hub Express


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Current Employees Featured

thomas-baum_image

Thomas Baum
Thomas Baum CFO @ i2x
CFO
2017-01-01

michael-brehm_image

Michael Brehm
Michael Brehm Managing Director & Founder @ i2x
Managing Director & Founder
2017-01-01

zhichao-jack-li_image

Zhichao Jack Li
Zhichao Jack Li Product Manager @ i2x
Product Manager
2021-09-01

Founder


michael-brehm_image

Michael Brehm

Investors List

holtzbrinck-ventures_image

HV Capital

HV Capital investment in Venture Round - i2x

bridge-to-growth_image

Bridge to Growth

Bridge to Growth investment in Venture Round - i2x

uvc-partners_image

UVC Partners

UVC Partners investment in Venture Round - i2x

discovery-ventures-7af5_image

Discovery Ventures

Discovery Ventures investment in Venture Round - i2x

heiko-hubertz_image

Heiko Hubertz

Heiko Hubertz investment in Venture Round - i2x

asgard-capital_image

Asgard - human VC for AI

Asgard - human VC for AI investment in Venture Round - i2x

btovpartners_image

btov Partners

btov Partners investment in Venture Round - i2x

asgard-capital_image

Asgard - human VC for AI

Asgard - human VC for AI investment in Series A - i2x

holtzbrinck-ventures_image

HV Capital

HV Capital investment in Series A - i2x

btovpartners_image

btov Partners

btov Partners investment in Series A - i2x

Newest Events participated

telco-ai-summit-europe_event_image Participated in Telco AI Summit Europe on 2020-11-10 as exhibitor

techcrunch-disrupt-berlin-2019_event_image Participated in TechCrunch Disrupt Berlin 2019 on 2018-12-11 as exhibitor

Official Site Inspections

http://www.i2x.ai Semrush global rank: 5.02 M Semrush visits lastest month: 1.66 K

  • Host name: 185.175.199.0
  • IP address: 185.175.199.0
  • Location: Netherlands
  • Latitude: 52.3824
  • Longitude: 4.8995
  • Timezone: Europe/Amsterdam

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