ICA

Awarded Best Contact Centre Solution in 2017 at the Comms National Awards, ICA knows a thing or two about contact centre technologies. In today`s market it is no longer enough to have a supplier for your telephony needs, your business needs a team of industry experts to provide a partnership that will bridge the gap between strategy and delivery. Recognised for excellence in solutions integration, ICA responds to the needs of your business and its customers. With a passion for innovation and a ... deep routed commitment to adapt to industry and technological change we are well recognised as industry leaders. Years of training and development have allowed ICA to achieve and maintain the highest accreditation status with all leading solution vendors. We can respond to your needs regardless of size and complexity managing all projects with our in house Prince2 Practitioners. Over 76% of contact centre managers reported budget as the biggest challenge for implementing change, so come and find out how we delivered a multi-site contact centre solution for Optimax Eye Surgery Specialist with no upfront investment. Optimax partnered with ICA to deliver the Avaya IP Office Contact Centre across multiple locations responding to the needs and contact channels of their customers and their journey but don`t just take our word for it visit us on stand 2472 for a chance to win FREE laser eye treatment from Optimax. More