INTERACTCRM (ACQUIRED BY NETRIX LLC IN 2018)
Interactcrm has been in the forefront of Customer Experience Management since inception. With a presence in USA, EMEA and APAC, customers include large and small companies all over the globe. Some sample verticals serviced are Retail, Banking, Insurance, Education and Utilities. Customers include ING Bank, Essent/RWE, ADP, GoAir, Aegis BPO, Career Education Corp and many more. Our products address the following types of critical customer service related business challenges • Omni Channel cu... stomer communication handling • Integrated agent desktop to provide the agent with ease of use • Customer context pop to provide the agent with a 360 degree view of the customer • Consistent customer experience management over multiple communication modes like voice, email , web, mobile texting and social media • Proactive customer callback management across multiple media channels • Effective and real time agent performance as well as customer satisfaction metrics • Non intrusive notification and proactive outbound communication
INTERACTCRM (ACQUIRED BY NETRIX LLC IN 2018)
Industry:
Contact Management Customer Service SaaS Software
Founded:
2002-01-01
Address:
Newark, California, United States
Country:
United States
Website Url:
http://www.interactcrm.com
Total Employee:
11+
Status:
Active
Contact:
(510) 795 3425
Email Addresses:
[email protected]
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible SPF Domain Not Resolving Apache Mobile Non Scaleable Content Microsoft Exchange Online Office 365 Mail IPv6 Microsoft Azure DNS
Current Employees Featured
Founder
Official Site Inspections
http://www.interactcrm.com
- Host name: 154.197.193.196
- IP address: 154.197.193.196
- Location: Hong Kong
- Latitude: 22.25
- Longitude: 114.1667
- Timezone: Asia/Hong_Kong
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