MIND SOFTWARE

Mind is a developer and provider of solutions for audio and video communications. They are narrowly grounded on free open source software. The server code is running under Debian , which in turn supports all known hardware platforms. The client is a web interface for server code or special applications for smartphones. Thus, absolute technological independence and protection from the risks of supply of proprietary software are ensured. The very architecture of the platform, the acquisition of U... S patents, the use of advanced technologies allowed to achieve very good indicators of media quality and stability of the solution, which is confirmed by the fact of operation by leading organizations in their industries . Paying special attention to platform security issues and cooperation with partners specializing in the field of information protection allows to provide confidential information exchange and data storage without significant expenses. According to the Gartner 2017 report, 11 US companies dominate the industry unconditionally . The list is closed by 3 niche players from China and Japan . The fact that they not only successfully compete with the giants, but also cooperate with them, gives us the right, at least, also to be called the developer of solutions in the field of audio and video communications. Write code and docks - it's only half the battle. It's nice that their code has already gone to the market and it is copied byte-in-byte, and docks are letter-to-letter. This is a superfluous acknowledgment of the fact that they are on the right path. But if the code is not actively exploited, it dies. Bugs are found by clients, not tests. Unfortunately. If there are no clients, errors are not detected, the code is not corrected and the docks are not updated. Therefore, to expand the range of use of their technologies, they decided to make their software free with open source. The software is still so complex that it is more expensive to maintain and develop it without their help than with theirs. Plus - the API has been opened to make it easier to use. World experience shows that the mass sale of technically complex goods can effectively be organized only through a well-organized and extensive dealer network. The same can be said with full right about technical support. They provide customer support to their customers in close interaction with their partners . The evaluation of the quality of support is carried out by the clients according to the results of each executed request. CSAT for April 2018 is 91% with the number of requests processed per month from customers in 1867. The target value of CSAT for December 2018 is set at 97.5%. They believe that the achieved results in the delivery of the solution, its support and cooperation with their partners give us the right to be called a provider of solutions in the field of audio and video communications. They really hope that someday they will be able to offer their customers solutions of world-class level. They appreciate every their client! All, without exception, are worthy of a different quality.More