NICHE TECH SOLUTIONS

NTS has worked with many township maintenance department to provide automated complaint management system using IVR technology. With its experience of long years to design, develop and implement automated Complaint management system, it has a robust IVR platform to customise complaint management system for any kind of industry or organisation. NTS complaint management system provides a dedicated phone number with PRI line where 30 people could simultaneously and lodge complaint by speaking. The message file will be recorded and stored and caller will be given a complaint ID number. Caller can call back again and using this Complaint ID number, he could check status of her complaint in the IVR.