OPERATA
Operata is customer & agent experience management for Cloud Contact Centres. We all love the flexibility and power of cloud contact call centres. But the benefits bring new complexities. The technology has moved your Agents further from your Customers than ever before. And with multiple providers, network layers, security, software, OS and more. There are more dependencies, less visibility, and next-to-no control. How do you know where to improve? That’s why there’s Operata. It’s for ... contact center agents, managers and the IT teams that support them. Operata collects quality data, from every agent, for every second of every call , and uses Machine Learning to continually analyse, then uses smart diagnostics to dynamically move calls, switch channels or give agents real time solutions, such as checking their headset or network connectivity, with intelligent visuals, reports, notifications and the data they need to identify and resolve issues quickly, building knowledge to improve analysis over time. It continuously improves the everyday experience for your Agents, and your customers.
OPERATA
Industry:
Artificial Intelligence Computer Electronics SaaS Software
Founded:
2017-10-09
Address:
Melbourne, Victoria, Australia
Country:
Australia
Website Url:
http://www.operata.com
Total Employee:
1+
Status:
Active
Contact:
+61390345868
Total Funding:
2.2 M AUD
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible Google Font API Google Analytics Apple Mobile Web Clips Icon Google Tag Manager Content Delivery Network Mobile Non Scaleable Content Nginx IPv6
Current Employees Featured
Founder
Investors List
Tidal Ventures
Tidal Ventures investment in Seed Round - Operata
Black Nova Group
Black Nova Group investment in Seed Round - Operata
Flying Fox
Flying Fox investment in Seed Round - Operata
Official Site Inspections
http://www.operata.com Semrush global rank: 2.54 M Semrush visits lastest month: 6.92 K
- Host name: 198.202.211.1
- IP address: 198.202.211.1
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago
More informations about "Operata"
Operata - Crunchbase Company Profile & Funding
Operata collects quality data, from every agent, for every second of every call , and uses Machine Learning to continually analyse, then uses smart …See details»
Operata's Story | Voice is the heart of how we connect.
Climate Positive Organization. Operata calculates and then offsets CO2 emissions for all our employees and we actively choose to work with like-minded partners and suppliers. Flexible Work. ... Operata is invested in career growth …See details»
Operata - CX Observability for Cloud Contact Centers
Operata continuously monitors and interprets IT, Ops and Experience data, sparking actions to power the best contact center performance. It’s built for contact center operations, CX teams, …See details»
Operata 2025 Company Profile: Valuation, Funding
Operata General Information Description. Developer of cloud-based call center software designed to help businesses improve customer satisfaction. The …See details»
Operata - Leadership Team - The Org
The Leadership Team at Operata is responsible for setting the strategic direction and vision of the company, driving innovation in customer and agent experience management solutions for …See details»
Operata Company Profile - Office Locations, Competitors ... - Craft
Operata is a company developing service monitoring and assurance software for cloud contact centers. It uses different data sources and machine learning to identify call quality issues, …See details»
Operata Company Profile: Overview and Full News Analysis
Operata is an AWS Specialization Partner and AWS Marketplace Seller that offers a CX observability platform built for Amazon Connect . The move to a cloud-based contact center as …See details»
Operata - Overview, News & Similar companies | ZoomInfo.com
Operata is designed to measure, optimise and maintain voice performance to deliver the best cloud contact centers. It's built exclusively on AWS for Amazon Connect and the Cognitive CX …See details»
Operata - Funding, Financials, Valuation & Investors - Crunchbase
How much funding has this organization raised over time? Show . Announced Date . Transaction Name . Number of Investors . Money Raised . Lead Investors . Aug 5, 2021: Seed Round - …See details»
Cloud and AI are driving an explosion of innovation.
Bring CX data to Operata and deliver new insights to 3rd-party systems. FEATURES. AI Featured Insights. Curated insights and recommended actions to improve key metrics, powered by Tenor AI™ ...See details»
Operata Company Overview, Contact Details & Competitors | LeadIQ
Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data …See details»
The Operata 'Why' in < 90 seconds | Help Centre
Watch this video for a quick summary of Operata. Written by Romilly Blackburn. Updated over 3 years agoSee details»
Operata Product Overview in < 3 minutes | Help Centre
Here's a great way to get an overview of Operata and how we help businesses. Skip to main content. English. English. All Collections. FAQ. Overview Videos. Operata Product Overview in …See details»
Operata Platform | Operata
The world’s only CX Observability platform built exclusively for cloud contact centers. Fueled by Operata’s fast-growing trove of over 1 trillion data points, Operata Platform monitors every …See details»
Help Centre - Operata
Step-by-step guides on how to use Operata. By Andy 1 author 2 articles. User Guides. The details of each feature and the data elements in the dashboards.. By Andy 1 author 1 article. FAQ. …See details»
Metrics to create winning customer and agent experiences | Operata
Operata Platform CX Observability features for IT, Ops, and CX teams. BUILT FOR. IT Operations. Reduce Mean-Time-To-Resolve (MTTR) and gain efficiency. Contact Center …See details»
Company | Operata
Operata Platform CX Observability features for IT, Ops, and CX teams. BUILT FOR. IT Operations. Reduce Mean-Time-To-Resolve (MTTR) and gain efficiency. Contact Center …See details»
1. Using Operata | Help Centre
Short guides on how to use Operata. By Andy 1 author 1 article. 1.0 Operata Help CentreSee details»
Get in Touch - operata.com
Operata Platform CX Observability features for IT, Ops, and CX teams. BUILT FOR. IT Operations. Reduce Mean-Time-To-Resolve (MTTR) and gain efficiency. Contact Center …See details»
Which URLs and protocols will I need to allow so I can use Operata?
Operata Authentication https://login.operata.io Operata analytics https://analytics-cdn.operata.io https://analytics.operata.io If you have any questions please contact [email protected] or get …See details»