OPERATA
Operata is customer & agent experience management for Cloud Contact Centres. We all love the flexibility and power of cloud contact call centres. But the benefits bring new complexities. The technology has moved your Agents further from your Customers than ever before. And with multiple providers, network layers, security, software, OS and more. There are more dependencies, less visibility, and next-to-no control. How do you know where to improve? That’s why there’s Operata. It’s for ... contact center agents, managers and the IT teams that support them. Operata collects quality data, from every agent, for every second of every call , and uses Machine Learning to continually analyse, then uses smart diagnostics to dynamically move calls, switch channels or give agents real time solutions, such as checking their headset or network connectivity, with intelligent visuals, reports, notifications and the data they need to identify and resolve issues quickly, building knowledge to improve analysis over time. It continuously improves the everyday experience for your Agents, and your customers.
OPERATA
Industry:
Artificial Intelligence Computer Electronics SaaS Software
Founded:
2017-10-09
Address:
Melbourne, Victoria, Australia
Country:
Australia
Website Url:
http://www.operata.com
Total Employee:
1+
Status:
Active
Contact:
+61390345868
Email Addresses:
[email protected]
Total Funding:
2.2 M AUD
Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible Google Font API Google Analytics Apple Mobile Web Clips Icon Google Tag Manager Content Delivery Network Mobile Non Scaleable Content Nginx IPv6
Current Employees Featured
Founder
Investors List
Tidal Ventures
Tidal Ventures investment in Seed Round - Operata
Black Nova Group
Black Nova Group investment in Seed Round - Operata
Flying Fox
Flying Fox investment in Seed Round - Operata
Official Site Inspections
http://www.operata.com Semrush global rank: 2.54 M Semrush visits lastest month: 6.92 K
- Host name: ec2-54-243-86-28.compute-1.amazonaws.com
- IP address: 54.243.86.28
- Location: Ashburn United States
- Latitude: 39.0481
- Longitude: -77.4728
- Metro Code: 511
- Timezone: America/New_York
- Postal: 20149
More informations about "Operata"
Operata's Story | Voice is the heart of how we connect.
Climate Positive Organization. Operata calculates and then offsets CO2 emissions for all our employees and we actively choose to work with like-minded partners and suppliers. Flexible Work. ... Operata is invested in career growth …See details»
Operata - Crunchbase Company Profile & Funding
Operata collects quality data, from every agent, for every second of every call , and uses Machine Learning to continually analyse, then uses smart diagnostics to dynamically move calls, switch …See details»
Operata - LinkedIn
Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.See details»
Operata Company Profile 2024: Valuation, Funding
Operata General Information Description. Developer of cloud-based call center software designed to help businesses improve customer satisfaction. The …See details»
Operata Company Profile - Office Locations, Competitors ... - Craft
Operata is a company developing service monitoring and assurance software for cloud contact centers. It uses different data sources and machine learning to identify call quality issues, …See details»
Operata - Products, Competitors, Financials, Employees, …
Operata's CX Observability platform demonstrates its value by offering a comprehensive view of the contact center ecosystem. For instance, by correlating technical data like agent CPU …See details»
Operata - Funding, Financials, Valuation & Investors - Crunchbase
How much funding has this organization raised over time? Show . Announced Date . Transaction Name . Number of Investors . Money Raised . Lead Investors . Aug 5, 2021: Seed Round - …See details»
Contact Center Operations | Operata
Through the Operata Tenor AI™ suite of features, operations teams can act on proactive AI Featured Insights and use GPT-style conversational language in CX Copilot to ask questions …See details»
Operata Software Reviews, Demo & Pricing - 2024
Operata is a cloud-based CX (Customer Experience) observability platform built for cloud contact centers. Using AI-powered monitoring capabilities, Operata ensures businesses achieve …See details»
Operata Product Overview in < 3 minutes | Help Centre
Here's a great way to get an overview of Operata and how we help businesses. Skip to main content. English. English. All Collections. FAQ. Overview Videos. Operata Product Overview in …See details»
Help Centre - Operata
Step-by-step guides on how to use Operata. By Andy 1 author 23 articles. User Guides. The details of each feature and the data elements in the dashboards.. By Andy 1 author 22 articles. …See details»
Using Operata | Help Centre
Step-by-step guides on how to get the most from Operata. By Andy 1 author 25 articles. Technology CX Risk. Operational CX Risk. Agent Reported Issues and Insights. Collection …See details»
Cloud and AI are driving an explosion of innovation. - Operata
Bring CX data to Operata and deliver new insights to 3rd-party systems. FEATURES. AI Featured Insights. Curated insights and recommended actions to improve key metrics, powered by …See details»
Operata Platform Overview - YouTube
A product overview of Operata. The only Service monitoring and assurance platform designed for cloud contact centers.See details»
Operata Platform | Operata
The world’s only CX Observability platform built exclusively for cloud contact centers. Fueled by Operata’s fast-growing trove of over 1 trillion data points, Operata Platform monitors every …See details»
FAQ | Help Centre - Operata
How does Operata find the ISP. Network type. Audio Levels. Find your Nice Tenant ID. CX Risk. Agent Messenger. Agent Issue Report, optional comment, comment.. Get Operata working. …See details»
Operata - Jabra
Jabra for Operata saves agents’ valuable time with live feedback on connectivity, the perfect setup, and background noise levels, while enabling troubleshooting both in real-time or post …See details»
Our new release 'Diva' - introducing the flexible data canvas for ...
Nov 8, 2021 Operata Insights became the CX expert we needed in our team.” — Service Manager, Government Health Organization WHO IS IT FOR? Contact center technical teams …See details»
Operata features | Help Centre
Calls and Logs. Product; Services; Our Story; Sign InSee details»