RADISH

RadishSystems introduces ChoiceView™ a new communications approach that allows businesses to share visual information in real-time during smartphone conversations. With ChoiceView, when your customers, employees, or other stakeholders call in to place an order or ask for information, you increase understanding by sending pictures, graphics, or text to their smartphones while they talk (or chat). Those images appear on the caller’s smartphone screen as your live support staff (or IVR) sends ... them. By combining instantaneous visual and audio information, ChoiceView increases comprehension, problem solving, and recall by as much as 50% over just hearing it. ChoiceView allows contact centers to share visual information during a call with smart mobile device users. ChoiceView goes beyond ‘click to talk’ or ‘live chat’ by adding the most critical dimension—live visual communications. Integrated voice and visual communications produce “WOW, NOW I SEE WHAT YOU’RE TALKING ABOUT” moments. Radish promises faster, more rewarding mobile communications. ChoiceView-enabled contact centers reduce call handling time, increase user satisfaction, and improve profits. Support representatives find that ChoiceView easily allows them to make additional sales, provide accurate information, and enhances their productivity. Contact Radish today and let’s explore how you can use ChoiceView to improve your enterprise’s communications with mobile device users.More