REEKON
A semi-autonomous customer service automation platform that handles e-commerce and IT customer inquiries via emails, phone calls, and live chat. Reekon identifies the type of question, analyzes the company's knowledge base, FAQs, DBs, historical data – tickets to provide the right answers; integrates with internal or 3rd party systems to perform user-requested actions and assign tasks/tickets to the most relevant live agents or engineers to deliver the best possible customer experience. Reekon helps businesses to improve key CS metrics such as inquiry deflection; average ticket handle time (AHT), costs per ticket, queues and wait time reduction, and improvement of customer satisfaction rates.
REEKON
Industry:
Artificial Intelligence Customer Service Machine Learning Technical Support
Founded:
2020-01-01
Address:
Vilnius, Vilniaus Apskritis, Lithuania
Country:
Lithuania
Website Url:
http://www.reekon.net
Total Employee:
1+
Status:
Active
Email Addresses:
[email protected]
Total Funding:
55 K USD
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