REVE CHAT

REVE Chat is an Omni channel live chat and customer engagement platform that provides real time assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Telegram, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management... , Auto Triggers, and Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels. Key Features • Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution. • Co-browsing: Provide real time assistance and remote support to your website visitors and customers screen in real time. • Facebook Messenger: Chat with your Facebook customers using REVE Chat from single dashboard. • Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard. • Telegram Messaging: Engage with your customers on Telegram app with REVE Chat from single dashboard. • Screen sharing: Support your website visitors in real time and help them to navigate the website with screen sharing. • Real-time Visitor Analytics: Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience • Department Management: Improve customer response time by routing your customer queries to the right department. • Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers • Auto Triggers: Send automatic invitations to your website visitors based on certain time, ULR or location. • Chat Monitoring: Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries. Key Benefits • Get complete overview and insights about your customer interactions across multiple channels • Offer your visitors instant assistance and increase your sales conversions • Reduce cost of service by managing multiple customers simultaneously. • Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service. • Proactively engage to assist website visitors in real-time before they leave your website being frustrated.More