SPICECSM

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The SpiceCSM Customer Engagement Center is designed to increase the efficiency of any customer care, support or inbound sales organization. Our unique and innovative approach empowers SpiceCSM clients to remain flexible and adapt to the ever changing landscape of the customer care function. In both guided agent and self service implementations, SpiceCSM combines corporate and customer support content in a structured workflow presented as intelligent decision trees that drive customers to quick ... problem resolution. Our Guided Agent Services reduce average handle time and increase first call resolution performance of your contact center agents. Completely web-native, this Integration Platform as a Service (iPaaS) solution brings the power of real time decision support to your entire customer care organization at minimal investment. How would you like to divert call to self service? With our Customer Self Service Module Diverting customer care processes to a self service platform not only lowers your operational costs, but enhances your customersโ€™ satisfaction through a conveniently accessed Guided Process Workflow engine. With its highly intuitive user interface, customers will enjoy resolving support issues on their own.

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SPICECSM

Social Links:

Industry:
Call Center Cloud Computing Customer Service PaaS SaaS Software

Founded:
2008-01-01

Address:
Austin, Texas, United States

Country:
United States

Website Url:
http://www.spicecsm.com

Total Employee:
11+

Status:
Active

Contact:
(512)956-7722

Email Addresses:
[email protected]

Total Funding:
1.5 M USD

Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible SSL By Default Apple Mobile Web Clips Icon Domain Not Resolving Apache Amazon IPv6 Facebook Sharer Amazon Virginia Region


Current Employees Featured

mike-ryan_image

Mike Ryan
Mike Ryan CEO @ SpiceCSM
CEO
2008-09-01

pete-blackmer_image

Pete Blackmer
Pete Blackmer VP Software Development @ SpiceCSM
VP Software Development
2008-09-01

Founder


mike-ryan_image

Mike Ryan

Official Site Inspections

http://www.spicecsm.com Semrush global rank: 6.14 M Semrush visits lastest month: 1.31 K

  • Host name: ec2-3-223-225-93.compute-1.amazonaws.com
  • IP address: 3.223.225.93
  • Location: Ashburn United States
  • Latitude: 39.0481
  • Longitude: -77.4728
  • Metro Code: 511
  • Timezone: America/New_York
  • Postal: 20149

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