SYNTHETIX

ONLINE CUSTOMER SERVICE WITH THE POWER OF AI. Synthetix makes digital CX intelligent, integrated and persona with a complete platform for automated, self-service digital Customer Experience. Synthetix is the choice of some of the world's leading brands, revolutionising online customer service one deployment at a time, creating AI-powered, cutting-edge multi-channel online customer service solutions which ensure consistent and accurate information is available via every customer touch-point. ... Synthetix delivers huge productivity gains and ROI for both enterprise and SMB such as: * A reduction in support calls and e-mails to the contact centre through the use of AI-powered, automated web self-service tools on a brand's website, mobile and social platforms. * Consistent information throughout the organisation, covering every customer touch-point, including the contact centre. * Reduced training times for contact centre agents and reductions in call or chat duration, achieved through real-time access to high-quality knowledge. The suite of integrated customer contact tools include: * Virtual Agent - Personalised, guided, automated conversational assistance on the web and mobile platforms. * Intelligent FAQ Search - An integrated knowledge-base to allow seamless customer experience across desktop, mobile and social channels. * Contact Centre Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution. * Live Web Chat - A live web chat system with integrated knowledge-base for agents. * Visual IVR - Reduce call and email volumes through a fast and efficient resolution by repurposing digital assets to deliver relevant answers to draw customers into digital self-service. * APIs - Comprehensive APIs for building online customer service integrations. More