TOUCHPOINT GROUP

touchpoint-group-logo

Touchpoint Group, the brain-child of Frank van der Velden and Steve Shearman, was established in 2000. Launched after the sale of Web Masters in 1999, Frank & Steve saw the power the internet provided for businesses and the masses alike to communicate in a far more effective and dynamic way. Touchpoint Group was formed as the vehicle to develop data driven customer centric products. In 2000 this was email only, which grew to multi-channel communications, encompassing mobile in 2003. This formed... the foundation for the automated marketing platform, TouchpointMX. In the early days of the Global Financial Crisis, Touchpoint began working with major retail banks, this experience became the basis for the dedication to data security and customer privacy, now firmly embedded in the company’s DNA. During the Financial Crisis, banking customer relationships were severely damaged. Our banking customers wished to repair these relationships and using TouchpointMX we experimented extensively with customer feedback using the survey module. This was so effective we decided to build a Voice of Customer product, TouchpointCX, which enabled the automation of data collection, while providing case management features, reporting and analytics. Touchpoint Group’s data repository grew exponentially, while customers were asking for more effective ways to analyse their data, their preference being without expensive data analysts! Steve Shearman has always maintained a keen interest in technology developments in artificial intelligence and neural networks. Driven by the benefits of automation he was eminently suited to lead our newest project for Touchpoint Group. The NZ Government Innovation Agency, Callaghan Foundation, backed the proposed project with funding and in just 18 months Touchpoint Ipiphany was born. It proved the hypothesis that AI could indeed do most of the heavy lifting in finding root cause more effectively than humans from customer data. Touchpoint Group is the only business world-wide that offers a seamless 3 suite platform of customer centric solutions that really drive business impact. Our expertise in gathering the data, marketing to the customer and analysing results for over 20 years, gives our clients the reassurance we are the best in the market.

#SimilarOrganizations #People #Website #More

TOUCHPOINT GROUP

Social Links:

Industry:
Analytics Information Technology Marketing Marketing Automation Natural Language Processing SaaS Software Text Analytics

Founded:
2001-01-01

Address:
Auckland, Auckland, New Zealand

Country:
New Zealand

Website Url:
http://www.touchpointgroup.com

Total Employee:
11+

Status:
Active

Contact:
0800 800 324

Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible Google Analytics Apple Mobile Web Clips Icon Google Tag Manager Content Delivery Network Google Universal Analytics Amazon ReCAPTCHA Facebook Pixel


Similar Organizations

getresponse-logo

GetResponse

GetResponse is a complete online marketing SaaS platform with 30+ features including email marketing, landing pages and website builder.


Current Advisors List

sunil-rajan_image

Sunil Rajan Board Member @ Touchpoint Group
Board_member
2020-01-01

Current Employees Featured

steve-shearman_image

Steve Shearman
Steve Shearman CTO & Co-Founder @ Touchpoint Group
CTO & Co-Founder

jon-edmonds_image

Jon Edmonds
Jon Edmonds General Manager - Digital @ Touchpoint Group
General Manager - Digital

frank-van-der-velden_image

Frank van der Velden
Frank van der Velden CEO & Co-Founder @ Touchpoint Group
CEO & Co-Founder

Founder


frank-van-der-velden_image

Frank van der Velden

steve-shearman_image

Steve Shearman

Official Site Inspections

http://www.touchpointgroup.com Semrush global rank: 7.83 M Semrush visits lastest month: 432

  • Host name: ec2-54-66-194-183.ap-southeast-2.compute.amazonaws.com
  • IP address: 54.66.194.183
  • Location: Sydney Australia
  • Latitude: -33.8591
  • Longitude: 151.2002
  • Timezone: Australia/Sydney
  • Postal: 2000

Loading ...

More informations about "Touchpoint Group"

Touchpoint Group - Crunchbase Company Profile & Funding

Organization. Touchpoint Group . Connect to CRM . Save . Summary. People. Technology. Signals & News. Similar Companies. ... Contact Email enquiries@touchpointgroup.com; …See details»

Touchpoint Group | Marketing Automation Customer Experience …

Whether you're a bank seeking robust and timely insights and recommendations that empower you to optimise your banking app experience or you're an insurance company that is looking to …See details»

Touchpoint Group - LinkedIn

Touchpoint Group | 1,812 followers on LinkedIn. Acquire new customers, drive engagement, analyse performance using AI technology and turn customers into loyal advocates | …See details»

Home - Touchpoint Groups

Your Partner for Sustainable Growth Through Strategic Marketing. We are a full-service marketing agency dedicated to crafting seamless customer journeys across digital and traditional …See details»

Touchpoint Group: Contact Details and Business Profile

Touchpoint Group offers solutions designed to drive consumer acquisition and engagement, improve business performance and create stakeholder advocacy for B2C enterprise …See details»

The TouchPoint Group

1 [the meeting] the fun starts here. at our first meeting, we ask questions to get to know you and your business. this helps develop a customer mindset to better sell your brands to others – as …See details»

Touchpoint Group - Overview, News & Similar companies

Touchpoint Group Announces Plans to Develop and Launch its Own Proprietary NFT Platform for Celebrities and Influencers MIAMI, June 04, 2021 (GLOBE NEWSWIRE) -- Touchpoint Group …See details»

About Us - Touchpoint Groups

" Your Partner for Sustainable Growth through strategic marketing " We are a marketing agency dedicated to building impactful brands through innovative strategies. At Touchpoint Group, we …See details»

Touchpoint Group Company Profile: , Investments, Contact …

Touchpoint Group offers solutions designed to drive consumer acquisition and engagement, improve business performance and create stakeholder advocacy for B2C enterprise …See details»

Stakeholder Retention Management | Touchpoint Group

Retention is more cost-effective than acquisiton, and you can take control of both staff retention and customer retention programs with a powerful experience management system that puts you in control with a complete understanding of …See details»

Touchpoint Group | LinkedIn

Touchpoint Group | 1,805 followers on LinkedIn. Acquire new customers, drive engagement, analyse performance using AI technology and turn customers into loyal advocates | …See details»

Touchpoint Group - 2025 Company Profile - Tracxn

Feb 14, 2025 Touchpoint Group - AI-based customer engagement software solution. Acquired by Sino Hua-An International Berhad. Founded by Frank van der Velden and Steve Shearman …See details»

Touchpoint Group Management Team | Org Chart - RocketReach

Touchpointgroup.com; bnwservices.co.nz; 4 649353XXXX; 649358XXXX; 649356XXXX; 642144XXXX; View Similar People. Related Companies Rishworth Aviation. 52 $25m …See details»

Voice of Customer Solutions | People Centric AI Powered Analytics ...

Organise all of your customer feedback data in an enterprise experience management platform with an easy-to-use interface. TouchpointCX combines dashboards with an interactive …See details»

A Diversified Global Growth Company | TouchPoint, Inc.

Touch Point actively seeks to make investments in privately held companies experiencing steady growth in their respective industry segments and is committed to providing growth equity and …See details»

Touchpoint Group - LinkedIn

Touchpoint Group | 1,812 followers on LinkedIn. Acquire new customers, drive engagement, analyse performance using AI technology and turn customers into loyal advocates | …See details»

Loyalty Programs - Touchpoint Group

Drive customer or staff loyalty with rewards programs designed to decrease the time between purchases, increase basket size, and create loyal advocates from your customer base. Meet …See details»

Frank van der Velden on LinkedIn: #touchpointgroup …

UK Legacy Banking App Performance 2022 A Year in Review Lloyds Bank was the Top Performing Banking App in the Engaged Customer Score chart in 2022. While…See details»

Article Category | Touchpoint Group

Touchpoint Group is a Saas software company specialising in Marketing Automation, Customer Experience and next generation Text Analytics solutions for enterpriseSee details»

Mobile Marketing Campaign Specialists | Onmi Channel Tracking ...

Triggered messages encourage repeat purchase behaviour. Reach your customers with layered, targeted messaging that is relevant to the moment. Send reminders for appointments or sales, …See details»

linkstock.net © 2022. All rights reserved