MINDFUL
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. W... inning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. - Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. - Traditional hold times are a thing of the past by providing premier callback in the IVR. - Customers expectations are managed with status updates and options to reconnect via SMS - Negative experiences are addressed before they snowball with real-time voice of customer feedback. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.
MINDFUL
Industry:
Analytics Business Intelligence Call Center Customer Service Enterprise Software Internet Messaging SaaS Software Telecommunications
Founded:
1995-01-01
Address:
Akron, Ohio, United States
Country:
United States
Website Url:
http://www.getmindful.com
Total Employee:
101+
Status:
Active
Email Addresses:
[email protected]
Total Funding:
0
Technology used in webpage:
SPF Domain Not Resolving Microsoft Exchange Online Amazon Office 365 Mail IPv6 Amazon Virginia Region Amazon Route 53 Pound Sterling Ruby On Rails Token
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Current Advisors List
Current Employees Featured
Founder
Acquisitions List
| Date | Company | Article | Price |
|---|---|---|---|
| 2021-10-13 | Survey Dynamix | Survey Dynamix acquired by Mindful | N/A |
| 2016-07-19 | CallPromise | CallPromise acquired by Mindful | N/A |
| 2016-02-08 | Zoove | Zoove acquired by Mindful | N/A |
Investors List
Alpine Investors
Alpine Investors investment in Venture Round - Mindful
Newest Events participated
Official Site Inspections
http://www.getmindful.com Semrush global rank: 2.16 M Semrush visits lastest month: 9.2 K
- Host name: 141.193.213.10
- IP address: 141.193.213.10
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago
