MINDFUL

mindful-logo

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. W... inning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. - Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. - Traditional hold times are a thing of the past by providing premier callback in the IVR. - Customers expectations are managed with status updates and options to reconnect via SMS - Negative experiences are addressed before they snowball with real-time voice of customer feedback. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

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MINDFUL

Social Links:

Industry:
Analytics Business Intelligence Call Center Customer Service Enterprise Software Internet Messaging SaaS Software Telecommunications

Founded:
1995-01-01

Address:
Akron, Ohio, United States

Country:
United States

Website Url:
http://www.getmindful.com

Total Employee:
101+

Status:
Active

Email Addresses:
[email protected]

Total Funding:
0

Technology used in webpage:
SPF Domain Not Resolving Microsoft Exchange Online Amazon Office 365 Mail IPv6 Amazon Virginia Region Amazon Route 53 Pound Sterling Ruby On Rails Token


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Current Advisors List

brett-shockley_image

Brett Shockley Member of the Advisory Board @ Mindful
Advisor
2015-01-01

Current Employees Featured

chris-loeper_image

Chris Loeper
Chris Loeper Chief Revenue Officer @ Mindful
Chief Revenue Officer
2021-01-01

matt-dimaria_image

Matt DiMaria
Matt DiMaria CEO and President @ Mindful
CEO and President
2018-08-01

kurt-nelson_image

Kurt Nelson
Kurt Nelson CMO @ Mindful
CMO
2019-02-01

nick-kennedy_image

Nick Kennedy
Nick Kennedy VP, Customer Care @ Mindful
VP, Customer Care
2014-08-01

Founder


mark-williams_image

Mark Williams

Acquisitions List

Date Company Article Price
2021-10-13 Survey Dynamix Survey Dynamix acquired by Mindful N/A
2016-07-19 CallPromise CallPromise acquired by Mindful N/A
2016-02-08 Zoove Zoove acquired by Mindful N/A

Investors List

alpine-investors-2_image

Alpine Investors

Alpine Investors investment in Venture Round - Mindful

Newest Events participated

call-center-week-2018_event_image Participated in Call Center Week 2018 on 2018-06-18 as sponsor

future-digital-finance-2018_event_image Participated in Future Digital Finance 2018 on 2018-03-26 as sponsor

Official Site Inspections

http://www.getmindful.com Semrush global rank: 2.16 M Semrush visits lastest month: 9.2 K

  • Host name: 141.193.213.10
  • IP address: 141.193.213.10
  • Location: United States
  • Latitude: 37.751
  • Longitude: -97.822
  • Timezone: America/Chicago

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