YONYX INC

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Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service. A Yonyx guide is a way of organizing information for interactive delivery to users (call center agents or end-customers) along their lines of interest. Each guide is created for a given topic (call driver) & looks like a multimedia flowchart. At each step in the guide, you give incremental information to the user, ask a follow on question & branch off in a ... given direction based on the userโ€™s response. Built on a proprietary graph data base & delivered as a cloud service that integrates with various CRM platforms such as Salesforce, Zendesk, BMC Remedy, Oracle Rightnow etc., Yonyx platform also captures powerful analytics that help you derive invaluable insights from your customer interactions. Call center agents benefit from Yonyx OneClick Transcript (a timestamped documentation of the path traversed through the guide) that substitutes for subjective call summary notes they painstakingly write today.

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YONYX INC

Social Links:

Industry:
Cloud Computing CRM Customer Service Enterprise Software Knowledge Management

Founded:
1970

Address:
Sunnyvale, California, United States

Country:
United States

Website Url:
http://www.corp.yonyx.com

Total Employee:
1+

Status:
Active

Contact:
1(408) 454-6112

Email Addresses:
[email protected]

Technology used in webpage:
Viewport Meta IPhone / Mobile Compatible SPF Google Font API Google Analytics LetsEncrypt Google Tag Manager WordPress Global Site Tag Mobile Non Scaleable Content


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Current Employees Featured

nixon-michaelangelo_image

Nixon Michaelangelo
Nixon Michaelangelo Co-founder & CTO @ Yonyx Inc
Co-founder & CTO

sanjay-bajaj_image

Sanjay Bajaj
Sanjay Bajaj Co-founder & CEO @ Yonyx Inc
Co-founder & CEO
2012-05-12

Founder


nixon-michaelangelo_image

Nixon Michaelangelo

sanjay-bajaj_image

Sanjay Bajaj

Official Site Inspections

http://www.corp.yonyx.com

  • Host name: cloudhost-180795.us-midwest-1.nxcli.net
  • IP address: 104.207.254.78
  • Location: Southfield United States
  • Latitude: 42.4593
  • Longitude: -83.2207
  • Metro Code: 505
  • Timezone: America/Detroit
  • Postal: 48075

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