ZENDESK
Zendesk is a customer service platform that develops software to empower organizations and customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk was founded in 2007 and is headquartered in San Francisco, California.
ZENDESK
Industry:
Customer Service Data Management Enterprise Software Software Technical Support
Founded:
2007-01-01
Address:
San Francisco, California, United States
Country:
United States
Website Url:
http://www.zendesk.com
Total Employee:
5001+
Status:
Active
Contact:
888-670-4887
Total Funding:
85.5 M USD
Technology used in webpage:
IPhone / Mobile Compatible Viewport Meta Apple Mobile Web Clips Icon Content Delivery Network HSTS Organization Schema AJAX Libraries API CloudFront PostalAddress Schema Next.js
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Current Advisors List
Board_member
2014-01-01
Board_member
2013-07-01
Board_member
2016-01-01
Board_member
2010-01-01
Board_member
2014-01-01
Board_member
2019-04-01
Board_member
Board_member
2019-01-01
Current Employees Featured
Mikkel Asger Svane CEO and Co-Founder @ Zendesk
CEO and Co-Founder
2007-10-01
Alexander Aghassipour Co-Founder @ Zendesk
Co-Founder
2006-09-01
Adrian McDermott CTO @ Zendesk
CTO
2016-01-01
Morten Primdahl Founder Emeritus @ Zendesk
Founder Emeritus
2021-02-01
Ittai Geiger Startup Success Manager @ Zendesk
Startup Success Manager
2019-07-01
Paul Lehrer Regional Sales Manager @ Zendesk
Regional Sales Manager
2020-04-01
Magdalena Paulina Sendal Senior Partner Sales Executive (CEE) @ Zendesk
Senior Partner Sales Executive (CEE)
2022-03-01
Chris Hausler Director of Machine Learning @ Zendesk
Director of Machine Learning
2021-03-01
Ryan Lowe Senior Manager Enterprise Sales @ Zendesk
Senior Manager Enterprise Sales
2022-01-01
Mariusz Lusiak Senior Director, Software Engineering. Kraków Site Leader @ Zendesk
Senior Director, Software Engineering. Kraków Site Leader
2021-01-01
Founder
Stock Details
Acquisitions List
| Date | Company | Article | Price |
|---|---|---|---|
| 2024-03-13 | Ultimate | Ultimate acquired by Zendesk | N/A |
| 2024-01-08 | Klaus | Klaus acquired by Zendesk | N/A |
| 2023-06-22 | Tymeshift | Tymeshift acquired by Zendesk | N/A |
| 2021-08-26 | Cleverly | Cleverly acquired by Zendesk | N/A |
| 2019-05-22 | Smooch Technologies | Smooch Technologies acquired by Zendesk | N/A |
| 2018-09-10 | Base | Base acquired by Zendesk | N/A |
| 2017-05-04 | Outbound.io | Outbound.io acquired by Zendesk | N/A |
| 2015-10-13 | BIME Analytics | BIME Analytics acquired by Zendesk | 45 M USD |
| 2014-04-10 | Zopim | Zopim acquired by Zendesk | N/A |
Investors List
Employee Stock Option Fund
Employee Stock Option Fund investment in Secondary Market - Zendesk
Notable Capital
Notable Capital investment in Post-IPO Equity - Zendesk
IVP
IVP investment in Post-IPO Equity - Zendesk
Benchmark
Benchmark investment in Series D - Zendesk
Silicon Valley Bank
Silicon Valley Bank investment in Series D - Zendesk
Employee Stock Option Fund
Employee Stock Option Fund investment in Series D - Zendesk
CRV
CRV investment in Series D - Zendesk
Index Ventures
Index Ventures investment in Series D - Zendesk
Goldman Sachs
Goldman Sachs investment in Series D - Zendesk
Matrix
Matrix investment in Series D - Zendesk
Investments List
| Date | Company | Article | Money raised |
|---|---|---|---|
| 2024-05-16 | PolyAI | Zendesk investment in Series C - PolyAI | 50 M USD |
| 2023-03-29 | Spera | Zendesk investment in Seed Round - Spera | 10 M USD |
| 2022-06-30 | EMARKETING SOLUTIONS, LLC | Zendesk investment in Seed Round - EMARKETING SOLUTIONS, LLC | 195 K USD |
| 2022-06-12 | U22 | Zendesk investment in Seed Round - U22 | 30 K USD |
| 2022-06-03 | Dream Business System | Zendesk investment in Seed Round - Dream Business System | 577.91 K USD |
| 2022-03-23 | Alliants | Zendesk investment in Corporate Round - Alliants | N/A |
| 2020-03-26 | Lessonly | Zendesk investment in Series C - Lessonly | 15 M USD |
| 2020-01-21 | Tymeshift | Zendesk investment in Seed Round - Tymeshift | N/A |
| 2019-03-12 | Medallia Agent Connect | Zendesk investment in Venture Round - Medallia Agent Connect | 11 M USD |
| 2019-03-11 | Medallia Agent Connect | Zendesk investment in Venture Round - Medallia Agent Connect | 11 M USD |
Newest Events participated
Official Site Inspections
http://www.zendesk.com Semrush global rank: 378 Semrush visits lastest month: 126.72 M
- Host name: 216.198.53.2
- IP address: 216.198.53.2
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago
More informations about "Zendesk"
Managing organizations – Zendesk help
What's my plan? Suite Any plan Support Any plan Admins and agents in custom roles with permission can manage organizations by viewing and editing organization setting...See details»
Creating organizations – Zendesk help
What's my plan? Suite Any plan Support Any plan Quick Look: In Support, click the Organizations icon () in the sidebar. Organizations are typically collection...See details»
Organizations | Zendesk Developer Docs
A unique external id to associate organizations to an external record. The id is case-insensitive. For example, "company1" and "Company1" are considered the same: group_id: integer: false: …See details»
On-Demand: Setting up your account - Zendesk
Welcome to Zendesk Onboarding . Course Content 1 hr 0 min. Introduction to Support 0 hr 7 min. Defining your organizational structure Types of users 0 hr 3 min. Create groups for your team members 0 hr 6 min. Define your customer …See details»
How roles and users are organized - Zendesk
Users in Zendesk are categorized under groups and organizations (Figure 2). Figure 2. User types. Team members are the people on your team with various roles in the product, such as admins and agents. End users are your internal …See details»
Creating organizations – Google Workspace by Demeter ICT
May 17, 2022 Your Zendesk account starts with a single, default organization that has the same name as your account. This organization contains all your users. Administrators and agents …See details»
Register your organization | Zendesk Developer Docs
Register your organization Registering your organization and users is important so we know who you are when you submit apps or themes for review. This helps us contact you if there are any …See details»
Organization Fields | Zendesk Developer Docs
See Adding custom fields to organizations in Zendesk help. The fields are only visible to agents and admins. About dropdown and multiselect fields. Most custom fields let agents enter a …See details»
Editing an Organization - Help Center
Navigate to the Admin platform by clicking on the horizontal ellipses, which are located on the top left corner of the screen.; From the Admin dashboard, select the “Orgs.” tab to navigate to the …See details»
About the Organizations page – Zendesk help
What's my plan? Suite Any plan Support Any plan Organizations are typically collections of your end users, but they can also include team members. The Organizat...See details»
Zendesk Management Team
At Zendesk he leads the global Professional Services, Customer Success, and Renewals teams responsible for leveraging data to drive product adoption, value realization, and customer …See details»
Workflow automation: Definition, benefits, + examples - Zendesk
Mar 31, 2025 Organizations can use agent notifications and reminders to give team members real-time alerts about pending tasks, upcoming deadlines, or required follow-ups. With …See details»
How to Get Organizations with the Zendesk Support API in Python
Jun 30, 2024 Conclusion and Best Practices for Using Zendesk Support API with Python. Integrating with the Zendesk Support API using Python provides developers with powerful …See details»
Zendesk Revolutionizes Customer Experience with the Launch of …
Mar 26, 2025 Zendesk for Contact Center is powered by AWS and enhanced with advanced voice capabilities with Zendesk’s proposed acquisition of Local ... and customizable solution …See details»
Should You Use Zendesk Organizations? - roca.work
Nov 29, 2023 Zendesk Organizations serve as a cornerstone for organizing and managing customer interactions. Dominic elucidates on how Organizations act as a central hub for …See details»
Enabling multiple organizations for users – Zendesk help
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or Enterprise You...See details»
What is Zendesk? How It Works, Features, and Pros & Cons
Mar 4, 2025 Enterprise Organizations: Large corporations use Zendesk’s enterprise-level features to manage high volumes of customer interactions across complex departmental …See details»
Blossom Your Business with New April Integrations - Zendesk
1 day ago Use Zendesk’s built-in search to find the tickets you want to clean and automatically redact and delete attachments from them. Admin Suite (Support) provides Zendesk …See details»
Zendesk’s New Resolution Platform Redefines Customer-Centric
Mar 28, 2025 Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter approach to service and employee support.See details»
Zendesk Revolutionizes Customer Experience with the Launch of …
Mar 26, 2025 Zendesk for Contact Center is powered by AWS and enhanced with advanced voice capabilities with Zendesk’s proposed acquisition of Local Measure. This solution …See details»