ADAPT TELEPHONY SERVICES

Adapt was established with the goal of unifying traditional telephony with omni-channel communications for contact center clients. Adapt’s longstanding partnership with Genesys® has enabled them to be an innovation leader in the market. As a Gold Partner with Genesys, Adapt was named Genesys’ top partner for North America in 2017. Adapt has a long history of leveraging the Genesys platforms for its credit unions and financial institution clients and developed its Smart Suite of applications to enhance the customer experience across all communication channels, in addition to applications related to fraud prevention.