AIRWOOT

Airwoot is a real-time customer support provider enabling brands to provide customer support on social media by notifying the customer engagement in real-time. The company reinvents the customer experience by transforming the way brands interact with their customers on social media. It is an intelligent customer experience platform using natural language processing and machine learning to automatically identify customers who need engagement and help brands reduce response time, uncover business insights behind conversations, know the customers like never before, and increase customer satisfaction. It is used by many of the consumer internet companies of India to manage social media customer experience.