COGNITIVE VIEW

Analyze customer and employee communication channels which includes voice, video, and text. Cognitive View monitors all customer interactions to help firms meet compliance, reduce conduct risk, and improve customer experience. It proactively detects security, data loss, and compliance risks, enabling firms to supervise, retain and protect data across video, voice, chat, and document content. The product is deployed for contact centers and collaboration channels, including MS Teams, Zoom, and Slack, and targeted for Compliance, Risk & Customer Experience decision-makers. to automate customer experience, compliance & conduct risk