DIRECTLY
Directly provides resilience to companies by delivering more automated and elastic customer support operations. Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support. Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
DIRECTLY
Industry:
Artificial Intelligence Customer Service Enterprise Software Machine Learning Virtual Assistant
Founded:
2011-01-01
Address:
San Francisco, California, United States
Country:
United States
Website Url:
http://www.directly.com
Total Employee:
101+
Status:
Active
Contact:
800-787-3176
Email Addresses:
[email protected]
Total Funding:
66.75 M USD
Technology used in webpage:
Google Font API Google Tag Manager WordPress Global Site Tag IPv6 JsDelivr Cloudflare JS CDN JS AJAX Libraries API BootstrapCDN
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Current Advisors List
Current Employees Featured
Founder
Acquisitions List
| Date | Company | Article | Price |
|---|---|---|---|
| 2019-11-12 | Kylie.ai | Kylie.ai acquired by Directly | N/A |
Investors List
Costanoa Ventures
Costanoa Ventures investment in Venture Round - Directly
Toba Capital
Toba Capital investment in Venture Round - Directly
Industry Ventures
Industry Ventures investment in Venture Round - Directly
Triangle Peak Partners
Triangle Peak Partners investment in Venture Round - Directly
True Ventures
True Ventures investment in Venture Round - Directly
Samsung NEXT
Samsung NEXT investment in Venture Round - Directly
Northgate Capital
Northgate Capital investment in Venture Round - Directly
M12 - Microsoft's Venture Fund
M12 - Microsoft's Venture Fund investment in Venture Round - Directly
True Ventures
True Ventures investment in Series B - Directly
M12 - Microsoft's Venture Fund
M12 - Microsoft's Venture Fund investment in Series B - Directly
Official Site Inspections
http://www.directly.com Semrush global rank: 91.63 K Semrush visits lastest month: 1.11 M
- Host name: ec2-35-169-119-80.compute-1.amazonaws.com
- IP address: 35.169.119.80
- Location: Ashburn United States
- Latitude: 39.0481
- Longitude: -77.4728
- Metro Code: 511
- Timezone: America/New_York
- Postal: 20149
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