DIRECTLY
Directly provides resilience to companies by delivering more automated and elastic customer support operations. Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support. Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
DIRECTLY
Industry:
Artificial Intelligence Customer Service Enterprise Software Machine Learning Virtual Assistant
Founded:
2011-01-01
Address:
San Francisco, California, United States
Country:
United States
Website Url:
http://www.directly.com
Total Employee:
101+
Status:
Active
Contact:
800-787-3176
Email Addresses:
[email protected]
Total Funding:
66.75 M USD
Technology used in webpage:
Google Font API Google Tag Manager WordPress Global Site Tag IPv6 JsDelivr Cloudflare JS CDN JS AJAX Libraries API BootstrapCDN
Similar Organizations
Samdesk
Samdesk turns unstructured social media into actionable insight and awareness.
Current Advisors List
Current Employees Featured
Founder
Acquisitions List
| Date | Company | Article | Price |
|---|---|---|---|
| 2019-11-12 | Kylie.ai | Kylie.ai acquired by Directly | N/A |
Investors List
Costanoa Ventures
Costanoa Ventures investment in Venture Round - Directly
Toba Capital
Toba Capital investment in Venture Round - Directly
Industry Ventures
Industry Ventures investment in Venture Round - Directly
Triangle Peak Partners
Triangle Peak Partners investment in Venture Round - Directly
True Ventures
True Ventures investment in Venture Round - Directly
Samsung NEXT
Samsung NEXT investment in Venture Round - Directly
Northgate Capital
Northgate Capital investment in Venture Round - Directly
M12 - Microsoft's Venture Fund
M12 - Microsoft's Venture Fund investment in Venture Round - Directly
True Ventures
True Ventures investment in Series B - Directly
M12 - Microsoft's Venture Fund
M12 - Microsoft's Venture Fund investment in Series B - Directly
Official Site Inspections
http://www.directly.com Semrush global rank: 91.63 K Semrush visits lastest month: 1.11 M
- Host name: 13.107.246.41
- IP address: 13.107.246.41
- Location: United States
- Latitude: 37.751
- Longitude: -97.822
- Timezone: America/Chicago
More informations about "Directly"
Directly OnDemand: Scale CX with AI-Powered Experts
A CSS Corp company (OnDemand Answers, Inc) purchased the OnDemand business from Directly, Inc. on March 15, 2022. To the extent that Directly, Inc. was a data controller of your personal data in connection with your …See details»
Platform | Directly
Directly OnDemand was designed and built on a foundation of privacy and security. All data is protected by a rigorous set of enterprise-level controls, policies, and practices. Directly’s …See details»
About - Directly
Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer service that consumers love. Companies like Airbnb, Microsoft, and …See details»
Solutions - Directly
With deep experience helping enterprise customers, our solutions help organizations augment their workforce, improve business continuity, and speed the transition to digital. Solutions by …See details»
Contact - Directly
Whether you have a specific initiative or are looking to improve your overall support organization, we can help. Contact us and learn how we can help you: Meet any spike in volume and boost …See details»
Directly - Crunchbase Company Profile & Funding
Directly offers AI-powered solutions to resolve customer issues with the right mix of automation and human support. New. Resources. Advanced Search. ... 113 Number of Organizations • $6.2B Total Funding Amount • 1,239 Number of …See details»
Careers | Directly
Overview → We help organizations augment their workforce, improve business continuity, and speed the transition to digital. By Channel; By Initiative; IVR; Digital Transformation; ... At …See details»
Directly - LinkedIn
Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand solutions ...See details»
Web - Directly
Directly’s OnDemand web & email solution integrates into your helpdesk and can provide your customers faster responses and full resolution without requiring an agent. Instead of filling out …See details»
Onboard | Directly
After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education …See details»
Directly - Company Profile - Tracxn
Feb 2, 2025 Directly, an on-demand customer service app helps companies in building a network connecting customers with skilled experts. It routes helpdesk tickets and community …See details»
Directly Company Profile - Office Locations, Competitors ... - Craft
Directly is a company that develops a digital customer experience automation platform that provides AI support and on-demand customer services. Its features include machine learning …See details»
Our Experts | Directly
Directly OnDemand is powered by a network of on-demand freelance experts, who are at the center of everything we do. ... Overview → We help organizations augment their workforce, …See details»
Directly 2025 Company Profile: Valuation, Funding & Investors
Directly was founded in 2011. Where is Directly headquartered? Directly is headquartered in San Francisco, CA. What is the size of Directly? Directly has 393 total employees. What industry is …See details»
Messaging | Directly
Directly’s messaging solution provides both automation and staffing to deliver an effortless customer experience.See details»
Directly Company Overview, Contact Details & Competitors | LeadIQ
May 20, 2020 Directly. Technology, Information and Internet California, United States 201-500 Employees. Directly is a pioneer in customer service for many of the world’s leading brands. …See details»
Working At Directly: Company Overview and Culture - Zippia
Mar 14, 2024 Pay at Directly is significantly lower than some of its highest paying competitors, like HeadSpin, Auth0, and Kustomer, which pay $119,041, $104,958, and $101,660, …See details»
Directly, Which Trains Customer Service Chatbots with Expert …
Today Directly is announcing that it has added $11 million to close out its Series B at $31 million (it raised $20 million back in January of this year). ... Overview → We help organizations augment their workforce, improve business continuity, and speed the transition to digital. By Channel; By Initiative; IVR; Digital Transformation;See details»
Reports & Webinars - Directly
Aug 3, 2021 Overview → We help organizations augment their workforce, improve business continuity, and speed the transition to digital. By Channel; By Initiative; IVR; Digital …See details»
Directly.com - Facebook
Directly OnDemand, powered by Movate, is a gig customer support platform that harnesses passionate... Directly.com. 10,756 likes · 1,127 talking about this. Directly OnDemand, …See details»